Service Coordinator - ELV Systems
Posted date [2026-05-25]
(ID: 45638)
 |
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Service Coordinator - ELV SystemsJob Snapshot
Role: Service Coordinator - ELV Systems
Location: Dubai, United Arab Emirates
Industry: I T and Services
Function: Technical Customer Service
Experience: 2-4 years
Job Type: Full-time
Position Overview
Service Coordinator - ELV Systems in Dubai, United Arab Emirates is an I T and Services hiring opportunity for a technically aware coordination professional who can manage AMC service requests, schedule PPM activities, support ELV field teams, and maintain smooth communication between clients, engineers, subcontractors, and operations teams. The role is focused on ensuring timely service execution, accurate documentation, SLA compliance, and high customer satisfaction across security and technology infrastructure systems.
This position is suited for candidates with experience in ELV service coordination, work order tracking, technical documentation, ManageEngine portal updates, and customer-facing service support within CCTV, access control, Wi-Fi, data, voice, or similar low-voltage systems.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: I T and Services
Function: Technical Customer Service
Salary: 6000-9000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Service Coordinator - ELV Systems role supports the AMC Services Team by keeping technical service operations organized, responsive, and aligned with client expectations. The role acts as the central coordination point for preventive maintenance schedules, service requests, engineer deployment, subcontractor follow-ups, material coordination, and client updates.
The successful candidate will help reduce service delays, improve work order visibility, maintain proper documentation, and support operational teams in delivering reliable after-sales maintenance services for critical ELV and security systems.
Key Responsibilities
* Coordinate daily service operations for the AMC Services Team and ensure smooth execution of planned and reactive service activities.
* Schedule preventive planned maintenance activities in line with the approved annual maintenance plan.
* Receive, log, update, and monitor service requests through the ManageEngine portal.
* Arrange timely deployment of engineers and technicians based on service priority, location, and operational requirements.
* Monitor daily service activities to reduce disruption to client operations and support timely job completion.
* Serve as the main communication point between clients, field teams, subcontractors, procurement, and operations teams.
* Track work progress and update service records until requests are closed within agreed SLA timelines.
* Maintain accurate documentation for work orders, service reports, maintenance updates, and client reporting.
* Prepare and manage technical documentation in line with ADMCC guidelines where required.
* Provide clients with timely updates on work status, pending actions, schedules, and service completion.
* Escalate unresolved, urgent, or high-priority issues to the Service Manager for faster resolution.
* Coordinate with subcontractors and procurement teams to ensure material availability for scheduled tasks and casual jobs.
* Support service execution for ELV systems including CCTV, access control, Wi-Fi, data, and voice systems.
* Ensure service activities follow company standards, safety procedures, quality expectations, and operational guidelines.
* Keep internal records organized for reporting, review, audit, and future service planning.
Ideal Profile
The ideal candidate has a 3-year Diploma or B. Tech qualification in Electronics Engineering or a related technical field, with 2-4 years of experience in service coordination, work scheduling, operations support, or technical customer service within ELV, security, or technology infrastructure environments.
Experience with CCTV, access control systems, Wi-Fi, data networks, voice systems, AMC support, preventive maintenance scheduling, and service request tracking will be important for this role. Knowledge of ADMCC technical documentation will be an added advantage.
The candidate should be organized, responsive, and confident in handling multiple service requests while maintaining clear communication with clients, engineers, subcontractors, and internal teams.
Skills Set
* ELV service coordination
* AMC service operations
* Preventive planned maintenance
* PPM scheduling
* ManageEngine portal
* Service request tracking
* Work order management
* SLA monitoring
* Technical customer service
* CCTV systems
* Access control systems
* Wi-Fi systems
* Data systems
* Voice systems
* Security systems support
* ADMCC documentation
* Client communication
* Field team coordination
* Subcontractor follow-up
* Procurement coordination
* Service reporting
* MS Office
* Operations support
* Multitasking
* Issue escalation
Why Join Us
This role offers a strong opportunity to grow within the I T and Services sector in Dubai, United Arab Emirates, with hands-on exposure to ELV systems, AMC service delivery, security infrastructure, client coordination, and technical operations support. It is a valuable position for candidates who want to develop within engineering technology, after-sales maintenance, and service coordination for business-critical systems.
The position provides practical experience in a structured service environment where planning, documentation, SLA control, and customer communication directly support operational performance and long-term client satisfaction.
About the Company
Al-Futtaim is a diversified regional business headquartered in Dubai, United Arab Emirates, with operations across automotive, retail, financial services, real estate, healthcare, engineering, and technology. Al-Futtaim Engineering and Technologies provides engineering services, systems integration, technology infrastructure, digital transformation, project management, installation, testing, commissioning, and after-sales maintenance solutions for customers across the UAE and wider region.
