For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future....

Telephone Operator - Guest Communication and Call Handling (QE2 Hotel Dubai)

Role Purpose

The iconic Queen Elizabeth II hotel in Dubai is looking for a Telephone Operator to provide warm, professional, and efficient communication services for guests and internal departments. In this full-time role, you will manage incoming and outgoing calls, direct inquiries, and play a key part in maintaining smooth coordination across departments. Ideal candidates have excellent telephone etiquette, guest service experience, and a calm, courteous demeanor.

Position Information

Job Location: Dubai, UAE
Industry: Hospitality
Function: Customer Service
Salary: 4000-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time

Day-to-Day Tasks

* Handle all incoming internal and external calls, routing them accurately and professionally
* Respond to guest inquiries and provide information about hotel services and facilities
* Maintain high levels of courtesy and service, ensuring a positive guest impression
* Record wake-up call requests and execute them punctually
* Follow standard call-handling phrases and maintain polite conversation throughout
* Assist callers with messages when guests are unavailable, and deliver messages promptly
* Alert management to any issues or complaints received via phone
* Maintain updated telephone directories and event schedules in the system
* Follow emergency communication procedures for fire alarms and critical situations
* Record and voucher all long-distance and local calls accurately for guest billing
* Coordinate with the Front Office and other departments to ensure service continuity

Preferred Qualifications

* Previous experience in a telephone operator or guest service role, ideally in hospitality
* Excellent spoken English; additional languages are a plus
* Calm, clear, and polite communication style
* Ability to manage high call volumes while maintaining attention to detail
* Familiarity with guest relations standards and hotel switchboard systems
* Organized and punctual with a helpful, team-oriented attitude

What We Offer

* Be part of the world’s only floating hotel and a heritage hospitality landmark
* Gain global exposure through the Accor network of 5,600+ properties
* Access exclusive employee benefits and learning programs via Accor Academies
* Work in a diverse, collaborative environment where guest service is a shared mission
* Career advancement opportunities within Dubai and internationally across Accor brands

About Accor and QE2

Accor is a global hospitality group with a presence in over 110 countries and a portfolio that includes legendary brands such as Sofitel, Raffles, Pullman, and the QE2. Permanently docked at Port Rashid, the Queen Elizabeth II is a historic ocean liner turned luxury hotel offering guests an unmatched blend of British heritage and contemporary service. Join us and be part of a legacy that combines tradition with innovation in every guest interaction.

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Job Title Telephone Operator - Guest Communication and Call Handling (QE2 Hotel Dubai) Job Description Telephone Operator - Guest Communication and Call Handling (QE2 Hotel Dubai) Role Purpose The iconic Queen Elizabeth II hotel in Dubai is looking for a Telephone Operator to provide warm, professional, and efficient communication services for guests and internal departments. In this full-time role, you will manage incoming and outgoing calls, direct inquiries, and play a key part in maintaining smooth coordination across departments. Ideal candidates have excellent telephone etiquette, guest service experience, and a calm, courteous demeanor. Position Information Job Location: Dubai, UAE Industry: Hospitality Function: Customer Service Salary: 4000-5000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Day-to-Day Tasks * Handle all incoming internal and external calls, routing them accurately and professionally * Respond to guest inquiries and provide information about hotel services and facilities * Maintain high levels of courtesy and service, ensuring a positive guest impression * Record wake-up call requests and execute them punctually * Follow standard call-handling phrases and maintain polite conversation throughout * Assist callers with messages when guests are unavailable, and deliver messages promptly * Alert management to any issues or complaints received via phone * Maintain updated telephone directories and event schedules in the system * Follow emergency communication procedures for fire alarms and critical situations * Record and voucher all long-distance and local calls accurately for guest billing * Coordinate with the Front Office and other departments to ensure service continuity Preferred Qualifications * Previous experience in a telephone operator or guest service role, ideally in hospitality * Excellent spoken English; additional languages are a plus * Calm, clear, and polite communication style * Ability to manage high call volumes while maintaining attention to detail * Familiarity with guest relations standards and hotel switchboard systems * Organized and punctual with a helpful, team-oriented attitude What We Offer * Be part of the world’s only floating hotel and a heritage hospitality landmark * Gain global exposure through the Accor network of 5,600+ properties * Access exclusive employee benefits and learning programs via Accor Academies * Work in a diverse, collaborative environment where guest service is a shared mission * Career advancement opportunities within Dubai and internationally across Accor brands About Accor and QE2 Accor is a global hospitality group with a presence in over 110 countries and a portfolio that includes legendary brands such as Sofitel, Raffles, Pullman, and the QE2. Permanently docked at Port Rashid, the Queen Elizabeth II is a historic ocean liner turned luxury hotel offering guests an unmatched blend of British heritage and contemporary service. Join us and be part of a legacy that combines tradition with innovation in every guest interaction. --- Let me know when you\'re ready for the next job. Post Details

Job Start Date Salary from 4000.00 Salary to 5000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Hospitality Job Function Job Functions -> Customer Servic Employers Details Company Accor Group Contact Person HR Director Designation HR Manager Telephone +33145388600 Email anuj.chaudhryaccor.com