We’re Concentrix, a global leader in technology and services that empowers the world’s top brands today and into the future. Focused on solutions and driven by technology and intelligence, we design, build, and operate fully integrated, end-to-end solutions at speed and scale for over 2,000 clients, addressing their toughest business challenges. With unique data insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that simplifies how companies work, interact, and transact....

Take your workforce management expertise to the next level in Dubai as an Analyst WFM Reporting, where you will play a crucial role in optimizing workforce operations, ensuring efficient scheduling, and providing critical performance insights. This role is perfect for analytical professionals with experience in workforce planning, real-time management, and data-driven decision-making. If you thrive in fast-paced environments and have a passion for operational efficiency, this is your opportunity to contribute to the success of a high-performing contact center.

Job Location: Dubai, United Arab Emirates
Job Industry: Workforce Management and Contact Center Operations
Job Function: Workforce Planning and Reporting
Salary: Negotiable
Gender: Any

Responsibilities:
- Assist in the execution of workforce operational plans across client sites.
- Act as a key contact for Workforce Operations, providing timely solutions and escalating concerns as needed.
- Monitor staffing levels, addressing shortages or overages, and escalating trends to management.
- Maintain clear and consistent communication with Contact Center Management and Workforce Operations teams.
- Ensure scheduling and rostering deadlines are met while updating real-time adjustments.
- Generate and manage daily, weekly, and monthly reports, analyzing key performance indicators such as shrinkage, occupancy, and non-productive time.

Required Skills and Qualifications:
- Minimum 2 years of experience in workforce scheduling, real-time management, reporting, and data warehousing.
- Strong ability to balance large-scale operations while managing strategic planning and execution.
- Excellent analytical, numerical, and problem-solving skills.
- Strong verbal and written communication skills, with the ability to engage stakeholders at all levels.
- Ability to multitask, prioritize workload, and meet deadlines in a fast-paced 24/7 operational environment.
- Proficiency in MS Office (advanced Excel functions and macros) and workforce management tools such as Verint, IEX, or Aspect.
- Ability to adapt and work effectively in new and evolving environments.

Preferred Qualifications:
- Bilingual fluency in Arabic and English.
- Previous experience in banking, financial services, or insurance.
- Immediate availability and currently based in the UAE.

Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.

Job Title Analyst WFM Reporting - Bilingual English Arabic Job Description Take your workforce management expertise to the next level in Dubai as an Analyst WFM Reporting, where you will play a crucial role in optimizing workforce operations, ensuring efficient scheduling, and providing critical performance insights. This role is perfect for analytical professionals with experience in workforce planning, real-time management, and data-driven decision-making. If you thrive in fast-paced environments and have a passion for operational efficiency, this is your opportunity to contribute to the success of a high-performing contact center. Job Location: Dubai, United Arab Emirates Job Industry: Workforce Management and Contact Center Operations Job Function: Workforce Planning and Reporting Salary: Negotiable Gender: Any Responsibilities: - Assist in the execution of workforce operational plans across client sites. - Act as a key contact for Workforce Operations, providing timely solutions and escalating concerns as needed. - Monitor staffing levels, addressing shortages or overages, and escalating trends to management. - Maintain clear and consistent communication with Contact Center Management and Workforce Operations teams. - Ensure scheduling and rostering deadlines are met while updating real-time adjustments. - Generate and manage daily, weekly, and monthly reports, analyzing key performance indicators such as shrinkage, occupancy, and non-productive time. Required Skills and Qualifications: - Minimum 2 years of experience in workforce scheduling, real-time management, reporting, and data warehousing. - Strong ability to balance large-scale operations while managing strategic planning and execution. - Excellent analytical, numerical, and problem-solving skills. - Strong verbal and written communication skills, with the ability to engage stakeholders at all levels. - Ability to multitask, prioritize workload, and meet deadlines in a fast-paced 24/7 operational environment. - Proficiency in MS Office (advanced Excel functions and macros) and workforce management tools such as Verint, IEX, or Aspect. - Ability to adapt and work effectively in new and evolving environments. Preferred Qualifications: - Bilingual fluency in Arabic and English. - Previous experience in banking, financial services, or insurance. - Immediate availability and currently based in the UAE. Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs. Post Details

Job Start Date Salary from 0.00 Salary to 0.00 Number of Vacancies 1 Location Job Location -> UAE Dubai

Desired Candidate's Profile Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Human Resources Job Function Job Functions -> Other Employers Details Company Concentrix Email inquiryconcentrix.com