Vice President - Broker Relationship Retail
Posted date [2026-10-03]
(ID: 52853)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Vice President - Broker Relationship RetailJob Snapshot
Role: Vice President - Broker Relationship Retail
Location: Dubai, United Arab Emirates
Industry: Insurance
Function: Business Development
Experience: Minimum 5 years of UAE insurance market experience
Job Type: Full Time
Position Overview
Orient Insurance PJSC, part of Al-Futtaim Group, is seeking a Vice President - Broker Relationship Retail in Dubai, United Arab Emirates to develop and strengthen strategic relationships with key insurance brokers. The role is responsible for driving profitable growth across retail insurance products, including Motor, Travel, Home, Medical Malpractice, Personal Accident, and other consumer insurance lines. This senior position combines broker relationship management, portfolio development, team leadership, performance analysis, and cross-functional coordination.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Insurance
Function: Business Development
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Job Purpose
The Vice President - Broker Relationship Retail
will lead the development of broker partnerships and retail insurance business across the UAE. The position requires a strong understanding of the local insurance distribution market and the commercial ability to turn broker relationships into sustainable portfolio growth.
The role also leads the Broker Relationship team, setting performance expectations and supporting effective engagement with brokers while maintaining regulatory, governance, and company requirements.
Key Responsibilities
Broker Relationship Management
- Develop and maintain strategic relationships with leading insurance brokers across the UAE.
- Serve as the primary point of contact for key broker accounts.
- Maintain strong levels of broker engagement and service.
- Conduct regular business reviews, portfolio discussions, and performance meetings.
- Identify opportunities to expand retail insurance business through existing and new broker partnerships.
Business Growth and Portfolio Development
- Drive sustainable growth across Motor, Travel, Home, Medical Malpractice, Personal Accident, and other retail insurance products.
- Develop broker growth strategies aligned with business objectives.
- Maintain a strong sales pipeline supporting revenue and profitability targets.
- Monitor market developments, competitor activity, and emerging opportunities.
- Identify opportunities to increase market penetration through the broker distribution channel.
Team Leadership and People Management
- Lead, mentor, and develop the Broker Relationship team.
- Establish performance targets and monitor team productivity and effectiveness.
- Build a performance-focused environment centered on customer service, collaboration, and continuous improvement.
- Support talent development, succession planning, and employee engagement initiatives.
Stakeholder Management
- Collaborate with Underwriting, Claims, Operations, Finance, Marketing, and Customer Service teams to support effective service delivery.
- Facilitate timely resolution of broker and customer queries.
- Maintain productive internal and external stakeholder relationships that support business objectives.
Performance Monitoring and Reporting
- Review broker performance and portfolio profitability regularly.
- Track KPIs, growth measures, and retention ratios across broker portfolios.
- Prepare business performance reports and strategic recommendations.
- Present relevant findings and recommendations to senior management.
Compliance and Governance
- Ensure broker activities comply with internal policies, applicable regulatory requirements, and governance standards.
- Maintain accurate broker agreements, documentation, and KYC records.
- Support audit and compliance requirements associated with broker partnerships.
Qualifications and Experience
- Bachelor\'s Degree in Business Administration, Insurance, Finance, Marketing, or a related discipline.
- Professional insurance qualifications such as ACII, Cert CII, Dip CII, or equivalent would be an advantage.
- Minimum 5 years of experience in the UAE insurance market.
- At least 2 years of experience managing relationships with multiple UAE insurance brokers.
- At least 2 years of team leadership and management experience.
- Proven experience achieving business growth through broker channels.
- Strong understanding of retail insurance products, including Motor, Travel, Home, Medical Malpractice, and related retail lines.
Key Competencies
- Strong leadership and people-management capability.
- Excellent broker relationship and stakeholder management skills.
- Strategic approach to identifying and developing growth opportunities.
- Strong negotiation, influencing, presentation, and communication skills.
- Commercial awareness supported by analytical and reporting capability.
- Customer-focused and results-driven approach.
- Ability to operate effectively in a fast-paced and competitive insurance environment.
What Equips You for the Role
A deep understanding of the UAE insurance broker landscape and an established network within the insurance distribution market are important for this position. The successful candidate should be able to develop broker relationships into sustainable business growth while balancing commercial objectives, portfolio performance, customer requirements, and internal stakeholder priorities.
