IT Support Engineer - Level 2 Job Vacancy in UAE Abdu Dhabi
Posted date [2025-03-15]
(ID: 33870)
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Dicetek is a global IT Solutions and Services Company founded in 2006, headquartered in Singapore. We are expanding our global network while delivering cost-effective consulting services. Our operational offices are located in India, UAE, Singapore, and the USA.
Focusing on various sectors including Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate, and Manufacturing, we offer top-notch Information Technology Solutions and Professional Consulting Services. We have built a solid reputation in the technology industry for exceptional service, guided by our core values of integrity, thought leadership, and excellence in the ever-evolving IT landscape. We aim to foster lasting relationships with our clients, prioritizing their satisfaction as a key performance indicator. This commitment has positioned us as a preferred partner for many. With over a decade of experience, we have a proven track record in consulting across diverse technical roles and industries. Our specialized team of over 1,200 IT Consultants combines international expertise with in-depth local market knowledge.... |
IT Support Engineer - Level 2
Join our dynamic IT support team as an IT Support Engineer - Level 2, where you will play a crucial role in troubleshooting, maintaining, and optimizing banking and financial services IT infrastructure. This role requires hands-on experience in operating systems, databases, network protocols, and banking applications, ensuring seamless technology support for business operations.
Job Location: Abu Dhabi, United Arab Emirates
Job Industry: IT Services and IT Consulting
Job Function: IT Support and Technical Services
Salary: Negotiable
Gender: Any
Key Responsibilities
- Provide Level 2 IT support for Windows/Linux operating systems, SQL databases, and network protocols such as TCP/IP, DNS, and VPN.
- Troubleshoot and resolve issues related to banking applications, including core banking systems such as Temenos T24, Finacle, or similar platforms.
- Handle incidents and service requests through ITSM tools such as ServiceNow or Remedy.
- Monitor system performance using tools like Splunk and Dynatrace, ensuring proactive issue detection and resolution.
- Collaborate with Level 1 and Level 3 support teams to escalate and resolve complex technical issues.
- Support cloud environments (Azure, AWS) and virtualization platforms (VMware) as required.
- Work closely with business users and technical teams to identify, analyze, and resolve IT-related challenges.
- Maintain IT documentation, knowledge base articles, and incident reports to improve future troubleshooting and efficiency.
- Ensure compliance with IT policies, security standards, and regulatory requirements within the financial services environment.
- Provide training and guidance to Level 1 support teams to enhance overall IT service performance.
Requirements
- 3-5 years of IT support experience, with at least 1-2 years in an L2 support role.
- Prior experience in a retail banking or financial services environment is highly preferred.
- Strong troubleshooting skills for operating systems, databases, and network infrastructure.
- Familiarity with ITSM tools and monitoring solutions for proactive system management.
- Preferred certifications: ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or equivalent.
- Strong problem-solving and analytical skills with attention to detail.
- Excellent verbal and written communication skills to interact with technical and non-technical stakeholders.
- Ability to work under pressure and handle multiple priorities in a fast-paced environment.
This role is ideal for IT professionals looking to advance their career in banking and financial services IT support while working in a dynamic and challenging environment. If you have the required expertise, we encourage you to apply.
Join our dynamic IT support team as an IT Support Engineer - Level 2, where you will play a crucial role in troubleshooting, maintaining, and optimizing banking and financial services IT infrastructure. This role requires hands-on experience in operating systems, databases, network protocols, and banking applications, ensuring seamless technology support for business operations.
Job Location: Abu Dhabi, United Arab Emirates
Job Industry: IT Services and IT Consulting
Job Function: IT Support and Technical Services
Salary: Negotiable
Gender: Any
Key Responsibilities
- Provide Level 2 IT support for Windows/Linux operating systems, SQL databases, and network protocols such as TCP/IP, DNS, and VPN.
- Troubleshoot and resolve issues related to banking applications, including core banking systems such as Temenos T24, Finacle, or similar platforms.
- Handle incidents and service requests through ITSM tools such as ServiceNow or Remedy.
- Monitor system performance using tools like Splunk and Dynatrace, ensuring proactive issue detection and resolution.
- Collaborate with Level 1 and Level 3 support teams to escalate and resolve complex technical issues.
- Support cloud environments (Azure, AWS) and virtualization platforms (VMware) as required.
- Work closely with business users and technical teams to identify, analyze, and resolve IT-related challenges.
- Maintain IT documentation, knowledge base articles, and incident reports to improve future troubleshooting and efficiency.
- Ensure compliance with IT policies, security standards, and regulatory requirements within the financial services environment.
- Provide training and guidance to Level 1 support teams to enhance overall IT service performance.
Requirements
- 3-5 years of IT support experience, with at least 1-2 years in an L2 support role.
- Prior experience in a retail banking or financial services environment is highly preferred.
- Strong troubleshooting skills for operating systems, databases, and network infrastructure.
- Familiarity with ITSM tools and monitoring solutions for proactive system management.
- Preferred certifications: ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or equivalent.
- Strong problem-solving and analytical skills with attention to detail.
- Excellent verbal and written communication skills to interact with technical and non-technical stakeholders.
- Ability to work under pressure and handle multiple priorities in a fast-paced environment.
This role is ideal for IT professionals looking to advance their career in banking and financial services IT support while working in a dynamic and challenging environment. If you have the required expertise, we encourage you to apply.
