Assistant Manager - Fleet and tMart Operations
Posted date [2026-08-24]
(ID: 50124)
 |
Talabat is the MENA region’s leading on-demand delivery platform, headquartered in Dubai and operating across eight markets. We leverage a tech-driven flywheel model to connect millions of users with food, groceries, and essential services. By bridging the gap between people and local businesses, we continue to scale our ecosystem and simplify everyday life through innovation. |
Job Description and Requirements
Assistant Manager - Fleet and tMart OperationsJob Snapshot
Role: Assistant Manager - Fleet and tMart Operations
Location: Dubai, United Arab Emirates
Industry: Internet
Function: Operations-Plant Management
Experience: 3-5 years in operations, preferably last-mile delivery, e-commerce, or mobility technology
Job Type: Full-time
Position Overview
Assistant Manager - Fleet and tMart Operations in Dubai, United Arab Emirates is an Internet industry opportunity with talabat focused on fleet performance, bicycle and EV operations, tMart compliance, operational efficiency, and cross-functional execution. The role owns day-to-day and long-term operational performance across mobility assets and tMart activity, using data, field observations, SOP improvement, automation, and team leadership to strengthen reliability, compliance, and city-level execution.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Internet
Function: Operations-Plant Management
Salary: 14000-20000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job
Type: Full-time
Role Context
The Assistant Manager is responsible for ensuring talabat\'s bicycle and electric vehicle fleet operates efficiently while maintaining strong operational discipline across tMart locations. The position combines strategic fleet planning with direct field execution, requiring regular site presence, performance monitoring, compliance management, and decisive action when operational standards are not being met.
The role also focuses on improving how operations scale. By analyzing recurring issues, refining SOPs, introducing automation, and coordinating with Performance, 3PL, and Rider Lifecycle teams, the Assistant Manager helps reduce manual dependencies and build more reliable operational systems.
Key Responsibilities
* Own operational performance across bicycle and electric vehicle fleet activities.
* Develop and refine the fleet strategy according to demand, rider requirements, operating cost, and performance trends.
* Optimize the mix between bicycles and EVs to improve operational efficiency and asset utilization.
* Build the fleet roadmap in collaboration with relevant operational and commercial stakeholders.
* Monitor fleet KPIs and identify trends, inefficiencies, risks, and emerging operational gaps.
* Translate operational data into structured updates and practical recommendations for leadership.
* Prepare clear performance summaries covering fleet utilization, availability, compliance, and operational issues.
* Maintain regular field presence across tMart locations to verify execution standards.
* Monitor rider attendance and ensure expected staffing and operational coverage are maintained.
* Confirm riders follow established tMart operating procedures and required protocols.
* Apply consistent enforcement when operational standards or compliance requirements are breached.
* Develop structured corrective action plans for repeated or significant violations.
* Identify root causes behind recurring fleet, rider, and tMart operational challenges.
* Design long-term solutions rather than relying solely on short-term operational fixes.
* Review and continuously improve SOPs based on operational feedback and changing business requirements.
* Reduce unnecessary manual work by introducing workflow automation and system improvements.
* Identify processes that can be simplified, standardized, or automated to improve reliability.
* Work closely with Performance teams to understand operational gaps and prioritize corrective actions.
* Coordinate with 3PL partners on fleet, rider, or execution-related requirements.
* Partner with Rider Lifecycle teams to resolve systemic issues affecting rider readiness and operational continuity.
* Align cross-functional stakeholders around shared priorities, ownership, and delivery timelines.
* Escalate material risks or unresolved issues when broader intervention is required.
* Build and develop a high-performing operations team with clear roles and expectations.
* Establish a culture of accountability where team members take ownership of operational outcomes.
* Set performance expectations and follow up consistently on agreed actions.
* Support team members with coaching, guidance, and practical problem-solving.
* Maintain clear communication across city-level operations to reduce execution gaps.
* Make independent decisions in the field when immediate operational judgement is required.
* Use data and direct observation together when evaluating operational performance.
* Apply AI tools where appropriate to improve reporting, analysis, documentation, and operational productivity.
* Use tools such as Claude to support structured analysis, process improvement, and workflow efficiency where relevant.
