IT Infrastructure Support Engineer – Dicetek LLC – Dubai, UAE
Posted date [2026-01-29]
(ID: 41136)
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Dicetek is a global IT Solutions and Services Company founded in 2006, headquartered in Singapore. We are expanding our global network while delivering cost-effective consulting services. Our operational offices are located in India, UAE, Singapore, and the USA.
Focusing on various sectors including Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate, and Manufacturing, we offer top-notch Information Technology Solutions and Professional Consulting Services. We have built a solid reputation in the technology industry for exceptional service, guided by our core values of integrity, thought leadership, and excellence in the ever-evolving IT landscape. We aim to foster lasting relationships with our clients, prioritizing their satisfaction as a key performance indicator. This commitment has positioned us as a preferred partner for many. With over a decade of experience, we have a proven track record in consulting across diverse technical roles and industries. Our specialized team of over 1,200 IT Consultants combines international expertise with in-depth local market knowledge.... |
IT Infrastructure Support Engineer – Dicetek LLC – Dubai, UAE
Position Overview
The IT Infrastructure Support Engineer role at Dicetek LLC in Dubai supports regulated client environments by maintaining, developing, and integrating critical information systems. The role ensures the stability, security, and performance of IT infrastructure while providing Level 1 and Level 2 technical support to employees and coordinating with IT production teams under line management direction.
Job Details
Country: UAE
City: Dubai
Industry: I T and Services
Function: Systems Support
Salary: 14000–22000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Summary
The IT Infrastructure Support Engineer is responsible for day-to-day systems administration, infrastructure monitoring, and technical support across Windows and Linux environments. The role supports mission-critical systems, maintains compliance with security and operational standards, and contributes to infrastructure projects and continuous improvement initiatives.
Key Responsibilities
* Provide technical support and systems administration for regulated client environments
* Install, configure, patch, and troubleshoot Windows and Linux servers and services
* Deliver Level 1 and Level 2 support for hardware, software, network, and system issues
* Support Active Directory, Group Policy, DNS, DHCP, and user access management
* Monitor and maintain servers, storage, and core infrastructure to ensure uptime and stability
* Perform backup operations, restore testing, and data protection activities
* Support network fundamentals including switching, routing, firewalls, VPN, and Wi-Fi
* Coordinate with internal IT teams on incidents, escalations, and planned or unplanned outages
* Maintain accurate documentation including SOPs, incident logs, configurations, and daily reports
* Apply IT security practices, access controls, and compliance with organizational policies
* Use basic scripting for automation and routine operational tasks
* Support infrastructure and IT-related projects through planning, implementation, and coordination
* Provide professional technical support to department staff and VIP users
Candidate Requirements
* Bachelor’s degree in Information Technology, Computer Science, or a related field
* Four to six years of hands-on experience in IT infrastructure support or systems administration
* Strong experience supporting Windows and Linux environments
* Solid understanding of networking fundamentals and enterprise IT infrastructure
* Experience supporting critical internal systems with high availability requirements
* Strong documentation, communication, and coordination skills
* Knowledge of IT security practices and access management
* Basic scripting knowledge using PowerShell, Bash, or Python
* Programming and coding knowledge is an advantage
* Project management capability to plan and implement IT initiatives
Preferred Skills and Experience
* Experience working in highly regulated environments
* Familiarity with UAE IT standards, security guidelines, and compliance frameworks
* Exposure to virtualization platforms such as VMware or Hyper-V
* Experience with infrastructure monitoring tools such as Zabbix, SolarWinds, or PRTG
* Relevant certifications such as CCNA, MCSA or MCSE, ITIL, Network Plus, or Security Plus
* Experience coordinating with vendors and external service providers
* Ability to work in shift-based or high-availability environments
About the Company
Dicetek LLC is a Dubai-based technology services and professional staffing company delivering IT, infrastructure, and systems support expertise to enterprise and regulated clients across the UAE. Dicetek partners with organizations to ensure secure, stable, and compliant IT operations through skilled professionals and reliable service delivery.
Position Overview
The IT Infrastructure Support Engineer role at Dicetek LLC in Dubai supports regulated client environments by maintaining, developing, and integrating critical information systems. The role ensures the stability, security, and performance of IT infrastructure while providing Level 1 and Level 2 technical support to employees and coordinating with IT production teams under line management direction.
Job Details
Country: UAE
City: Dubai
Industry: I T and Services
Function: Systems Support
Salary: 14000–22000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Summary
The IT Infrastructure Support Engineer is responsible for day-to-day systems administration, infrastructure monitoring, and technical support across Windows and Linux environments. The role supports mission-critical systems, maintains compliance with security and operational standards, and contributes to infrastructure projects and continuous improvement initiatives.
Key Responsibilities
* Provide technical support and systems administration for regulated client environments
* Install, configure, patch, and troubleshoot Windows and Linux servers and services
* Deliver Level 1 and Level 2 support for hardware, software, network, and system issues
* Support Active Directory, Group Policy, DNS, DHCP, and user access management
* Monitor and maintain servers, storage, and core infrastructure to ensure uptime and stability
* Perform backup operations, restore testing, and data protection activities
* Support network fundamentals including switching, routing, firewalls, VPN, and Wi-Fi
* Coordinate with internal IT teams on incidents, escalations, and planned or unplanned outages
* Maintain accurate documentation including SOPs, incident logs, configurations, and daily reports
* Apply IT security practices, access controls, and compliance with organizational policies
* Use basic scripting for automation and routine operational tasks
* Support infrastructure and IT-related projects through planning, implementation, and coordination
* Provide professional technical support to department staff and VIP users
Candidate Requirements
* Bachelor’s degree in Information Technology, Computer Science, or a related field
* Four to six years of hands-on experience in IT infrastructure support or systems administration
* Strong experience supporting Windows and Linux environments
* Solid understanding of networking fundamentals and enterprise IT infrastructure
* Experience supporting critical internal systems with high availability requirements
* Strong documentation, communication, and coordination skills
* Knowledge of IT security practices and access management
* Basic scripting knowledge using PowerShell, Bash, or Python
* Programming and coding knowledge is an advantage
* Project management capability to plan and implement IT initiatives
Preferred Skills and Experience
* Experience working in highly regulated environments
* Familiarity with UAE IT standards, security guidelines, and compliance frameworks
* Exposure to virtualization platforms such as VMware or Hyper-V
* Experience with infrastructure monitoring tools such as Zabbix, SolarWinds, or PRTG
* Relevant certifications such as CCNA, MCSA or MCSE, ITIL, Network Plus, or Security Plus
* Experience coordinating with vendors and external service providers
* Ability to work in shift-based or high-availability environments
About the Company
Dicetek LLC is a Dubai-based technology services and professional staffing company delivering IT, infrastructure, and systems support expertise to enterprise and regulated clients across the UAE. Dicetek partners with organizations to ensure secure, stable, and compliant IT operations through skilled professionals and reliable service delivery.
