Telephone Operator – Guest Services and Call Handling – Dubai, UAE
Posted date [2025-08-03]
(ID: 36621)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Telephone Operator – Guest Services and Call Handling – Dubai, UAE
Position Overview
Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai’s premier hospitality teams.
Job Details
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Customer Service
Salary: 3000–4500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview – Guest Communication and Switchboard Coordination
As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay.
What You’ll Do
* Answer all incoming guest calls in a warm, friendly, and professional manner
* Handle inquiries, guest requests, and transfers efficiently using the hotel’s switchboard system
* Maintain accurate records of wake-up call requests and ensure timely delivery
* Communicate effectively with Front Office, Housekeeping, Engineering, and F&B to follow up on guest needs
* Manage voicemail and messaging services for guests and internal departments
* Maintain up-to-date knowledge of hotel facilities, services, and local attractions
* Access guest information via the Opera system to personalize calls and assist with preferences
* Record and deliver messages according to standard operating procedures
* Ensure all telephone equipment is functioning correctly and report issues promptly
* Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents
Ideal Profile – Friendly, Efficient, and Organized
* 1–2 years of experience in a similar telephone or guest services role in a hotel
* Fluent in English with excellent verbal and written communication skills
* Knowledge of Opera PMS and switchboard systems preferred
* Polite, calm, and composed under pressure with attention to detail
* Strong interpersonal skills and a commitment to guest satisfaction
* Multilingual abilities are an advantage
* Ability to multitask and maintain professionalism in high-volume environments
* Well-groomed with a courteous and positive demeanor
Why Join Us – Careers at Sofitel Dubai The Palm
* Work in a 5-star beachfront resort on Palm Jumeirah with world-class amenities
* Access to global Accor career development opportunities and learning programs
* Employee benefit card offering discounts at Accor hotels worldwide
* Be part of a culturally diverse and supportive team committed to service excellence
* Enjoy a dynamic and elegant work environment where your skills are recognized and developed
About the Company
Sofitel Dubai The Palm is part of Accor, a global hospitality leader with over 5,000 properties in 110+ countries. Blending tropical retreat vibes with French sophistication, the resort features luxury rooms, suites, and villas, seven restaurants, five bars, and a signature spa. As a Heartist® with Accor, you’ll be part of a passionate, caring team focused on creating exceptional experiences for guests from around the world. Join Sofitel Dubai The Palm and be inspired to grow every day.
Position Overview
Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai’s premier hospitality teams.
Job Details
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Customer Service
Salary: 3000–4500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview – Guest Communication and Switchboard Coordination
As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay.
What You’ll Do
* Answer all incoming guest calls in a warm, friendly, and professional manner
* Handle inquiries, guest requests, and transfers efficiently using the hotel’s switchboard system
* Maintain accurate records of wake-up call requests and ensure timely delivery
* Communicate effectively with Front Office, Housekeeping, Engineering, and F&B to follow up on guest needs
* Manage voicemail and messaging services for guests and internal departments
* Maintain up-to-date knowledge of hotel facilities, services, and local attractions
* Access guest information via the Opera system to personalize calls and assist with preferences
* Record and deliver messages according to standard operating procedures
* Ensure all telephone equipment is functioning correctly and report issues promptly
* Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents
Ideal Profile – Friendly, Efficient, and Organized
* 1–2 years of experience in a similar telephone or guest services role in a hotel
* Fluent in English with excellent verbal and written communication skills
* Knowledge of Opera PMS and switchboard systems preferred
* Polite, calm, and composed under pressure with attention to detail
* Strong interpersonal skills and a commitment to guest satisfaction
* Multilingual abilities are an advantage
* Ability to multitask and maintain professionalism in high-volume environments
* Well-groomed with a courteous and positive demeanor
Why Join Us – Careers at Sofitel Dubai The Palm
* Work in a 5-star beachfront resort on Palm Jumeirah with world-class amenities
* Access to global Accor career development opportunities and learning programs
* Employee benefit card offering discounts at Accor hotels worldwide
* Be part of a culturally diverse and supportive team committed to service excellence
* Enjoy a dynamic and elegant work environment where your skills are recognized and developed
About the Company
Sofitel Dubai The Palm is part of Accor, a global hospitality leader with over 5,000 properties in 110+ countries. Blending tropical retreat vibes with French sophistication, the resort features luxury rooms, suites, and villas, seven restaurants, five bars, and a signature spa. As a Heartist® with Accor, you’ll be part of a passionate, caring team focused on creating exceptional experiences for guests from around the world. Join Sofitel Dubai The Palm and be inspired to grow every day.
