UCC Technical Architect - Dubai UAE
Posted date [2025-10-10]
(ID: 38211)
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Dicetek is a global IT Solutions and Services Company founded in 2006, headquartered in Singapore. We are expanding our global network while delivering cost-effective consulting services. Our operational offices are located in India, UAE, Singapore, and the USA.
Focusing on various sectors including Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate, and Manufacturing, we offer top-notch Information Technology Solutions and Professional Consulting Services. We have built a solid reputation in the technology industry for exceptional service, guided by our core values of integrity, thought leadership, and excellence in the ever-evolving IT landscape. We aim to foster lasting relationships with our clients, prioritizing their satisfaction as a key performance indicator. This commitment has positioned us as a preferred partner for many. With over a decade of experience, we have a proven track record in consulting across diverse technical roles and industries. Our specialized team of over 1,200 IT Consultants combines international expertise with in-depth local market knowledge.... |
UCC Technical Architect - Dubai UAE
Lead the end-to-end technical delivery of a Unified Contact Center integrating Genesys Cloud, Kore.ai, Dynamics 365, Azure OpenAI, HIVE analytics, and multi-cloud (Azure and AWS).
Location: UAE
Location: Dubai
Industry: Information Technology
Function: Solution Architecture
Salary: 30000–45000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Role Summary
The UCC Technical Architect will own architecture, integration, and governance for a large-scale Unified Contact Center in Dubai. The scope covers Genesys CCaaS, conversational AI, CRM, analytics, and multi-cloud infrastructure with high availability, security, and UAE regulatory compliance.
Key Responsibilities
* Lead architecture, design reviews, and technical governance across UCC components
* Define integration patterns and APIs between Genesys, Kore.ai, Dynamics 365, Azure OpenAI, HIVE, and cloud services
* Establish middleware, data flows, and event-driven designs using REST and webhooks
* Build resilient, scalable multi-cloud architectures with DR and HA
* Oversee vendor delivery; enforce enterprise standards, security, and compliance
* Ensure UAE data residency, telecom, and information security adherence
* Approve solution blueprints, guardrails, and technical standards
* Direct risk assessments, performance tuning, and issue resolution
* Drive AI and automation use cases, agent assist, and omni-channel expansion
* Produce architecture docs, diagrams, and operational handovers
Candidate Requirements
* Bachelor’s or Master’s in Computer Science, Engineering, or related field
* 12 plus years in enterprise architecture or large-scale solution delivery
* 5 plus years in contact center, CRM, or AI platform implementations
* Proven Genesys Cloud architecture across digital channels and complex IVR
* Integrations with Kore.ai or similar conversational AI, voice biometrics, feedback platforms, and Dynamics 365
* Strong grasp of Genesys Cloud APIs, SDKs, webhooks, and platform architecture
* Deep understanding of REST-JSON, event-driven patterns, and secure API management
* Preferred: SIP trunking, carrier management, IVR connectivity; Azure services and Power BI exposure
* Excellent leadership, vendor management, and stakeholder communication
What We Offer
* Lead a flagship UCC transformation with cutting-edge AI and multi-cloud
* Work with tier-1 vendors and system integrators across the GCC
* Competitive package, certification support, and career progression
About the Company
Dicetek LLC is a GCC-based technology consulting and staffing partner delivering project-based and managed services across enterprise clients, with proven capability in cloud, contact center, CRM, and digital transformation.
Lead the end-to-end technical delivery of a Unified Contact Center integrating Genesys Cloud, Kore.ai, Dynamics 365, Azure OpenAI, HIVE analytics, and multi-cloud (Azure and AWS).
Location: UAE
Location: Dubai
Industry: Information Technology
Function: Solution Architecture
Salary: 30000–45000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Role Summary
The UCC Technical Architect will own architecture, integration, and governance for a large-scale Unified Contact Center in Dubai. The scope covers Genesys CCaaS, conversational AI, CRM, analytics, and multi-cloud infrastructure with high availability, security, and UAE regulatory compliance.
Key Responsibilities
* Lead architecture, design reviews, and technical governance across UCC components
* Define integration patterns and APIs between Genesys, Kore.ai, Dynamics 365, Azure OpenAI, HIVE, and cloud services
* Establish middleware, data flows, and event-driven designs using REST and webhooks
* Build resilient, scalable multi-cloud architectures with DR and HA
* Oversee vendor delivery; enforce enterprise standards, security, and compliance
* Ensure UAE data residency, telecom, and information security adherence
* Approve solution blueprints, guardrails, and technical standards
* Direct risk assessments, performance tuning, and issue resolution
* Drive AI and automation use cases, agent assist, and omni-channel expansion
* Produce architecture docs, diagrams, and operational handovers
Candidate Requirements
* Bachelor’s or Master’s in Computer Science, Engineering, or related field
* 12 plus years in enterprise architecture or large-scale solution delivery
* 5 plus years in contact center, CRM, or AI platform implementations
* Proven Genesys Cloud architecture across digital channels and complex IVR
* Integrations with Kore.ai or similar conversational AI, voice biometrics, feedback platforms, and Dynamics 365
* Strong grasp of Genesys Cloud APIs, SDKs, webhooks, and platform architecture
* Deep understanding of REST-JSON, event-driven patterns, and secure API management
* Preferred: SIP trunking, carrier management, IVR connectivity; Azure services and Power BI exposure
* Excellent leadership, vendor management, and stakeholder communication
What We Offer
* Lead a flagship UCC transformation with cutting-edge AI and multi-cloud
* Work with tier-1 vendors and system integrators across the GCC
* Competitive package, certification support, and career progression
About the Company
Dicetek LLC is a GCC-based technology consulting and staffing partner delivering project-based and managed services across enterprise clients, with proven capability in cloud, contact center, CRM, and digital transformation.
