Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates.

HR Analyst - People Services Support

Job Snapshot

Role: HR Analyst - People Services Support
Location: Dubai, UAE
Industry: Human Resources
Function: Human Resources
Experience: 1-3 years
Job Type: Part-time

Position Overview

HR Analyst - People Services Support hiring opportunity in Dubai, UAE within the Human Resources sector for Emirati professionals seeking part-time career growth in a dynamic corporate environment. Al-Futtaim Group is looking for motivated candidates to join the HR Contact Center team, supporting employee services, HR operations, and digital people support across the full employee lifecycle while delivering exceptional service standards.

Job Details

Country: UAE
City: Dubai
Industry: Human Resources
Function: Human Resources
Salary: 6000-8500
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Emirati
Job Type: Part-time

Role Context

The HR Analyst serves as the first point of contact for employee inquiries and HR support services across multiple communication channels including live chat, self-service portals, calls, emails, and walk-ins. This role ensures smooth employee experiences, accurate HR case management, compliance with company policies, and timely issue resolution while supporting the wider HR Shared Services function.

Key Responsibilities

* Manage employee inquiries across self-service portals, live chat, calls, emails, and in-person requests
* Deliver professional and accurate HR support while maintaining company service standards and brand values
* Resolve HR-related requests ranging from basic inquiries to more complex transactional support
* Escalate unresolved cases using internal support systems and ensure proper follow-up until closure
* Communicate resolutions clearly and conduct courtesy follow-up calls where required
* Monitor work-in-progress cases to ensure service level agreements are consistently achieved
* Maintain high standards of confidentiality and protect sensitive employee information in line with office security policies
* Ensure data accuracy using right-first-time practices and maintain strong documentation standards
* Contribute to the HR knowledge base by updating FAQs, solutions, and support documentation
* Support team collaboration, knowledge sharing, coaching, and continuous service improvement initiatives
* Build strong working relationships across HR teams to improve workflow efficiency and employee satisfaction

Ideal Profile

* Emirati candidate eligible under Emiratisation hiring initiatives
* High school diploma or bachelor’s degree in Human Resources, Business Administration, or a related field
* Previous exposure to HR support, administration, or shared services environments is preferred
* Basic understanding of labor law compliance and HR operational procedures
* Strong verbal and written communication skills in both English and Arabic
* Good multitasking ability and strong attention to detail in fast-paced environments
* Microsoft Office proficiency with SAP SuccessFactors knowledge considered an advantage
* Professional attitude with strong customer service and problem-solving abilities

Skills Set

* HR shared services support
* Employee lifecycle management
* HR case management
* Digital customer service
* HR policies and compliance
* SAP SuccessFactors
* Microsoft Office Suite
* Data privacy and confidentiality
* Employee communication and support
* Knowledge base documentation

Why Join Us

* Start or strengthen your HR career with one of the UAE’s most respected business groups
* Gain valuable hands-on experience in a modern HR Contact Center environment
* Flexible part-time opportunity designed for professional development and work-life balance
* Work with advanced HR systems and digital employee service platforms
* Be part of a supportive team focused on continuous learning and service excellence
* Access structured career development opportunities within Al-Futtaim’s wider business network
* Build long-term career potential in a stable and diverse corporate organization

About the Company

Al-Futtaim Group is one of the UAE’s leading diversified business groups, operating across automotive, retail, healthcare, financial services, and real estate. With decades of regional leadership and a strong commitment to people development, Al-Futtaim offers employees a professional environment built on respect, integrity, collaboration, and continuous growth across the Middle East and beyond.

Job Title HR Analyst - People Services Support Job Description HR Analyst - People Services Support Job Snapshot Role: HR Analyst - People Services Support Location: Dubai, UAE Industry: Human Resources Function: Human Resources Experience: 1-3 years Job Type: Part-time Position Overview HR Analyst - People Services Support hiring opportunity in Dubai, UAE within the Human Resources sector for Emirati professionals seeking part-time career growth in a dynamic corporate environment. Al-Futtaim Group is looking for motivated candidates to join the HR Contact Center team, supporting employee services, HR operations, and digital people support across the full employee lifecycle while delivering exceptional service standards. Job Details Country: UAE City: Dubai Industry: Human Resources Function: Human Resources Salary: 6000-8500 Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Emirati Job Type: Part-time Role Context The HR Analyst serves as the first point of contact for employee inquiries and HR support services across multiple communication channels including live chat, self-service portals, calls, emails, and walk-ins. This role ensures smooth employee experiences, accurate HR case management, compliance with company policies, and timely issue resolution while supporting the wider HR Shared Services function. Key Responsibilities * Manage employee inquiries across self-service portals, live chat, calls, emails, and in-person requests * Deliver professional and accurate HR support while maintaining company service standards and brand values * Resolve HR-related requests ranging from basic inquiries to more complex transactional support * Escalate unresolved cases using internal support systems and ensure proper follow-up until closure * Communicate resolutions clearly and conduct courtesy follow-up calls where required * Monitor work-in-progress cases to ensure service level agreements are consistently achieved * Maintain high standards of confidentiality and protect sensitive employee information in line with office security policies * Ensure data accuracy using right-first-time practices and maintain strong documentation standards * Contribute to the HR knowledge base by updating FAQs, solutions, and support documentation * Support team collaboration, knowledge sharing, coaching, and continuous service improvement initiatives * Build strong working relationships across HR teams to improve workflow efficiency and employee satisfaction Ideal Profile * Emirati candidate eligible under Emiratisation hiring initiatives * High school diploma or bachelor’s degree in Human Resources, Business Administration, or a related field * Previous exposure to HR support, administration, or shared services environments is preferred * Basic understanding of labor law compliance and HR operational procedures * Strong verbal and written communication skills in both English and Arabic * Good multitasking ability and strong attention to detail in fast-paced environments * Microsoft Office proficiency with SAP SuccessFactors knowledge considered an advantage * Professional attitude with strong customer service and problem-solving abilities Skills Set * HR shared services support * Employee lifecycle management * HR case management * Digital customer service * HR policies and compliance * SAP SuccessFactors * Microsoft Office Suite * Data privacy and confidentiality * Employee communication and support * Knowledge base documentation Why Join Us * Start or strengthen your HR career with one of the UAE’s most respected business groups * Gain valuable hands-on experience in a modern HR Contact Center environment * Flexible part-time opportunity designed for professional development and work-life balance * Work with advanced HR systems and digital employee service platforms * Be part of a supportive team focused on continuous learning and service excellence * Access structured career development opportunities within Al-Futtaim’s wider business network * Build long-term career potential in a stable and diverse corporate organization About the Company Al-Futtaim Group is one of the UAE’s leading diversified business groups, operating across automotive, retail, healthcare, financial services, and real estate. With decades of regional leadership and a strong commitment to people development, Al-Futtaim offers employees a professional environment built on respect, integrity, collaboration, and continuous growth across the Middle East and beyond. Post Details

Job Start Date Salary from 6000.00 Salary to 8500.00 Number of Vacancies 1 Location Job Location -> UAE Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Human Resources Job Function Job Functions -> Human Resources Employers Details Company AlFuttaim Contact Person Al Futtaim Designation HR Manager Telephone +201000680746 Email asmaa.elattaralfuttaim.ae