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SAP Operations and Service Delivery Manager Job Vacancy in Qatar
Posted date [2025-05-07]
(ID: 34739)
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About the company
Arab Solutions is a forward-thinking technology services company committed to empowering individuals and organizations through innovation. With a focus on identifying high-impact opportunities, we use our deep industry knowledge to drive transformative change that delivers measurable results. Our strength lies in delivering projects on time and within budget, thanks to a consultative approach that aligns IT strategy with business goals. We specialize in turning IT operations from cost centers into strategic assets, helping our clients unlock greater value from their investments. At Arab Solutions, we are dedicated to understanding client needs and exceeding expectations while staying within financial constraints. Our mission is to create long-term partnerships by providing reliable, cost-effective, and forward-looking technology solutions. ... |
SAP Operations and Service Delivery Manager
A strategic opportunity is now available in Doha, Qatar, for an experienced SAP Operations and Service Delivery Manager. This full-time position is ideal for a leader who can ensure high availability of SAP systems, manage end-to-end service delivery, and enhance operational performance in a mission-critical enterprise environment.
Job Location: Doha, Qatar
Industry: Information Technology & Services
Function: SAP Service Management
Salary: 25000-30000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-Time
Job Overview
As the SAP Operations and Service Delivery Manager, you will be responsible for the stable operation of SAP systems across the enterprise. You will manage incidents, service levels, and system performance, while driving continuous improvements and maintaining close communication with business units and service providers. This role is crucial to ensuring operational continuity and SAP system excellence.
Key Responsibilities
Operations Management
* Lead daily SAP operations to ensure system availability, performance, and security
* Oversee system upgrades, patches, and maintenance activities
* Proactively identify system issues and lead resolution initiatives
Service Delivery
* Manage SAP service delivery to meet internal SLAs and quality benchmarks
* Define and document IT service delivery standards and operational procedures
* Coordinate with cross-functional teams and external partners to streamline support
Incident Management
* Supervise incident lifecycle from identification to resolution
* Conduct root cause analyses and implement preventive solutions
* Maintain logs for incidents, problems, and service reports to support continuous improvement
Business Engagement
* Act as the primary point of contact for SAP service inquiries from business units
* Deliver timely status updates, reports, and performance metrics
* Build strong relationships with stakeholders through effective communication and responsiveness
Continuous Improvement
* Initiate service reviews, internal audits, and process optimizations
* Stay updated with SAP trends and recommend relevant system enhancements
* Promote innovation and process excellence in ERP operations
Job Requirements
Education:
* Bachelor’s degree in Information Technology, Business Administration, or a related field
Experience:
* Minimum 5 years of SAP operations and service delivery experience
* Proven leadership in managing SAP environments and IT service teams
Skills:
* Proficient in SAP modules and ITSM tools such as Solution Manager and ServiceNow
* Strong analytical and troubleshooting skills
* Excellent leadership, stakeholder management, and communication abilities
* Familiarity with ITIL service frameworks and ERP service governance
Certifications (Preferred):
* ITIL Foundation or higher
* PMP (Project Management Professional)
* SAP Certified Technology Associate or similar SAP credentials
What We Offer
* Competitive compensation package aligned with industry standards
* High-impact leadership role supporting enterprise-critical systems
* Opportunity to work with leading SAP technologies and service frameworks
* Cross-functional collaboration with internal teams and external partners
* Continuous learning environment with opportunities for innovation
About the Company
Arab Solutions is a trusted technology and consulting firm based in Doha, Qatar, offering cutting-edge enterprise IT services to government, semi-government, and private sectors. Known for delivering reliable SAP, Oracle, and digital transformation solutions, Arab Solutions combines local insight with international standards to help clients achieve operational excellence. With a strong focus on client satisfaction and service innovation, Arab Solutions continues to grow as a strategic IT partner across the region.
A strategic opportunity is now available in Doha, Qatar, for an experienced SAP Operations and Service Delivery Manager. This full-time position is ideal for a leader who can ensure high availability of SAP systems, manage end-to-end service delivery, and enhance operational performance in a mission-critical enterprise environment.
Job Location: Doha, Qatar
Industry: Information Technology & Services
Function: SAP Service Management
Salary: 25000-30000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-Time
Job Overview
As the SAP Operations and Service Delivery Manager, you will be responsible for the stable operation of SAP systems across the enterprise. You will manage incidents, service levels, and system performance, while driving continuous improvements and maintaining close communication with business units and service providers. This role is crucial to ensuring operational continuity and SAP system excellence.
Key Responsibilities
Operations Management
* Lead daily SAP operations to ensure system availability, performance, and security
* Oversee system upgrades, patches, and maintenance activities
* Proactively identify system issues and lead resolution initiatives
Service Delivery
* Manage SAP service delivery to meet internal SLAs and quality benchmarks
* Define and document IT service delivery standards and operational procedures
* Coordinate with cross-functional teams and external partners to streamline support
Incident Management
* Supervise incident lifecycle from identification to resolution
* Conduct root cause analyses and implement preventive solutions
* Maintain logs for incidents, problems, and service reports to support continuous improvement
Business Engagement
* Act as the primary point of contact for SAP service inquiries from business units
* Deliver timely status updates, reports, and performance metrics
* Build strong relationships with stakeholders through effective communication and responsiveness
Continuous Improvement
* Initiate service reviews, internal audits, and process optimizations
* Stay updated with SAP trends and recommend relevant system enhancements
* Promote innovation and process excellence in ERP operations
Job Requirements
Education:
* Bachelor’s degree in Information Technology, Business Administration, or a related field
Experience:
* Minimum 5 years of SAP operations and service delivery experience
* Proven leadership in managing SAP environments and IT service teams
Skills:
* Proficient in SAP modules and ITSM tools such as Solution Manager and ServiceNow
* Strong analytical and troubleshooting skills
* Excellent leadership, stakeholder management, and communication abilities
* Familiarity with ITIL service frameworks and ERP service governance
Certifications (Preferred):
* ITIL Foundation or higher
* PMP (Project Management Professional)
* SAP Certified Technology Associate or similar SAP credentials
What We Offer
* Competitive compensation package aligned with industry standards
* High-impact leadership role supporting enterprise-critical systems
* Opportunity to work with leading SAP technologies and service frameworks
* Cross-functional collaboration with internal teams and external partners
* Continuous learning environment with opportunities for innovation
About the Company
Arab Solutions is a trusted technology and consulting firm based in Doha, Qatar, offering cutting-edge enterprise IT services to government, semi-government, and private sectors. Known for delivering reliable SAP, Oracle, and digital transformation solutions, Arab Solutions combines local insight with international standards to help clients achieve operational excellence. With a strong focus on client satisfaction and service innovation, Arab Solutions continues to grow as a strategic IT partner across the region.