Ideal Profile
Candidates should hold a Bachelor\'s Degree. A Master\'s Degree is preferred.
Applicants should have approximately 3-5 years of professional operations experience, ideally within last-mile delivery, e-commerce, mobility technology, logistics, or another high-volume operational environment.
Previous experience managing on-ground teams is important because this position requires direct field leadership and regular operational presence.
Candidates should have demonstrated experience coordinating across functions and resolving issues that involve several stakeholders or operational owners.
Strong analytical thinking is required, with the ability to interpret performance data and convert findings into clear operational decisions.
The successful candidate should communicate in a structured manner across frontline teams, peers, and senior stakeholders.
A strong ownership mindset is essential. The role requires accountability for final operational outcomes rather than simply completion of assigned activities.
Candidates must be comfortable working in the field, visiting operational locations, identifying problems directly, and making independent decisions when necessary.
Stakeholder-management and cross-functional collaboration skills are important for working with Performance, 3PL, Rider Lifecycle, and other operational teams.
Beginner to intermediate proficiency with AI tools, including Claude, is required.
Skills Set
Fleet operations
Bicycle fleet management
Electric vehicle operations
EV fleet management
Fleet optimization
Fleet mix planning
Last-mile operations
tMart operations
Operational performance
KPI monitoring
Data analysis
Operational analytics
Field operations
Rider compliance
Rider attendance monitoring
Protocol enforcement
Corrective action planning
Root-cause analysis
SOP development
SOP optimization
Process improvement
Workflow automation
Operational automation
System enhancement
3PL coordination
Rider Lifecycle coordination
Cross-functional collaboration
Stakeholder management
Team leadership
Performance management
Operational reporting
City operations
Field decision-making
Asset utilization
Operational efficiency
AI tools
Claude
Process standardization
Continuous improvement
Why Join Us
This role offers direct ownership of high-impact operational areas within Dubai\'s fast-moving Internet sector, combining fleet strategy, field execution, tMart compliance, team leadership, analytics, and process improvement. The position provides meaningful exposure to both bicycle and EV mobility operations while allowing the successful candidate to influence how city-level delivery infrastructure evolves.
The focus on automation and AI also gives the role a forward-looking dimension. For operations professionals seeking progression into senior fleet management, last-mile leadership, city operations, mobility strategy, or broader logistics management, the position offers a strong platform for developing both operational and analytical capability.
About the Company
talabat is a technology-driven local delivery platform and part of Delivery Hero Group. The business connects customers with restaurants, grocery providers, riders, and local commerce services across multiple markets. Its operations depend on scalable fleet systems, strong field execution, reliable rider networks, technology, and continuous process improvement to deliver fast and consistent customer experiences.
Role Context
The Assistant Manager is responsible for ensuring talabat\'s bicycle and electric vehicle fleet operates efficiently while maintaining strong operational discipline across tMart locations. The position combines strategic fleet planning with direct field execution, requiring regular site presence, performance monitoring, compliance management, and decisive action when operational standards are not being met.
The role also focuses on improving how operations scale. By analyzing recurring issues, refining SOPs, introducing automation, and coordinating with Performance, 3PL, and Rider Lifecycle teams, the Assistant Manager helps reduce manual dependencies and build more reliable operational systems.
Key Responsibilities
* Own operational performance across bicycle and electric vehicle fleet activities.
* Develop and refine the fleet strategy according to demand, rider requirements, operating cost, and performance trends.
* Optimize the mix between bicycles and EVs to improve operational efficiency and asset utilization.
* Build the fleet roadmap in collaboration with relevant operational and commercial stakeholders.
* Monitor fleet KPIs and identify trends, inefficiencies, risks, and emerging operational gaps.
* Translate operational data into structured updates and practical recommendations for leadership.
* Prepare clear performance summaries covering fleet utilization, availability, compliance, and operational issues.
* Maintain regular field presence across tMart locations to verify execution standards.
* Monitor rider attendance and ensure expected staffing and operational coverage are maintained.
* Confirm riders follow established tMart operating procedures and required protocols.
* Apply consistent enforcement when operational standards or compliance requirements are breached.
