Founded by Abdulla Hassan Al Rostamani in the early 1950’s, Al Rostamani Group is a leading UAE family business conglomerate, guided by its core values of commitment, care, and vision. With a legacy spanning over six decades, the group is one of the earliest established and most prominent companies in the country. It is renowned for its unwavering dedication to excellence and innovation across a range of diverse industries. Al Rostamani Group’s businesses operate in the automotive, general trading, real estate and construction, solar energy, financial services, travel and tourism, and technology solutions industries. As the Group continues to expand and diversify its offerings, it remains steadfast in its commitment to its core values, cementing its position as a responsible and visionary business leader in the region and beyond....

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.

Job Purpose
The main responsibility of IT Support Engineer is to be the second level of support for end-users; providing remote/onsite resolutions, new installations and inquiries.

Job Responsibilities
Second Level Support

Invest, analyse and resolve incidents/service requests, logged as tickets assigned to Desktop Team, escalated from the first level (Helpdesk)


Problem Management

Identify possible Problems and escalate to the appropriate team (is it the same as one of the IT support helpdesk engineers duties)


Desktop Team Scope Include

Provide support to ARIE users in the following areas: Desktops, Laptops, Printers and peripherals
Software Installation and Configuration
Orienting end-users with basic usage of IT assets and services, including basic maintenance.
Support ARIE-IT Projects / Demands delivery (define the role inside)
Comply with IT policies and procedures
Job Requirements
Qualifications

Bachelor Degree in any field, with Computer related certificates


Experience

1 - 3 year experience with Technical support (onsite and remote)


Knowledge & Skills

Good technical knowledge and familiarity with IT Infrastructure;
Solid experience with Hardware (Laptops, Desktops, Printers, Scanners and other peripherals);
Excellent English communication; able to express thoughts between normal language and technical language
Positive and Proactive attitude
Team player
Committed and Hardworking
move to key accountabilities Competent with troubleshooting and resolving incidents/requests
Capable of providing workarounds when resolution is not readily available
Active Directory, Microsoft Exchange, Manage Engine Products will be an added advantage
ITIL awareness/certification is a plus

Job Title IT Support Engineer Job Description Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment. Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates. Job Purpose The main responsibility of IT Support Engineer is to be the second level of support for end-users; providing remote/onsite resolutions, new installations and inquiries. Job Responsibilities Second Level Support Invest, analyse and resolve incidents/service requests, logged as tickets assigned to Desktop Team, escalated from the first level (Helpdesk) Problem Management Identify possible Problems and escalate to the appropriate team (is it the same as one of the IT support helpdesk engineers duties) Desktop Team Scope Include Provide support to ARIE users in the following areas: Desktops, Laptops, Printers and peripherals Software Installation and Configuration Orienting end-users with basic usage of IT assets and services, including basic maintenance. Support ARIE-IT Projects / Demands delivery (define the role inside) Comply with IT policies and procedures Job Requirements Qualifications Bachelor Degree in any field, with Computer related certificates Experience 1 - 3 year experience with Technical support (onsite and remote) Knowledge & Skills Good technical knowledge and familiarity with IT Infrastructure; Solid experience with Hardware (Laptops, Desktops, Printers, Scanners and other peripherals); Excellent English communication; able to express thoughts between normal language and technical language Positive and Proactive attitude Team player Committed and Hardworking move to key accountabilities Competent with troubleshooting and resolving incidents/requests Capable of providing workarounds when resolution is not readily available Active Directory, Microsoft Exchange, Manage Engine Products will be an added advantage ITIL awareness/certification is a plus Post Details

Job Start Date 1970-01-01 Salary from 2000.00 Salary to 3000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Work Experience 1-2 Years Candidate Profile Description Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> I T and Services Job Function Job Functions -> IT Project Management Employers Details Company Al Rostamani Group Contact Person Designation Telephone +9213024120009 Email infoalrostamanigroup.ae