IT Support Technician – UAE Nationals – Dubai, UAE
Posted date [2025-08-27]
(ID: 37272)
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Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance.
Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future.... |
Role Summary
The IT Support Technician – Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Information Technology (IT)
Function: Help Desk / Technical Support
Salary: 8000–11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Nationals only
Candidate Preferred Location: Any
Job Type: Full-time
What You’ll Do
* Provide first-level IT technical support remotely via phone, email, or instant messaging
* Troubleshoot and resolve common hardware, software, and peripheral issues for end users
* Escalate unresolved issues to senior service desk staff or relevant IT teams
* Research solutions for standard software and hardware-related problems
* Maintain knowledge of Parsons’ IT environment, workstation configurations, and associated technologies
* Document service requests, resolutions, and outcomes according to company procedures
* Support non-business hours operations by providing on-call service during weekends or holidays
* Ensure compliance with Parsons’ IT policies, procedures, and security standards
Ideal Profile
* Bachelor’s degree in IT, Computer Engineering, or a related discipline
* 0–1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome)
* Certifications in Microsoft or Cisco technologies preferred
* Strong knowledge of Microsoft operating systems, applications, and personal computer hardware
* Familiarity with printers, peripherals, and IT service desk operations
* Excellent communication and customer service skills with the ability to resolve issues effectively
* Strong problem-solving and analytical abilities
Why Join Us
* Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions
* Gain valuable hands-on experience in IT support and service desk operations
* Competitive salary, benefits, and opportunities for career growth
* Be part of a diverse and inclusive workplace committed to employee development
* Contribute to innovative projects supported by Parsons’ advanced IT infrastructure
About the Company
Parsons Corporation is a global engineering, technology, and project management company delivering innovative solutions across infrastructure, defense, and smart cities. With a strong presence in Dubai, Parsons integrates cutting-edge technology with global expertise to support world-class projects. The company values diversity, sustainability, and professional growth, offering UAE Nationals the opportunity to contribute to groundbreaking projects while building rewarding careers in IT and beyond.
