Wellness Experience Agent - Spa Reception
Posted date [2026-08-04]
(ID: 49072)
 |
Atlantis Dubai is located at the centre of the famous Palm Island, in one of the world’s most cosmopolitan cities, Dubai. The resort truly embodies an integrated entertainment destination concept with its innovative awe-inspiring experiences across stay, food & beverage, nightlife, attractions and wellness. |
Job Description and Requirements
Wellness Experience Agent - Spa ReceptionJob Snapshot
Role: Wellness Experience Agent - Spa Reception
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Front Desk-Reception
Experience: Previous spa, hotel, guest-service, or retail experience preferred
Job Type: Full-time
Position Overview
The Wellness Experience Agent - Spa Reception position in Dubai, United Arab Emirates, is a luxury guest-service opportunity within the Hospitality industry. Atlantis The Palm seeks an approachable and organized professional to manage spa reservations, guest arrivals, billing, product recommendations, and the complete wellness journey across multiple contact points.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: AED 4000-7000 per month
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Wellness Experience Agent is the first point of contact for guests at reception desks, the hotel lobby
concierge, by telephone, and through email. The role requires detailed service knowledge, discretion with personal information, accurate appointment scheduling, and seamless coordination between guests, therapists, attendants, and supporting resort teams.
Key Responsibilities
* Welcome spa and wellness guests warmly through every contact channel.
* Listen carefully and ask appropriate questions to understand individual needs.
* Handle personal or health-related information calmly, professionally, and without judgment.
* Explain available Spa, Salon, and Fitness Centre services.
* Provide accurate information about treatments, durations, prices, features, and benefits.
* Recommend services that align with guest preferences and objectives.
* Maintain detailed knowledge of Spa Boutique products and accessories.
* Recommend appropriate home-care products and routines.
* Contribute to agreed monthly boutique sales targets.
* Create, amend, and confirm reservations accurately.
* Schedule appointments to optimize treatment-room use and commercial performance.
* Check guests in and out and process billing correctly.
* Coordinate guest requests and movement throughout the wellness facility.
* Communicate detailed guest information to therapists and attendants.
* Protect the confidentiality and privacy of all guest information.
* Enter complete and accurate data into SpaSoft.
* Maintain active waiting lists and accurate records of guests who could not be accommodated.
* Complete next-day confirmation calls, emails, and messages.
* Print confirmation letters and prepare required files.
* Prepare gift certificates and gift cards and arrange advance payments.
* Maintain reception supplies, spa menus, collateral, aromas, and ambience.
* Keep the reception workspace clean, orderly, and welcoming.
* Assist with boutique, inventory, changing-room, and relaxation-area operations.
* Support wellness demonstrations, promotions, and events.
* Report faulty equipment to management and record issues in HOTSOS.
* Coordinate equipment concerns with the Facilities team.
* Complete opening and closing responsibilities.
* Record and communicate complaints promptly to the Manager on Duty.
* Attend daily line-ups, departmental meetings, training, and workshops.
* Answer general questions about the hotel and resort.
* Follow administrative, health, safety, grooming, and hygiene procedures.
* Maintain flexibility regarding work locations and schedules.
Ideal Profile
* Previous experience in a luxury day spa, resort spa, or hotel wellness facility is preferred.
* Front Office, guest relations, Club Lounge, hotel reservations, or similar experience will be considered.
* Retail experience involving skincare or wellness products is advantageous.
* Medical reception experience may also be relevant.
* Basic computer literacy and working knowledge of Microsoft Office.
* Experience with SpaSoft or comparable spa-management software is beneficial.
* Excellent telephone etiquette, questioning, and listening skills.
* Confident handling sensitive information with discretion.
* Calm and methodical while coordinating multiple tasks.
* Friendly, personable, and genuinely interested in helping guests.
* Polished grooming, professional posture, eye contact, and natural communication.
* Willing and able to stand for extended periods.
* Comfortable working in different spa areas when scheduled.
* Flexible regarding shifts, weekends, and public holidays.
* Committed to the Spa Division\'s healthy-lifestyle and smoke-free duty requirements.
Skills Set
* Spa reception
* Wellness reservations
* SpaSoft
* HOTSOS
* Guest check-in and checkout
* Appointment scheduling
* Telephone etiquette
* Email communication
* Accurate billing
* Guest-data privacy
* Spa-service knowledge
* Product recommendations
* Boutique sales
* Skincare retail
* Inventory support
* Waiting-list management
* Gift certificates
* Advance payments
* Complaint communication
* Microsoft Office
* Health and safety administration
* Cross-department coordination
Why Join Us
Atlantis provides a competitive tax-free salary paid in UAE Dirhams, health insurance with dental coverage, annual home flights, life insurance, incentive opportunities, dining privileges, and discounted rates at Kerzner properties worldwide. Colleagues also receive professional spa and hospitality training, wellness support, internal growth opportunities, and international career mobility.