* Develop structured corrective action plans for repeated or significant violations.
* Identify root causes behind recurring fleet, rider, and tMart operational challenges.
* Design long-term solutions rather than relying solely on short-term operational fixes.
* Review and continuously improve SOPs based on operational feedback and changing business requirements.
* Reduce unnecessary manual work by introducing workflow automation and system improvements.
* Identify processes that can be simplified, standardized, or automated to improve reliability.
* Work closely with Performance teams to understand operational gaps and prioritize corrective actions.
* Coordinate with 3PL partners on fleet, rider, or execution-related requirements.
* Partner with Rider Lifecycle teams to resolve systemic issues affecting rider readiness and operational continuity.
* Align cross-functional stakeholders around shared priorities, ownership, and delivery timelines.
* Escalate material risks or unresolved issues when broader intervention is required.
* Build and develop a high-performing operations team with clear roles and expectations.
* Establish a culture of accountability where team members take ownership of operational outcomes.
* Set performance expectations and follow up consistently on agreed actions.
* Support team members with coaching, guidance, and practical problem-solving.
* Maintain clear communication across city-level operations to reduce execution gaps.
* Make independent decisions in the field when immediate operational judgement is required.
* Use data and direct observation together when evaluating operational performance.
* Apply AI tools where appropriate to improve reporting, analysis, documentation, and operational productivity.
* Use tools such as Claude to support structured analysis, process improvement, and workflow efficiency where relevant.
Ideal Profile
Candidates should hold a Bachelor\'s Degree. A Master\'s Degree is preferred.
Applicants should have approximately 3-5 years of professional operations experience, ideally within last-mile delivery, e-commerce, mobility technology, logistics, or another high-volume operational environment.
Previous experience managing on-ground teams is important because this position requires direct field leadership and regular operational presence.
Candidates should have demonstrated experience coordinating across functions and resolving issues that involve several stakeholders or operational owners.
Strong analytical thinking is required, with the ability to interpret performance data and convert findings into clear operational decisions.
The successful candidate should communicate in a structured manner across frontline teams, peers, and senior stakeholders.
A strong ownership mindset is essential. The role requires accountability for final operational outcomes rather than simply completion of assigned activities.
Candidates must be comfortable working in the field, visiting operational locations, identifying problems directly, and making independent decisions when necessary.
Stakeholder-management and cross-functional collaboration skills are important for working with Performance, 3PL, Rider Lifecycle, and other operational teams.
Beginner to intermediate proficiency with AI tools, including Claude, is required.
Skills Set
Fleet operations
Bicycle fleet management
Electric vehicle operations
EV fleet management
Fleet optimization
Fleet mix planning
Last-mile operations
tMart operations
Operational performance
KPI monitoring
Data analysis
Operational analytics
Field operations
Rider compliance
Rider attendance monitoring
Protocol enforcement
Corrective action planning
Root-cause analysis
SOP development
SOP optimization
Process improvement
Workflow automation
Operational automation
System enhancement
3PL coordination
Rider Lifecycle coordination
Cross-functional collaboration
Stakeholder management
Team leadership
Performance management
Operational reporting
City operations
Field decision-making
Asset utilization
Operational efficiency
AI tools
Claude
Process standardization
Continuous improvement
Why Join Us
This role offers direct ownership of high-impact operational areas within Dubai\'s fast-moving Internet sector, combining fleet strategy, field execution, tMart compliance, team leadership, analytics, and process improvement. The position provides meaningful exposure to both bicycle and EV mobility operations while allowing the successful candidate to influence how city-level delivery infrastructure evolves.
The focus on automation and AI also gives the role a forward-looking dimension. For operations professionals seeking progression into senior fleet management, last-mile leadership, city operations, mobility strategy, or broader logistics management, the position offers a strong platform for developing both operational and analytical capability.
About the Company
talabat is a technology-driven local delivery platform and part of Delivery Hero Group. The business connects customers with restaurants, grocery providers, riders, and local commerce services across multiple markets. Its operations depend on scalable fleet systems, strong field execution, reliable rider networks, technology, and continuous process improvement to deliver fast and consistent customer experiences.
