Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,” in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display” title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies....

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.

Job Purpose
The main responsibility of IT Support Engineer is to be the second level of support for end-users; providing remote/onsite resolutions, new installations and inquiries.

Job Responsibilities
Second Level Support

Invest, analyse and resolve incidents/service requests, logged as tickets assigned to Desktop Team, escalated from the first level (Helpdesk)


Problem Management

Identify possible Problems and escalate to the appropriate team (is it the same as one of the IT support helpdesk engineers duties)


Desktop Team Scope Include

Provide support to ARIE users in the following areas: Desktops, Laptops, Printers and peripherals
Software Installation and Configuration
Orienting end-users with basic usage of IT assets and services, including basic maintenance.
Support ARIE-IT Projects / Demands delivery (define the role inside)
Comply with IT policies and procedures
Job Requirements
Qualifications

Bachelor Degree in any field, with Computer related certificates


Experience

1 - 3 year experience with Technical support (onsite and remote)


Knowledge & Skills

Good technical knowledge and familiarity with IT Infrastructure;
Solid experience with Hardware (Laptops, Desktops, Printers, Scanners and other peripherals);
Excellent English communication; able to express thoughts between normal language and technical language
Positive and Proactive attitude
Team player
Committed and Hardworking
move to key accountabilities Competent with troubleshooting and resolving incidents/requests
Capable of providing workarounds when resolution is not readily available
Active Directory, Microsoft Exchange, Manage Engine Products will be an added advantage
ITIL awareness/certification is a plus

Job Title IT Support Engineer Job Description Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment. Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates. Job Purpose The main responsibility of IT Support Engineer is to be the second level of support for end-users; providing remote/onsite resolutions, new installations and inquiries. Job Responsibilities Second Level Support Invest, analyse and resolve incidents/service requests, logged as tickets assigned to Desktop Team, escalated from the first level (Helpdesk) Problem Management Identify possible Problems and escalate to the appropriate team (is it the same as one of the IT support helpdesk engineers duties) Desktop Team Scope Include Provide support to ARIE users in the following areas: Desktops, Laptops, Printers and peripherals Software Installation and Configuration Orienting end-users with basic usage of IT assets and services, including basic maintenance. Support ARIE-IT Projects / Demands delivery (define the role inside) Comply with IT policies and procedures Job Requirements Qualifications Bachelor Degree in any field, with Computer related certificates Experience 1 - 3 year experience with Technical support (onsite and remote) Knowledge & Skills Good technical knowledge and familiarity with IT Infrastructure; Solid experience with Hardware (Laptops, Desktops, Printers, Scanners and other peripherals); Excellent English communication; able to express thoughts between normal language and technical language Positive and Proactive attitude Team player Committed and Hardworking move to key accountabilities Competent with troubleshooting and resolving incidents/requests Capable of providing workarounds when resolution is not readily available Active Directory, Microsoft Exchange, Manage Engine Products will be an added advantage ITIL awareness/certification is a plus Post Details

Job Start Date 1970-01-01 Salary from 2000.00 Salary to 3000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Work Experience 1-2 Years Candidate Profile Description Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> I T and Services Job Function Job Functions -> IT Project Management Employers Details Company Al Rostamani Group Contact Person Designation Telephone +9213024120009 Email infoalrostamanigroup.ae