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Founded in 2001, the ENTERTAINER is a savings app for all lifestyles and the leading provider of Buy One Get One Free offers for restaurants, bars, attractions, leisure activities, spas, salons, retail, services, hotel stays and more - across your city.
We have a range of location-specific products that provide access to these offers for a whole year in Dubai, Abu Dhabi, Qatar, Saudi, Bahrain, Oman, Kuwait, Singapore – plus a GCC product that covers the whole region.... |
IT Manager
Location: Dubai, United Arab Emirates
Employment Type: Full-Time
About the Role
We are seeking an experienced IT Manager to oversee the management, maintenance, and support of network, desktop, and IT infrastructure across the organization. This role requires a strong technical leader who can manage IT operations, security, compliance, and user support while ensuring seamless technology functionality. The IT Manager will lead the IT Support Team, implement best practices, and manage network security and IT systems to align with The Entertainer\'s operational needs.
Key Responsibilities
- Leadership and Team Management
- Lead, mentor, and develop the IT Support Team, ensuring high performance and technical expertise
- Develop and enforce IT policies, procedures, and best practices
- Manage IT budgets, forecasts, and resource planning to support business objectives
- Network and Infrastructure Management
- Oversee network monitoring, configuration, and maintenance of Cisco switches for VLAN, routing, and switching
- Manage Cisco wireless controllers, Fortinet firewalls, IPSec client VPNs, and site-to-site VPNs
- Ensure network stability, performance, and security, conducting regular reviews and implementing preventive measures
- Supervise Windows Active Directory Forest and Office 365 environments
- Security and Compliance
- Implement and manage endpoint security systems, EDR antivirus, and monitoring agents
- Conduct security assessments for software deployments, ensuring compliance with regulatory standards
- Maintain and manage ISO27001 compliance for IT security policies and procedures
- Systems and Application Support
- Oversee hardware and software support for desktops, laptops, and mobile users
- Troubleshoot and resolve complex network issues, minimizing downtime and ensuring quick recovery
- Support Windows, Linux, Mac operating systems, and Avaya IP Office 500 VoIP systems
- Project Management
- Lead IT projects from inception to completion, ensuring timely and budget-friendly delivery
- Research, recommend, and implement new technology solutions to improve security, availability, and recovery
- Maintain comprehensive IT documentation, including network diagrams and policies
- User Support and Service Management
- Oversee the IT support ticketing system, ensuring efficient issue resolution and user satisfaction
- Provide end-user training and support for IT systems and software
- Set up, maintain, and monitor automated alerts and notifications for critical IT systems
What We’re Looking For
- Proven experience in IT management, network administration, and desktop support
- Strong leadership and team management skills
- Expertise in network configuration, security, and troubleshooting, particularly with Cisco and Fortinet products
- In-depth knowledge of Windows Active Directory, Office 365, and endpoint security systems
- Experience in leading IT projects and implementing new technologies
- Strong understanding of LAN/WAN, firewalls, VPNs, and wireless infrastructure
- Ability to diagnose and repair hardware including desktops, laptops, printers, and mobile devices
- Excellent communication skills, capable of explaining IT concepts to non-technical stakeholders
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Certifications preferred: Microsoft Certified System Administrator, CCNA, CCNP, Fortinet Certified Expert
What We Offer
- Competitive salary and benefits package
- Opportunity to work with a dynamic and innovative company
- Be part of the growth and success of a leading UAE brand
About the Company
The ENTERTAINER is a 100 percent digital, data-driven tech company offering exclusive deals and incentives across dining, leisure, entertainment, and travel worldwide. With a mission to enhance customer experiences, we continuously innovate to provide unbeatable value for our users.
If you are an IT professional with strong leadership skills and a passion for technology-driven solutions, we encourage you to apply.
Location: Dubai, United Arab Emirates
Employment Type: Full-Time
About the Role
We are seeking an experienced IT Manager to oversee the management, maintenance, and support of network, desktop, and IT infrastructure across the organization. This role requires a strong technical leader who can manage IT operations, security, compliance, and user support while ensuring seamless technology functionality. The IT Manager will lead the IT Support Team, implement best practices, and manage network security and IT systems to align with The Entertainer\'s operational needs.
Key Responsibilities
- Leadership and Team Management
- Lead, mentor, and develop the IT Support Team, ensuring high performance and technical expertise
- Develop and enforce IT policies, procedures, and best practices
- Manage IT budgets, forecasts, and resource planning to support business objectives
- Network and Infrastructure Management
- Oversee network monitoring, configuration, and maintenance of Cisco switches for VLAN, routing, and switching
- Manage Cisco wireless controllers, Fortinet firewalls, IPSec client VPNs, and site-to-site VPNs
- Ensure network stability, performance, and security, conducting regular reviews and implementing preventive measures
- Supervise Windows Active Directory Forest and Office 365 environments
- Security and Compliance
- Implement and manage endpoint security systems, EDR antivirus, and monitoring agents
- Conduct security assessments for software deployments, ensuring compliance with regulatory standards
- Maintain and manage ISO27001 compliance for IT security policies and procedures
- Systems and Application Support
- Oversee hardware and software support for desktops, laptops, and mobile users
- Troubleshoot and resolve complex network issues, minimizing downtime and ensuring quick recovery
- Support Windows, Linux, Mac operating systems, and Avaya IP Office 500 VoIP systems
- Project Management
- Lead IT projects from inception to completion, ensuring timely and budget-friendly delivery
- Research, recommend, and implement new technology solutions to improve security, availability, and recovery
- Maintain comprehensive IT documentation, including network diagrams and policies
- User Support and Service Management
- Oversee the IT support ticketing system, ensuring efficient issue resolution and user satisfaction
- Provide end-user training and support for IT systems and software
- Set up, maintain, and monitor automated alerts and notifications for critical IT systems
What We’re Looking For
- Proven experience in IT management, network administration, and desktop support
- Strong leadership and team management skills
- Expertise in network configuration, security, and troubleshooting, particularly with Cisco and Fortinet products
- In-depth knowledge of Windows Active Directory, Office 365, and endpoint security systems
- Experience in leading IT projects and implementing new technologies
- Strong understanding of LAN/WAN, firewalls, VPNs, and wireless infrastructure
- Ability to diagnose and repair hardware including desktops, laptops, printers, and mobile devices
- Excellent communication skills, capable of explaining IT concepts to non-technical stakeholders
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Certifications preferred: Microsoft Certified System Administrator, CCNA, CCNP, Fortinet Certified Expert
What We Offer
- Competitive salary and benefits package
- Opportunity to work with a dynamic and innovative company
- Be part of the growth and success of a leading UAE brand
About the Company
The ENTERTAINER is a 100 percent digital, data-driven tech company offering exclusive deals and incentives across dining, leisure, entertainment, and travel worldwide. With a mission to enhance customer experiences, we continuously innovate to provide unbeatable value for our users.
If you are an IT professional with strong leadership skills and a passion for technology-driven solutions, we encourage you to apply.
