Technical Infrastructure Program Manager - Quick Commerce
Posted date [2026-09-25]
(ID: 52549)
 |
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Job Description and Requirements
Technical Infrastructure Program Manager - Quick CommerceJob Snapshot
Role: Technical Infrastructure Program Manager
Location: Dubai, UAE
Industry: I T and Services
Function: IT Project Management
Experience: 5+ years
Job Type: Full Time
Position Overview
Amazon is hiring a Technical Infrastructure Program Manager in Dubai, UAE to lead country-level technology infrastructure strategy for Quick Commerce. Working within the NANO team in Operations Infrastructure Services, this role owns network and device strategy, architecture standards, vendor relationships, infrastructure readiness, availability, and financial outcomes. The position requires extensive technical program management experience and the ability to translate rapid business growth into scalable infrastructure decisions.
Job Details
Country: UAE
City: Dubai
Industry: I T and Services
Function: IT Project Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Key Job Responsibilities
The NANO Technical Infrastructure Program Manager owns the country-level infrastructure strategy and establishes the architecture
standards and readiness criteria used for site launches.
Strategy, Vendor Management, and Contract Governance
- Own the country network technology roadmap for Quick Commerce infrastructure.
- Drive network infrastructure vendor selection from initial evaluation through ongoing engagement.
- Establish and govern vendor service level expectations.
- Identify and recommend end-user equipment that meets regional cost and performance targets.
- Work with Device Tech on certification of associate-facing devices such as scanners, workstations, and printers.
- Evaluate infrastructure approaches that support rapid deployment while maintaining required availability.
- Manage infrastructure decisions with consideration for both technology performance and financial outcomes.
Site Launch and Network Deployment
- Define country-level deployment playbooks and network architecture standards.
- Establish infrastructure readiness criteria for new site launches.
- Define deployment sequencing to support expansion across the site network.
- Address escalations where infrastructure decisions have implications across the wider fleet.
- Ensure network and device strategies can support the speed and scale required by Quick Commerce operations.
Operations Excellence and Governance
- Own network availability outcomes across the country\'s infrastructure fleet.
- Monitor and govern device fleet health.
- Maintain accountability for infrastructure financial performance.
- Drive vendor performance through structured governance processes.
- Identify opportunities for continuous improvement and stronger infrastructure controllership.
- Use measurable performance results to guide improvements and support infrastructure decisions.
Business Operations Partnership
- Partner directly with senior business operations leadership.
- Translate business growth priorities into technology infrastructure strategy.
- Surface infrastructure performance insights and capacity risks.
- Evaluate cost and technology tradeoffs that affect business growth and site deployment.
- Communicate infrastructure roadmaps and strategic recommendations to technical and non-technical stakeholders.
- Feed evolving business requirements back into infrastructure architecture and technology planning.
Technical Scope
The role covers network infrastructure and end-user technology supporting Quick Commerce operations. Relevant infrastructure domains include compute server platforms, storage server platforms, server components, network devices, network technologies and architectures, and IT service delivery principles.
The position also requires oversight of vendor-managed infrastructure designed to support rapid site launches while maintaining enterprise-level availability and controlling infrastructure costs.
Basic Qualifications
- 5+ years of program management or technical project management experience.
- Bachelor\'s degree or equivalent in a related technical field.
- Experience managing large-scale projects from end to end.
- Knowledge of IT infrastructure domains including compute server platforms, storage server platforms, server components, network devices, technologies, and architectures.
- Knowledge of IT service delivery principles and best practices.
- Experience managing conflicts and escalations.
- Experience negotiating compromises, influencing stakeholders, and solving problems with engineering teams.
- Experience participating in continuous improvement initiatives that scale and improve controllership with measurable results, or experience communicating results to senior leadership.
- Experience communicating with technical and non-technical audiences, including executive-level stakeholders or clients.
Preferred Qualifications
- Bachelor\'s degree or equivalent in a technology field.
