L1 IT Support Technician - Dubai IT Support Job Vacancy in UAE Dubai
Posted date [2025-06-03]
(ID: 35238)
 |
Dicetek is a global IT Solutions and Services Company founded in 2006, headquartered in Singapore. We are expanding our global network while delivering cost-effective consulting services. Our operational offices are located in India, UAE, Singapore, and the USA.
Focusing on various sectors including Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate, and Manufacturing, we offer top-notch Information Technology Solutions and Professional Consulting Services. We have built a solid reputation in the technology industry for exceptional service, guided by our core values of integrity, thought leadership, and excellence in the ever-evolving IT landscape. We aim to foster lasting relationships with our clients, prioritizing their satisfaction as a key performance indicator. This commitment has positioned us as a preferred partner for many. With over a decade of experience, we have a proven track record in consulting across diverse technical roles and industries. Our specialized team of over 1,200 IT Consultants combines international expertise with in-depth local market knowledge.... |
L1 IT Support Technician - Dubai IT Support
Job Overview
Dicetek is hiring an L1 IT Support Technician in Dubai to serve as the first point of contact for end-users seeking technical assistance. The role requires troubleshooting basic IT issues, managing support tickets, and assisting with AV setup and maintenance during meetings and events. This is a critical opportunity for IT professionals in Dubai to gain hands-on experience supporting enterprise systems like Fusion ERP, Banner, and SAP BI while ensuring seamless user support.
Job Location: Dubai, United Arab Emirates
Industry: Information Technology and Services
Function: Help Desk / Technical Support
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As an L1 IT Support Technician, you will be responsible for addressing user issues related to software, system access, and connectivity. You will log, track, and escalate incidents as needed while delivering timely resolutions. The role also includes supporting backend systems like Fusion ERP, Black Board, Banner ERP, and SAP BI, and managing AV infrastructure for events and meetings.
Key Responsibilities
* Respond to technical queries via phone, email, or ticketing system
* Troubleshoot basic IT issues: login problems, software installs, connectivity
* Document user interactions and solutions in the helpdesk system
* Escalate complex incidents to L2 support with complete case documentation
* Assist users in navigating IT platforms and business applications
* Follow service level agreements (SLAs) for response and resolution
* Support backend enterprise systems: Fusion ERP, Banner, SAP BI, Black Board
* Operate and maintain audio-visual equipment for corporate meetings
Job Requirements
* Bachelor’s degree in IT, Engineering, or equivalent; IT support certifications preferred
* Experience in customer service or IT helpdesk roles is an advantage
* Familiarity with Fusion HCM, Integration, and Reporting tools
* Basic knowledge of network and software troubleshooting
* Strong communication skills and ability to explain tech to non-technical users
* Ability to work flexible shifts including weekends if required
What We Offer
* A dynamic and collaborative IT environment
* Continuous learning opportunities with enterprise technologies
* Competitive compensation and performance-based growth
* Exposure to mission-critical systems and customer-centric IT operations
About the Company
Dicetek is a global IT solutions provider based in Dubai, specializing in technology consulting, software development, and IT staffing. Known for delivering high-impact digital transformation services, Dicetek partners with government entities, financial institutions, and large enterprises across the Middle East and Asia. The company focuses on empowering clients through innovative technology and a highly skilled workforce.
Job Overview
Dicetek is hiring an L1 IT Support Technician in Dubai to serve as the first point of contact for end-users seeking technical assistance. The role requires troubleshooting basic IT issues, managing support tickets, and assisting with AV setup and maintenance during meetings and events. This is a critical opportunity for IT professionals in Dubai to gain hands-on experience supporting enterprise systems like Fusion ERP, Banner, and SAP BI while ensuring seamless user support.
Job Location: Dubai, United Arab Emirates
Industry: Information Technology and Services
Function: Help Desk / Technical Support
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As an L1 IT Support Technician, you will be responsible for addressing user issues related to software, system access, and connectivity. You will log, track, and escalate incidents as needed while delivering timely resolutions. The role also includes supporting backend systems like Fusion ERP, Black Board, Banner ERP, and SAP BI, and managing AV infrastructure for events and meetings.
Key Responsibilities
* Respond to technical queries via phone, email, or ticketing system
* Troubleshoot basic IT issues: login problems, software installs, connectivity
* Document user interactions and solutions in the helpdesk system
* Escalate complex incidents to L2 support with complete case documentation
* Assist users in navigating IT platforms and business applications
* Follow service level agreements (SLAs) for response and resolution
* Support backend enterprise systems: Fusion ERP, Banner, SAP BI, Black Board
* Operate and maintain audio-visual equipment for corporate meetings
Job Requirements
* Bachelor’s degree in IT, Engineering, or equivalent; IT support certifications preferred
* Experience in customer service or IT helpdesk roles is an advantage
* Familiarity with Fusion HCM, Integration, and Reporting tools
* Basic knowledge of network and software troubleshooting
* Strong communication skills and ability to explain tech to non-technical users
* Ability to work flexible shifts including weekends if required
What We Offer
* A dynamic and collaborative IT environment
* Continuous learning opportunities with enterprise technologies
* Competitive compensation and performance-based growth
* Exposure to mission-critical systems and customer-centric IT operations
About the Company
Dicetek is a global IT solutions provider based in Dubai, specializing in technology consulting, software development, and IT staffing. Known for delivering high-impact digital transformation services, Dicetek partners with government entities, financial institutions, and large enterprises across the Middle East and Asia. The company focuses on empowering clients through innovative technology and a highly skilled workforce.
