Account Manager - Restaurant Partnerships
Posted date [2026-05-25]
(ID: 45649)
 |
Talabat is the MENA region’s leading on-demand delivery platform, headquartered in Dubai and operating across eight markets. We leverage a tech-driven flywheel model to connect millions of users with food, groceries, and essential services. By bridging the gap between people and local businesses, we continue to scale our ecosystem and simplify everyday life through innovation. |
Job Description and Requirements
Account Manager - Restaurant PartnershipsJob Snapshot
Role: Account Manager - Restaurant Partnerships
Location: Dubai, United Arab Emirates
Industry: Internet
Function: Account Management-Non-Commissioned
Experience: Minimum 1 year
Job Type: Full-time
Position Overview
Account Manager - Restaurant Partnerships in Dubai, United Arab Emirates is an Internet industry role focused on developing restaurant partner relationships, improving account performance, supporting revenue growth, and strengthening long-term commercial collaboration. This opportunity is suitable for candidates with sales, account management, restaurant partnerships, or client servicing experience who can manage daily communication, promotions, menu updates, advertising opportunities, and operational issue resolution.
The role supports business growth by helping restaurant partners improve visibility, adopt digital tools, participate in promotions, optimize menu content, and maintain active performance on the talabat platform.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Internet
Function: Account Management-Non-Commissioned
Salary: 5000-9000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Account Manager will manage existing restaurant partners through regular phone calls, emails, business reviews, and CRM updates. The role focuses on maintaining strong relationships with restaurants while identifying practical ways to increase revenue, improve profitability, strengthen market share, and enhance partner performance.
This position requires strong communication, negotiation, follow-up discipline, and commercial awareness. The successful candidate will work closely with restaurant partners to update menus, improve content quality, promote offers, support advertising sales, optimize transmission methods, and encourage digital adoption across partner accounts.
Key Responsibilities
Conduct regular business reviews with restaurant accounts to identify revenue growth opportunities, performance gaps, and relationship improvement areas.
Maintain continuous communication with restaurant partners through phone calls, emails, follow-ups, and structured account updates.
Provide reliable support to restaurant partners by resolving operational issues and coordinating solutions between restaurants and internal teams.
Ensure restaurant menus remain accurate, updated, and aligned with platform requirements at all times.
Optimize restaurant content, including menu order accuracy, delivery timing, product presentation, and customer-facing information.
Renegotiate commission rates and support the renewal of commercial agreements with existing restaurant partners.
Build stronger commercial relationships by identifying partner needs and presenting suitable growth solutions.
Support advertisement sales by encouraging restaurants to use menu photos, branding opportunities, banners, newsletters, and other promotional placements.
Generate and coordinate food coupons, promotions, vouchers, and partner-led offers to improve customer engagement and sales performance.
Convince restaurant partners to support brand promotion through updated visuals, accurate food images, and talabat branding where applicable.
Encourage restaurants to adopt improved transmission methods, including track order features, WLA, and other operational tools.
Promote restaurant digitalization through backlinks, splash pages, white-label options, Facebook buttons, and online visibility tools.
Encourage restaurants to subscribe to online payment gateway solutions to improve customer convenience and order conversion.
Coordinate with restaurants to confirm whether accounts are live and active on the platform, and investigate issues such as shutdowns, stopped delivery, or inactive status.
Maintain regular CRM updates through Salesforce.com, including contact reports, activity reports, account plans, and sales updates.
Prepare and maintain accurate records covering closed sales, follow-up activities, sales expenses, promotion impact, restaurant analysis, and account management reports.
Participate in sales and marketing calls, updates, and team discussions to share progress, risks, and account-level insights.
Ideal Profile
The ideal candidate should hold a bachelor’s degree in Business Administration or a related field.
The role requires at least 1 year of experience in sales, account management, client servicing, restaurant partnerships, business development, or a similar customer-facing commercial role.
Experience with restaurants, food delivery platforms, online marketplaces, hospitality accounts, or digital commerce will be an advantage.
The candidate should be confident in handling daily partner communication, managing follow-ups, negotiating commercial terms, and supporting restaurant growth.
Fluency in Arabic and English is required for effective communication with restaurant partners and internal teams.
The role suits someone who is organized, target-focused, flexible, and able to manage multiple restaurant accounts while meeting deadlines.
Strong written and verbal communication skills are important, along with the ability to explain platform tools, promotions, advertising options, and operational improvements clearly.
Good Excel skills are required for tracking account updates, reports, performance changes, promotions, and sales activity.
Skills Set
Account Management
Restaurant Partnerships
Sales Support
Client Relationship Management
Business Reviews
Salesforce.com
CRM Updates
Menu Optimization
Restaurant Content Management
Promotion Planning
Voucher Coordination
Advertisement Sales
Commission Renegotiation
Partner Communication
Operational Issue Resolution
Online Payment Gateway Promotion
Digitalization Support
Excel Reporting
Sales Activity Tracking
Negotiation Skills
Arabic Communication
English Communication
Follow-Up Management
Account Performance Analysis
Why Join Us
This role offers a strong opportunity to work directly with restaurant partners in Dubai, United Arab Emirates while supporting growth across a leading digital food delivery and Q-commerce platform. It gives candidates practical exposure to account management, restaurant performance improvement, commercial negotiation, advertising sales, and digital platform adoption.
As online food delivery and marketplace services continue to expand, professionals who can build partner relationships, improve account performance, and support restaurant digitalization remain valuable across the Internet industry. This position is well suited for candidates who want to grow in account management, sales operations, restaurant partnerships, and platform-based commercial roles.
About the Company
talabat is part of Delivery Hero Group and operates as a leading food delivery and Q-commerce platform across the region. The company connects customers with restaurants, groceries, local shops, and everyday delivery services through technology-led marketplace operations focused on speed, convenience, reliability, and strong partner relationships.
