Team Leader - Palace Lounge Operations Dubai
Posted date [2025-06-15]
(ID: 35541)
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About the Company Jumeirah Group, a global pioneer in luxury hospitality and part of Dubai Holding, manages an iconic collection of 31 world-class properties and 33 signature dining experiences across the Middle East, Europe, Asia, and Africa. Established in 1999 with the launch of the legendary Burj Al Arab in Dubai, Jumeirah has redefined five-star hotel standards and continues to set benchmarks for beachfront resorts, premium city hotels, and exclusive residences. Known for its warm Emirati-inspired service and outstanding guest experiences, Jumeirah offers career opportunities in Dubai and across its international locations, making it a preferred employer for hospitality professionals in the UAE. Whether you\'re passionate about fine dining, hotel operations, or customer service excellence, Jumeirah provides a dynamic and growth-oriented environment to elevate your career in the UAE\'s competitive hospitality sector. Apply now to be part of one of Dubai’s most admired luxury hotel brands.... |
Job Overview
Jumeirah Al Qasr is hiring a Team Leader to manage daily operations at the Palace Lounge, one of the resort’s most exclusive guest service venues. This position is perfect for hospitality professionals with luxury service experience, strong leadership skills, and a commitment to delivering premium guest experiences.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Food Preparation / Service
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As Team Leader at the Palace Lounge in Dubai, you will supervise day-to-day guest service activities, ensure team alignment with brand standards, and maintain smooth coordination with relevant departments. Your role will include overseeing guest satisfaction, maintaining service quality, preparing reports, and supporting a positive team environment in one of the region’s most luxurious hospitality settings.
Key Responsibilities
* Oversee daily Palace Lounge operations and service delivery across shifts
* Conduct pre-shift briefings and ensure staff are informed on daily plans and standards
* Address guest inquiries and complaints professionally, escalating where necessary
* Maintain service logs, audit checklists, and compliance records
* Coordinate with other departments to ensure a seamless guest experience
* Lead by example, ensuring team members maintain high service and grooming standards
* Train and mentor junior team members and uphold brand service guidelines
Job Requirements
* 1–2 years of supervisory experience in luxury hospitality, preferably in lounge or guest service roles
* Proficient in English; additional language such as Russian or another European language is desirable
* Familiarity with Opera PMS Cloud and Microsoft Office applications
* Strong communication, conflict resolution, and time management skills
* Experience in a multicultural team environment
* Professional, well-groomed, and service-focused demeanor
What We Offer
* Tax-free salary paid in AED
* Free accommodation, meals, and medical insurance
* Annual flight benefits, life insurance, and incentive programs
* Discounts across Jumeirah Group hotels and F and B outlets
* Growth opportunities with one of the world’s most prestigious hospitality brands
About the Company
Jumeirah Group, part of Dubai Holding, is a global leader in luxury hospitality with 31 exceptional properties across four continents. Jumeirah Al Qasr, located within the iconic Madinat Jumeirah resort, offers guests a palatial Arabian experience. The Palace Lounge team plays a key role in delivering elevated, discreet, and personalized service, making each guest interaction memorable.
