Telephone Operator - Guest Services Job Vacancy in UAE Dubai
Posted date [2025-05-24]
(ID: 35042)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Telephone Operator - Guest Services
Sofitel Dubai The Palm is hiring a courteous and detail-oriented Telephone Operator to join our Guest Services team. Nestled on the East Crescent of Palm Jumeirah, Sofitel Dubai The Palm is a luxurious 5-star resort known for its elegant French flair and warm hospitality. This is your opportunity to contribute to a world-class guest experience in one of Dubai’s most iconic beachfront destinations.
Job Location: Dubai, UAE
Industry: Hospitality
Function: Administrative / Clerical
Salary: 3000-4000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
At Sofitel, we pride ourselves on personalized service. As a Telephone Operator, you will be the first point of contact for our guests, handling calls with grace and efficiency.
Key Responsibilities
* Answer guest calls promptly and professionally, ensuring a warm and friendly tone
* Coordinate effectively with all departments to fulfill guest requests quickly and accurately
* Manage the hotel’s wake-up call system and ensure timely execution
* Maintain updated knowledge of hotel facilities, local attractions, and services to assist guests
* Use Opera or similar hotel software to access guest profiles and preferences
* Accurately take and relay messages for guests and management
* Ensure seamless operation of the switchboard and maintain communication logs
* Handle all internal and external calls in line with Sofitel’s service standards
Job Requirements
* Minimum 1-2 years of experience in a telephone operator or similar front office role in the hospitality industry
* Fluent in English; proficiency in additional languages is a plus
* Familiarity with hotel systems like Opera is an advantage
* Strong communication and interpersonal skills
* Ability to multitask and remain calm under pressure
* Well-groomed with a professional and welcoming demeanor
* High attention to detail and commitment to exceptional service
What We Offer
* Competitive tax-free salary
* Staff accommodation or housing allowance
* Private medical insurance
* Meals during duty
* Discounted stays at Accor hotels worldwide
* Opportunities for growth within the Accor global network
* A supportive team environment with a focus on employee well-being
About the Company
Sofitel Dubai The Palm is part of the global Accor group and offers a tropical sanctuary where French elegance meets Arabian hospitality. With 360 rooms, 182 apartments, and award-winning dining venues, the resort redefines luxury on the Palm Jumeirah. Be part of our passionate team and help us deliver unforgettable guest moments every day.
Sofitel Dubai The Palm is hiring a courteous and detail-oriented Telephone Operator to join our Guest Services team. Nestled on the East Crescent of Palm Jumeirah, Sofitel Dubai The Palm is a luxurious 5-star resort known for its elegant French flair and warm hospitality. This is your opportunity to contribute to a world-class guest experience in one of Dubai’s most iconic beachfront destinations.
Job Location: Dubai, UAE
Industry: Hospitality
Function: Administrative / Clerical
Salary: 3000-4000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
At Sofitel, we pride ourselves on personalized service. As a Telephone Operator, you will be the first point of contact for our guests, handling calls with grace and efficiency.
Key Responsibilities
* Answer guest calls promptly and professionally, ensuring a warm and friendly tone
* Coordinate effectively with all departments to fulfill guest requests quickly and accurately
* Manage the hotel’s wake-up call system and ensure timely execution
* Maintain updated knowledge of hotel facilities, local attractions, and services to assist guests
* Use Opera or similar hotel software to access guest profiles and preferences
* Accurately take and relay messages for guests and management
* Ensure seamless operation of the switchboard and maintain communication logs
* Handle all internal and external calls in line with Sofitel’s service standards
Job Requirements
* Minimum 1-2 years of experience in a telephone operator or similar front office role in the hospitality industry
* Fluent in English; proficiency in additional languages is a plus
* Familiarity with hotel systems like Opera is an advantage
* Strong communication and interpersonal skills
* Ability to multitask and remain calm under pressure
* Well-groomed with a professional and welcoming demeanor
* High attention to detail and commitment to exceptional service
What We Offer
* Competitive tax-free salary
* Staff accommodation or housing allowance
* Private medical insurance
* Meals during duty
* Discounted stays at Accor hotels worldwide
* Opportunities for growth within the Accor global network
* A supportive team environment with a focus on employee well-being
About the Company
Sofitel Dubai The Palm is part of the global Accor group and offers a tropical sanctuary where French elegance meets Arabian hospitality. With 360 rooms, 182 apartments, and award-winning dining venues, the resort redefines luxury on the Palm Jumeirah. Be part of our passionate team and help us deliver unforgettable guest moments every day.
