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Welcome Desk Agent - Rooms and Guest Services

Job Overview
We are looking for a proactive and guest-focused Welcome Desk Agent (German Speaker) to join our Rooms and Guest Services team at W Dubai - The Palm. The ideal candidate will ensure a seamless arrival and departure experience for guests while providing exceptional service and information throughout their stay.

Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Rooms and Guest Services Operations
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Job Overview
As a Welcome Desk Agent at W Dubai - The Palm, you will be responsible for assisting guests from check-in to check-out, handling requests, resolving service issues, and ensuring all guest interactions align with the luxury standards of W Hotels. You will be expected to maintain a professional appearance, protect company assets, and communicate clearly while taking a hands-on approach to daily guest services tasks.

Key Responsibilities

* Handle guest check-in and check-out procedures smoothly
* Address guest queries, requests, and complaints professionally and efficiently
* Provide accurate information about local attractions and hotel amenities
* Process guest documentation, reports, and transactions accurately
* Collaborate with internal departments to meet guest needs and expectations
* Maintain professional appearance and work environment standards
* Follow safety, confidentiality, and brand policy guidelines
* Stand, walk, and lift objects up to 10 pounds as part of daily tasks

Job Requirements

* High school diploma or GED equivalent required
* Fluency in German and English preferred
* Strong communication and customer service skills
* Minimum 1 year of work experience in a similar role is preferred
* Must be physically able to perform duties involving movement and lifting
* No supervisory experience required

What We Offer

* Competitive compensation and benefits package
* Opportunities for career advancement within Marriott International
* Access to global hotel discounts and recognition programs
* Dynamic work environment that celebrates diversity and inclusion

About the Company
W Hotels is known for pushing boundaries in luxury hospitality with bold design and exceptional guest experiences. At W Dubai - The Palm, we deliver next-generation service through passion, creativity, and dedication. Join us to be part of a global community that values innovation and individuality.

Job Title Welcome Desk Agent - Rooms and Guest Services Job Description Welcome Desk Agent - Rooms and Guest Services Job Overview We are looking for a proactive and guest-focused Welcome Desk Agent (German Speaker) to join our Rooms and Guest Services team at W Dubai - The Palm. The ideal candidate will ensure a seamless arrival and departure experience for guests while providing exceptional service and information throughout their stay. Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Rooms and Guest Services Operations Salary: 4000-6000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview As a Welcome Desk Agent at W Dubai - The Palm, you will be responsible for assisting guests from check-in to check-out, handling requests, resolving service issues, and ensuring all guest interactions align with the luxury standards of W Hotels. You will be expected to maintain a professional appearance, protect company assets, and communicate clearly while taking a hands-on approach to daily guest services tasks. Key Responsibilities * Handle guest check-in and check-out procedures smoothly * Address guest queries, requests, and complaints professionally and efficiently * Provide accurate information about local attractions and hotel amenities * Process guest documentation, reports, and transactions accurately * Collaborate with internal departments to meet guest needs and expectations * Maintain professional appearance and work environment standards * Follow safety, confidentiality, and brand policy guidelines * Stand, walk, and lift objects up to 10 pounds as part of daily tasks Job Requirements * High school diploma or GED equivalent required * Fluency in German and English preferred * Strong communication and customer service skills * Minimum 1 year of work experience in a similar role is preferred * Must be physically able to perform duties involving movement and lifting * No supervisory experience required What We Offer * Competitive compensation and benefits package * Opportunities for career advancement within Marriott International * Access to global hotel discounts and recognition programs * Dynamic work environment that celebrates diversity and inclusion About the Company W Hotels is known for pushing boundaries in luxury hospitality with bold design and exceptional guest experiences. At W Dubai - The Palm, we deliver next-generation service through passion, creativity, and dedication. Join us to be part of a global community that values innovation and individuality. Post Details

Job Start Date 1970-01-01 Salary from 4000.00 Salary to 6000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Hospitality Job Function Job Functions -> Guest Services-Concierge Employers Details Company Marriott Contact Person HRM Designation HR Telephone 18006277468 Email anto.rajmarriott.com