The role also requires the ability to lead a high-performing team, manage multiple relationships simultaneously, and combine strategic thinking with effective execution.
About Orient Insurance PJSC
Orient Insurance Company commenced operations in 1982 as part of Al-Futtaim Group and operates within the UAE insurance market. The company has paid-up capital of AED 500 million and is headquartered in Dubai.
Its branch network includes Jebel Ali, Abu Dhabi, Al Ain, Sharjah, and Ras Al Khaimah in the UAE, with operations also extending to Muscat in Oman, Riyadh in Saudi Arabia, and Bahrain.
The role also leads the Broker Relationship team, setting performance expectations and supporting effective engagement with brokers while maintaining regulatory, governance, and company requirements.
Key Responsibilities
Broker Relationship Management
- Develop and maintain strategic relationships with leading insurance brokers across the UAE.
- Serve as the primary point of contact for key broker accounts.
- Maintain strong levels of broker engagement and service.
- Conduct regular business reviews, portfolio discussions, and performance meetings.
- Identify opportunities to expand retail insurance business through existing and new broker partnerships.
Business Growth and Portfolio Development
- Drive sustainable growth across Motor, Travel, Home, Medical Malpractice, Personal Accident, and other retail insurance products.
- Develop broker growth strategies aligned with business objectives.
- Maintain a strong sales pipeline supporting revenue and profitability targets.
- Monitor market developments, competitor activity, and emerging opportunities.
- Identify opportunities to increase market penetration through the broker distribution channel.
Team Leadership and People Management
- Lead, mentor, and develop the Broker Relationship team.
- Establish performance targets and monitor team productivity and effectiveness.
- Build a performance-focused environment centered on customer service, collaboration, and continuous improvement.
- Support talent development, succession planning, and employee engagement initiatives.
Stakeholder Management
- Collaborate with Underwriting, Claims, Operations, Finance, Marketing, and Customer Service teams to support effective service delivery.
- Facilitate timely resolution of broker and customer queries.
- Maintain productive internal and external stakeholder relationships that support business objectives.
Performance Monitoring and Reporting
- Review broker performance and portfolio profitability regularly.
- Track KPIs, growth measures, and retention ratios across broker portfolios.
- Prepare business performance reports and strategic recommendations.
- Present relevant findings and recommendations to senior management.
Compliance and Governance
- Ensure broker activities comply with internal policies, applicable regulatory requirements, and governance standards.
- Maintain accurate broker agreements, documentation, and KYC records.
- Support audit and compliance requirements associated with broker partnerships.
Qualifications and Experience
- Bachelor\'s Degree in Business Administration, Insurance, Finance, Marketing, or a related discipline.
- Professional insurance qualifications such as ACII, Cert CII, Dip CII, or equivalent would be an advantage.
- Minimum 5 years of experience in the UAE insurance market.
- At least 2 years of experience managing relationships with multiple UAE insurance brokers.
- At least 2 years of team leadership and management experience.
- Proven experience achieving business growth through broker channels.
- Strong understanding of retail insurance products, including Motor, Travel, Home, Medical Malpractice, and related retail lines.
Key Competencies
- Strong leadership and people-management capability.
- Excellent broker relationship and stakeholder management skills.
- Strategic approach to identifying and developing growth opportunities.
- Strong negotiation, influencing, presentation, and communication skills.
- Commercial awareness supported by analytical and reporting capability.
- Customer-focused and results-driven approach.
- Ability to operate effectively in a fast-paced and competitive insurance environment.
What Equips You for the Role
A deep understanding of the UAE insurance broker landscape and an established network within the insurance distribution market are important for this position. The successful candidate should be able to develop broker relationships into sustainable business growth while balancing commercial objectives, portfolio performance, customer requirements, and internal stakeholder priorities.
The role also requires the ability to lead a high-performing team, manage multiple relationships simultaneously, and combine strategic thinking with effective execution.
About Orient Insurance PJSC
Orient Insurance Company commenced operations in 1982 as part of Al-Futtaim Group and operates within the UAE insurance market. The company has paid-up capital of AED 500 million and is headquartered in Dubai.
Its branch network includes Jebel Ali, Abu Dhabi, Al Ain, Sharjah, and Ras Al Khaimah in the UAE, with operations also extending to Muscat in Oman, Riyadh in Saudi Arabia, and Bahrain.
