Ticketing Team Leader - Guest Operations
Posted date [2026-09-24]
(ID: 52372)
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Atlantis Dubai is located at the centre of the famous Palm Island, in one of the world’s most cosmopolitan cities, Dubai. The resort truly embodies an integrated entertainment destination concept with its innovative awe-inspiring experiences across stay, food & beverage, nightlife, attractions and wellness. |
Job Description and Requirements
Ticketing Team Leader - Guest OperationsJob Snapshot
Role: Ticketing Team Leader
Location: Dubai, UAE
Industry: Hospitality
Function: Reservations-Ticketing
Experience: Previous supervisory experience
Job Type: Full Time
Position Overview
Atlantis Resorts is seeking a Ticketing Team Leader in Dubai, UAE to supervise daily ticketing plaza operations, team activities and guest service. Reporting directly to the Assistant Manager Ticketing, the role combines frontline leadership with cash-handling controls, plaza safety, colleague scheduling, training, maintenance checks and prompt attention to guest requests and complaints.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Reservations-Ticketing
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
About the Role
The Ticketing Team Leader acts as an important link between Ticketing Team members and management. You will coordinate the daily operation of the ticketing plaza while ensuring colleagues are properly assigned, guest areas are ready for operation and established safety
and cash-handling procedures are followed.
The position requires visible frontline supervision throughout operating hours, from opening inspections and staff rotations through closing cash-outs, reporting and locker clearance.
Daily Operations and Team Leadership
* Act as the liaison between Ticketing Team members and management.
* Inspect the ticketing plaza and locker room to confirm areas are ready for daily operations.
* Schedule line staff and organize daily team rotations.
* Supervise Ticketing Team members and inspect assigned duties.
* Oversee ticketing counters and frontline activities.
* Coordinate colleague rotations and scheduled breaks.
* Provide training and operational guidance to team members.
* Carry out counselling and disciplinary actions when required.
* Maintain the ticketing plaza throughout operating hours.
Guest Service and Safety
* Respond promptly to minor guest requests and complaints.
* Escalate matters to the Assistant Ticketing Manager when additional assistance is required.
* Supervise appropriate guest behavior within the operational area.
* Report first-aid emergencies to the Assistant Ticketing Manager.
* Help maintain a safe and orderly environment for guests and colleagues.
Cash Handling and Closing Procedures
You will supervise cash-handling procedures throughout operating hours and oversee the cashing out of Ticketing Team members.
At the end of operations, you will ensure required closing procedures are completed, including cash-outs, submission of reports and clearance of lockers.
About You
Previous supervisory experience is required, together with computer knowledge. Candidates must have completed 12 years of schooling.
The position suits someone comfortable supervising frontline colleagues, coordinating daily activities and responding professionally to guest and operational issues within a busy hospitality environment.
Working at Atlantis
Atlantis offers a competitive tax-free salary paid in UAE Dirhams, together with food and beverage privileges, discounted rates at Kerzner properties worldwide, comprehensive health insurance with dental coverage, annual flights home, life insurance, an incentive programme, and colleague wellness and social initiatives.
Professional training, learning and development, career mobility and internal growth opportunities are also available across the Kerzner portfolio.
About Atlantis Dubai
Atlantis Dubai is part of Kerzner International and encompasses Atlantis, The Palm and Atlantis The Royal. More than 6,000 colleagues representing 129 nationalities work across the two resorts and the shared departments that support their operations.
The position requires visible frontline supervision throughout operating hours, from opening inspections and staff rotations through closing cash-outs, reporting and locker clearance.
Daily Operations and Team Leadership
* Act as the liaison between Ticketing Team members and management.
* Inspect the ticketing plaza and locker room to confirm areas are ready for daily operations.
* Schedule line staff and organize daily team rotations.
* Supervise Ticketing Team members and inspect assigned duties.
* Oversee ticketing counters and frontline activities.
* Coordinate colleague rotations and scheduled breaks.
* Provide training and operational guidance to team members.
* Carry out counselling and disciplinary actions when required.
* Maintain the ticketing plaza throughout operating hours.
Guest Service and Safety
* Respond promptly to minor guest requests and complaints.
* Escalate matters to the Assistant Ticketing Manager when additional assistance is required.
* Supervise appropriate guest behavior within the operational area.
* Report first-aid emergencies to the Assistant Ticketing Manager.
* Help maintain a safe and orderly environment for guests and colleagues.
Cash Handling and Closing Procedures
You will supervise cash-handling procedures throughout operating hours and oversee the cashing out of Ticketing Team members.
At the end of operations, you will ensure required closing procedures are completed, including cash-outs, submission of reports and clearance of lockers.
About You
Previous supervisory experience is required, together with computer knowledge. Candidates must have completed 12 years of schooling.
The position suits someone comfortable supervising frontline colleagues, coordinating daily activities and responding professionally to guest and operational issues within a busy hospitality environment.
Working at Atlantis
Atlantis offers a competitive tax-free salary paid in UAE Dirhams, together with food and beverage privileges, discounted rates at Kerzner properties worldwide, comprehensive health insurance with dental coverage, annual flights home, life insurance, an incentive programme, and colleague wellness and social initiatives.
Professional training, learning and development, career mobility and internal growth opportunities are also available across the Kerzner portfolio.
About Atlantis Dubai
Atlantis Dubai is part of Kerzner International and encompasses Atlantis, The Palm and Atlantis The Royal. More than 6,000 colleagues representing 129 nationalities work across the two resorts and the shared departments that support their operations.