About the Company
Atlantis The Palm is a world-renowned resort on Dubai\'s Palm Jumeirah and part of Kerzner International. It combines 1544 rooms and suites with acclaimed restaurants, aquatic entertainment, marine attractions, and dedicated leisure and wellness facilities. Its multicultural workforce includes more than 6000 colleagues from 129 nationalities, supporting personalized luxury experiences across the resort.
Key Responsibilities
* Welcome spa and wellness guests warmly through every contact channel.
* Listen carefully and ask appropriate questions to understand individual needs.
* Handle personal or health-related information calmly, professionally, and without judgment.
* Explain available Spa, Salon, and Fitness Centre services.
* Provide accurate information about treatments, durations, prices, features, and benefits.
* Recommend services that align with guest preferences and objectives.
* Maintain detailed knowledge of Spa Boutique products and accessories.
* Recommend appropriate home-care products and routines.
* Contribute to agreed monthly boutique sales targets.
* Create, amend, and confirm reservations accurately.
* Schedule appointments to optimize treatment-room use and commercial performance.
* Check guests in and out and process billing correctly.
* Coordinate guest requests and movement throughout the wellness facility.
* Communicate detailed guest information to therapists and attendants.
* Protect the confidentiality and privacy of all guest information.
* Enter complete and accurate data into SpaSoft.
* Maintain active waiting lists and accurate records of guests who could not be accommodated.
* Complete next-day confirmation calls, emails, and messages.
* Print confirmation letters and prepare required files.
* Prepare gift certificates and gift cards and arrange advance payments.
* Maintain reception supplies, spa menus, collateral, aromas, and ambience.
* Keep the reception workspace clean, orderly, and welcoming.
* Assist with boutique, inventory, changing-room, and relaxation-area operations.
* Support wellness demonstrations, promotions, and events.
* Report faulty equipment to management and record issues in HOTSOS.
* Coordinate equipment concerns with the Facilities team.
* Complete opening and closing responsibilities.
* Record and communicate complaints promptly to the Manager on Duty.
* Attend daily line-ups, departmental meetings, training, and workshops.
* Answer general questions about the hotel and resort.
* Follow administrative, health, safety, grooming, and hygiene procedures.
* Maintain flexibility regarding work locations and schedules.
Ideal Profile
* Previous experience in a luxury day spa, resort spa, or hotel wellness facility is preferred.
* Front Office, guest relations, Club Lounge, hotel reservations, or similar experience will be considered.
* Retail experience involving skincare or wellness products is advantageous.
* Medical reception experience may also be relevant.
* Basic computer literacy and working knowledge of Microsoft Office.
* Experience with SpaSoft or comparable spa-management software is beneficial.
* Excellent telephone etiquette, questioning, and listening skills.
* Confident handling sensitive information with discretion.
* Calm and methodical while coordinating multiple tasks.
* Friendly, personable, and genuinely interested in helping guests.
* Polished grooming, professional posture, eye contact, and natural communication.
* Willing and able to stand for extended periods.
* Comfortable working in different spa areas when scheduled.
* Flexible regarding shifts, weekends, and public holidays.
* Committed to the Spa Division\'s healthy-lifestyle and smoke-free duty requirements.
Skills Set
* Spa reception
* Wellness reservations
* SpaSoft
* HOTSOS
* Guest check-in and checkout
* Appointment scheduling
* Telephone etiquette
* Email communication
* Accurate billing
* Guest-data privacy
* Spa-service knowledge
* Product recommendations
* Boutique sales
* Skincare retail
* Inventory support
* Waiting-list management
* Gift certificates
* Advance payments
* Complaint communication
* Microsoft Office
* Health and safety administration
* Cross-department coordination
Why Join Us
Atlantis provides a competitive tax-free salary paid in UAE Dirhams, health insurance with dental coverage, annual home flights, life insurance, incentive opportunities, dining privileges, and discounted rates at Kerzner properties worldwide. Colleagues also receive professional spa and hospitality training, wellness support, internal growth opportunities, and international career mobility.
About the Company
Atlantis The Palm is a world-renowned resort on Dubai\'s Palm Jumeirah and part of Kerzner International. It combines 1544 rooms and suites with acclaimed restaurants, aquatic entertainment, marine attractions, and dedicated leisure and wellness facilities. Its multicultural workforce includes more than 6000 colleagues from 129 nationalities, supporting personalized luxury experiences across the resort.