About the Team
NANO - Network and Assets for Nimble Operations - operates within Amazon Operations Infrastructure Services. The team manages the infrastructure lifecycle supporting small-footprint Amazon Operations sites, including network strategy, vendor contracts, site launches, incident management, and financial governance across India, the United States, the Middle East, the United Kingdom, and Japan.
The team is supporting significant expansion of Quick Commerce dark stores, with the source describing growth from approximately 500 sites to more than 3000 by 2028, while extending the infrastructure model to emerging no-capex site types across Amazon\'s portfolio.
About the Company
This position is with Amazon Fulfillment MENA L.L.C and supports Amazon\'s Quick Commerce technology infrastructure. Job ID: A10525113.
Strategy, Vendor Management, and Contract Governance
- Own the country network technology roadmap for Quick Commerce infrastructure.
- Drive network infrastructure vendor selection from initial evaluation through ongoing engagement.
- Establish and govern vendor service level expectations.
- Identify and recommend end-user equipment that meets regional cost and performance targets.
- Work with Device Tech on certification of associate-facing devices such as scanners, workstations, and printers.
- Evaluate infrastructure approaches that support rapid deployment while maintaining required availability.
- Manage infrastructure decisions with consideration for both technology performance and financial outcomes.
Site Launch and Network Deployment
- Define country-level deployment playbooks and network architecture standards.
- Establish infrastructure readiness criteria for new site launches.
- Define deployment sequencing to support expansion across the site network.
- Address escalations where infrastructure decisions have implications across the wider fleet.
- Ensure network and device strategies can support the speed and scale required by Quick Commerce operations.
Operations Excellence and Governance
- Own network availability outcomes across the country\'s infrastructure fleet.
- Monitor and govern device fleet health.
- Maintain accountability for infrastructure financial performance.
- Drive vendor performance through structured governance processes.
- Identify opportunities for continuous improvement and stronger infrastructure controllership.
- Use measurable performance results to guide improvements and support infrastructure decisions.
Business Operations Partnership
- Partner directly with senior business operations leadership.
- Translate business growth priorities into technology infrastructure strategy.
- Surface infrastructure performance insights and capacity risks.
- Evaluate cost and technology tradeoffs that affect business growth and site deployment.
- Communicate infrastructure roadmaps and strategic recommendations to technical and non-technical stakeholders.
- Feed evolving business requirements back into infrastructure architecture and technology planning.
Technical Scope
The role covers network infrastructure and end-user technology supporting Quick Commerce operations. Relevant infrastructure domains include compute server platforms, storage server platforms, server components, network devices, network technologies and architectures, and IT service delivery principles.
The position also requires oversight of vendor-managed infrastructure designed to support rapid site launches while maintaining enterprise-level availability and controlling infrastructure costs.
Basic Qualifications
- 5+ years of program management or technical project management experience.
- Bachelor\'s degree or equivalent in a related technical field.
- Experience managing large-scale projects from end to end.
- Knowledge of IT infrastructure domains including compute server platforms, storage server platforms, server components, network devices, technologies, and architectures.
- Knowledge of IT service delivery principles and best practices.
- Experience managing conflicts and escalations.
- Experience negotiating compromises, influencing stakeholders, and solving problems with engineering teams.
- Experience participating in continuous improvement initiatives that scale and improve controllership with measurable results, or experience communicating results to senior leadership.
- Experience communicating with technical and non-technical audiences, including executive-level stakeholders or clients.
Preferred Qualifications
- Bachelor\'s degree or equivalent in a technology field.
About the Team
NANO - Network and Assets for Nimble Operations - operates within Amazon Operations Infrastructure Services. The team manages the infrastructure lifecycle supporting small-footprint Amazon Operations sites, including network strategy, vendor contracts, site launches, incident management, and financial governance across India, the United States, the Middle East, the United Kingdom, and Japan.
The team is supporting significant expansion of Quick Commerce dark stores, with the source describing growth from approximately 500 sites to more than 3000 by 2028, while extending the infrastructure model to emerging no-capex site types across Amazon\'s portfolio.
About the Company
This position is with Amazon Fulfillment MENA L.L.C and supports Amazon\'s Quick Commerce technology infrastructure. Job ID: A10525113.
