Command & Control Support Engineer Job Vacancy in UAE Dubai
Posted date [2025-03-03]
(ID: 33709)
 |
Dicetek is a global IT Solutions and Services Company founded in 2006, headquartered in Singapore. We are expanding our global network while delivering cost-effective consulting services. Our operational offices are located in India, UAE, Singapore, and the USA.
Focusing on various sectors including Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate, and Manufacturing, we offer top-notch Information Technology Solutions and Professional Consulting Services. We have built a solid reputation in the technology industry for exceptional service, guided by our core values of integrity, thought leadership, and excellence in the ever-evolving IT landscape. We aim to foster lasting relationships with our clients, prioritizing their satisfaction as a key performance indicator. This commitment has positioned us as a preferred partner for many. With over a decade of experience, we have a proven track record in consulting across diverse technical roles and industries. Our specialized team of over 1,200 IT Consultants combines international expertise with in-depth local market knowledge.... |
Command & Control Support Engineer
Join a high-impact team where you will provide first and second-line support for mission-critical emergency services systems. As a Command & Control Support Engineer, you will play a key role in maintaining, troubleshooting, and enhancing operational stability while ensuring compliance with service-level agreements. This position requires strong technical expertise, problem-solving skills, and the ability to work in a high-pressure environment supporting systems that run 24/7.
Job Location: Dubai, Dubai, United Arab Emirates
Job Industry: Information Technology & Services
Job Function: IT Support & System Administration
Salary: Negotiable
Gender: Any
Key Responsibilities
- Provide first and second-line support for mission-critical systems in the emergency services sector
- Handle both reactive troubleshooting and proactive system enhancements to meet SLA requirements
- Perform preventive and corrective maintenance, ensuring system stability and reliability
- Implement planned upgrades and activities outside normal operational hours to minimize disruptions
- Develop and manage documentation and procedures for incident resolution and operational efficiency
- Support configuration, installation, and maintenance of PCs and software applications
- Troubleshoot and maintain Windows Server environments, network protocols, and SQL databases
- Ensure seamless operation of remote access services, networking hardware, and system connectivity
Required Skills and Experience
Education & Certifications
- CCNA and/or CCNP certification is a plus
Experience
- Strong background in Windows Server administration (2012, 2016, 2019, 2022)
- Experience with SQL Server, cluster failover, and Hyper-V virtualization
- Knowledge of Microsoft applications including Excel, Word, and SQL
- Hands-on experience with LAN/WAN hardware, TCP/IP, and network protocols
- Familiarity with remote access services such as RDP and Windows networking
- Practical experience in supporting bespoke applications and call management software
Technical Skills
- Expertise in networking principles, including Tetra & LTE communications
- Strong troubleshooting and analytical skills for diagnosing system issues
- Ability to configure, install, and maintain enterprise IT infrastructure
What We Offer
- On-the-job training to enhance technical skills and industry expertise
- A collaborative and high-pressure work environment supporting critical services
- Competitive salary and benefits aligned with industry standards
- The opportunity to work with cutting-edge emergency services technology
About the Company
Dicetek is a Global IT Solutions and Services Company, incorporated in 2006 with its headquarters in Singapore. We continue to expand our global network while providing high-value consulting services that assist our clients in growing their business operations worldwide.
Dicetek has established offices in India, UAE, Singapore & the USA. As a world-class company with a regional focus, we specialize in IT Solutions, IT Consulting, and Professional Services across industries such as Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Manufacturing, and Sales Automation.
We have a strong reputation in the technology industry for delivering excellent services to our clients. Our values are built on integrity, thought leadership, and a commitment to maintaining excellence in the ever-evolving world of information technology.
With over 16 years of industry experience, we have successfully delivered consulting services across various technical roles in both the public and private sectors. Dicetek’s team of IT Consultants brings international experience and deep knowledge of the local market to deliver outstanding results.
To find the most up-to-date job opportunities, please visit
https://dicetek.talentrecruit.com/career-page
Join a high-impact team where you will provide first and second-line support for mission-critical emergency services systems. As a Command & Control Support Engineer, you will play a key role in maintaining, troubleshooting, and enhancing operational stability while ensuring compliance with service-level agreements. This position requires strong technical expertise, problem-solving skills, and the ability to work in a high-pressure environment supporting systems that run 24/7.
Job Location: Dubai, Dubai, United Arab Emirates
Job Industry: Information Technology & Services
Job Function: IT Support & System Administration
Salary: Negotiable
Gender: Any
Key Responsibilities
- Provide first and second-line support for mission-critical systems in the emergency services sector
- Handle both reactive troubleshooting and proactive system enhancements to meet SLA requirements
- Perform preventive and corrective maintenance, ensuring system stability and reliability
- Implement planned upgrades and activities outside normal operational hours to minimize disruptions
- Develop and manage documentation and procedures for incident resolution and operational efficiency
- Support configuration, installation, and maintenance of PCs and software applications
- Troubleshoot and maintain Windows Server environments, network protocols, and SQL databases
- Ensure seamless operation of remote access services, networking hardware, and system connectivity
Required Skills and Experience
Education & Certifications
- CCNA and/or CCNP certification is a plus
Experience
- Strong background in Windows Server administration (2012, 2016, 2019, 2022)
- Experience with SQL Server, cluster failover, and Hyper-V virtualization
- Knowledge of Microsoft applications including Excel, Word, and SQL
- Hands-on experience with LAN/WAN hardware, TCP/IP, and network protocols
- Familiarity with remote access services such as RDP and Windows networking
- Practical experience in supporting bespoke applications and call management software
Technical Skills
- Expertise in networking principles, including Tetra & LTE communications
- Strong troubleshooting and analytical skills for diagnosing system issues
- Ability to configure, install, and maintain enterprise IT infrastructure
What We Offer
- On-the-job training to enhance technical skills and industry expertise
- A collaborative and high-pressure work environment supporting critical services
- Competitive salary and benefits aligned with industry standards
- The opportunity to work with cutting-edge emergency services technology
About the Company
Dicetek is a Global IT Solutions and Services Company, incorporated in 2006 with its headquarters in Singapore. We continue to expand our global network while providing high-value consulting services that assist our clients in growing their business operations worldwide.
Dicetek has established offices in India, UAE, Singapore & the USA. As a world-class company with a regional focus, we specialize in IT Solutions, IT Consulting, and Professional Services across industries such as Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Manufacturing, and Sales Automation.
We have a strong reputation in the technology industry for delivering excellent services to our clients. Our values are built on integrity, thought leadership, and a commitment to maintaining excellence in the ever-evolving world of information technology.
With over 16 years of industry experience, we have successfully delivered consulting services across various technical roles in both the public and private sectors. Dicetek’s team of IT Consultants brings international experience and deep knowledge of the local market to deliver outstanding results.
To find the most up-to-date job opportunities, please visit
https://dicetek.talentrecruit.com/career-page
