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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
HR Operations Coordinator
Job Overview:
Al-Futtaim Group is seeking an experienced HR Operations Coordinator to provide operational support for all new hire processes, including onboarding queries, documentation for government formalities, and coordinating joining formalities such as hotel bookings, e-tickets, and corporate induction. This role will collaborate with Line Managers, HR Business Partners, and stakeholders across MENA countries, ensuring smooth onboarding and policy compliance. The ideal candidate will bring strong problem-solving skills, attention to detail, and experience with SAP HR Module or similar ERP systems.
Job Location: Dubai, Dubai, United Arab Emirates
Job Industry: Human Resources
Job Function: HR Operations and Onboarding
Salary: Competitive with comprehensive benefits package
Gender: Any
Key Responsibilities:
- Manage and resolve onboarding cases efficiently, ensuring adherence to Service Level Agreements (SLA) and quick turnaround times.
- Provide customer-focused support, maintaining effective communication with new joiners, stakeholders, and internal teams.
- Ensure data integrity by maintaining confidentiality and performing accurate SAP entries and quality checks.
- Promote service excellence by initiating continuous improvement, sharing knowledge, and collaborating within the HR team.
- Maintain operational excellence by managing work progress, timely escalations, case closures, and updating trackers.
- Provide advice on company policies, procedures, and labor law compliance across MENA countries.
Required Skills and Experience:
- Strong problem-solving and troubleshooting abilities with attention to detail and good decision-making skills.
- Excellent communication skills in English (Arabic language is a plus).
- Proficiency in MS Office applications (Word, Excel, PowerPoint, and Outlook).
- Multi-tasking experience in a fast-paced environment with speed and accuracy in a detailed work environment.
- Experience with SAP HR Module or similar ERP systems.
- Knowledge of UAE labor law and compliance requirements.
Qualifications:
- Bachelor’s degree in HR, Business, Management, or Technology.
- CIPD or similar HR qualification is a plus.
- 2-3 years of experience as an HR Generalist in the UAE or GCC region.
- Experience in a Shared Services environment and familiarity with common help desk tools (e.g., Salesforce) is an advantage.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment within a diverse team.
- Exposure to regional HR operations across MENA countries.
- Chance to contribute to Al-Futtaim Group’s commitment to operational excellence and employee experience.
About Al-Futtaim Group:
Established in the 1930s as a trading business, Al-Futtaim Group is one of the most diversified and progressive privately held regional businesses headquartered in Dubai, UAE. Structured into five operating divisions – Automotive, Financial Services, Real Estate, Retail, and Healthcare – Al-Futtaim Group employs over 35,000 people across more than 20 countries in the Middle East, Asia, and Africa.
Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands, driving growth through relentless customer focus and entrepreneurship. Our commitment to respect, excellence, collaboration, and integrity empowers us to enrich the lives of our customers every day. Join us to be part of an organization that values its people, fosters growth, and is dedicated to excellence.
Job Overview:
Al-Futtaim Group is seeking an experienced HR Operations Coordinator to provide operational support for all new hire processes, including onboarding queries, documentation for government formalities, and coordinating joining formalities such as hotel bookings, e-tickets, and corporate induction. This role will collaborate with Line Managers, HR Business Partners, and stakeholders across MENA countries, ensuring smooth onboarding and policy compliance. The ideal candidate will bring strong problem-solving skills, attention to detail, and experience with SAP HR Module or similar ERP systems.
Job Location: Dubai, Dubai, United Arab Emirates
Job Industry: Human Resources
Job Function: HR Operations and Onboarding
Salary: Competitive with comprehensive benefits package
Gender: Any
Key Responsibilities:
- Manage and resolve onboarding cases efficiently, ensuring adherence to Service Level Agreements (SLA) and quick turnaround times.
- Provide customer-focused support, maintaining effective communication with new joiners, stakeholders, and internal teams.
- Ensure data integrity by maintaining confidentiality and performing accurate SAP entries and quality checks.
- Promote service excellence by initiating continuous improvement, sharing knowledge, and collaborating within the HR team.
- Maintain operational excellence by managing work progress, timely escalations, case closures, and updating trackers.
- Provide advice on company policies, procedures, and labor law compliance across MENA countries.
Required Skills and Experience:
- Strong problem-solving and troubleshooting abilities with attention to detail and good decision-making skills.
- Excellent communication skills in English (Arabic language is a plus).
- Proficiency in MS Office applications (Word, Excel, PowerPoint, and Outlook).
- Multi-tasking experience in a fast-paced environment with speed and accuracy in a detailed work environment.
- Experience with SAP HR Module or similar ERP systems.
- Knowledge of UAE labor law and compliance requirements.
Qualifications:
- Bachelor’s degree in HR, Business, Management, or Technology.
- CIPD or similar HR qualification is a plus.
- 2-3 years of experience as an HR Generalist in the UAE or GCC region.
- Experience in a Shared Services environment and familiarity with common help desk tools (e.g., Salesforce) is an advantage.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment within a diverse team.
- Exposure to regional HR operations across MENA countries.
- Chance to contribute to Al-Futtaim Group’s commitment to operational excellence and employee experience.
About Al-Futtaim Group:
Established in the 1930s as a trading business, Al-Futtaim Group is one of the most diversified and progressive privately held regional businesses headquartered in Dubai, UAE. Structured into five operating divisions – Automotive, Financial Services, Real Estate, Retail, and Healthcare – Al-Futtaim Group employs over 35,000 people across more than 20 countries in the Middle East, Asia, and Africa.
Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands, driving growth through relentless customer focus and entrepreneurship. Our commitment to respect, excellence, collaboration, and integrity empowers us to enrich the lives of our customers every day. Join us to be part of an organization that values its people, fosters growth, and is dedicated to excellence.
