City General Manager - Commercial Performance
Posted date [2026-07-31]
(ID: 48882)
 |
Talabat is the MENA region’s leading on-demand delivery platform, headquartered in Dubai and operating across eight markets. We leverage a tech-driven flywheel model to connect millions of users with food, groceries, and essential services. By bridging the gap between people and local businesses, we continue to scale our ecosystem and simplify everyday life through innovation. |
Job Description and Requirements
City General Manager - Commercial PerformanceJob Snapshot
Role: City General Manager - Commercial Performance
Location: Dubai, United Arab Emirates
Industry: Internet
Function: Business Unit Management
Experience: Minimum 8 years
Job Type: Full-time
Position Overview
The City General Manager - Commercial Performance position in Dubai, United Arab Emirates is a senior business-leadership opportunity within the Internet industry. talabat is hiring a strategic and execution-focused leader to drive city-level growth, profitability, commercial performance and sustained marketplace leadership.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Internet
Function: Business Unit Management
Salary: 40000-60000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The City General Manager operates as the commercial owner of an important local market. The position will combine P and L accountability, strategic planning, vendor leadership and team development while
coordinating priorities across Sales, Marketing, Logistics and corporate functions. Market evidence, artificial intelligence and automation will support faster decisions and stronger execution.
Key Responsibilities
The role requires clear commercial ownership and the ability to convert city priorities into measurable business results.
* Develop the city\'s commercial strategy and implementation roadmap.
* Deliver agreed topline-growth and profitability targets.
* Own overall commercial performance across the local market.
* Increase advertising revenue and improve campaign contribution.
* Manage discount programs against growth and efficiency objectives.
* Expand preferred-partnership initiatives with suitable vendors.
* Identify additional revenue opportunities within the marketplace.
* Lead strategic projects that improve business and operational performance.
* Monitor customer, vendor and competitor developments.
* Recognize emerging opportunities and commercial threats at an early stage.
* Develop offensive and defensive responses to changing market conditions.
* Prepare regular city-level performance reports.
* Lead business reviews with management and relevant stakeholders.
* Explain performance gaps, material risks and growth opportunities.
* Recommend initiatives supported by clear commercial evidence.
* Coordinate priorities across Sales, Marketing and Logistics.
* Maintain alignment with other functions contributing to city objectives.
* Build senior relationships with strategically important vendors.
* Lead high-impact commercial negotiations and joint business reviews.
* Establish ambitious but realistic team targets.
* Address execution challenges before they affect delivery.
* Recruit and retain capable commercial and operational talent.
* Coach employees and establish clear performance expectations.
* Develop team members through mentoring and meaningful ownership.
* Maintain an inclusive, accountable and results-oriented culture.
* Partner with Public Relations and Communications teams on external representation.
* Represent talabat during industry events and stakeholder engagements.
* Promote artificial-intelligence tools that improve productivity.
* Introduce automation to reduce manual work and simplify processes.
* Use data and technology to enhance commercial decision-making.
* Maintain high execution standards during ambiguity and shifting priorities.
Ideal Profile
Candidates should offer at least eight years of experience in sales or commercial operations within food delivery, e-commerce or platform businesses. A background combining commercial leadership with consulting or strategy would be advantageous. At least five years of team-management experience is required.
Applicants must have demonstrated ownership of P and L results, performance systems and large cross-functional initiatives. Strong planning, analytical and problem-solving skills are essential, together with the confidence to challenge assumptions and influence senior stakeholders.
Advanced English proficiency is required, while Arabic would be an advantage. Candidates should understand food-industry economics and local market dynamics and be comfortable using artificial intelligence, Salesforce and Tableau.
Skills Set
City-level business management
Commercial strategy
P and L ownership
Topline growth
Profitability management
Advertising revenue
Discount-campaign management
Preferred partnerships
Strategic vendor management
Commercial negotiation
Market intelligence
Competitor analysis
Business performance reviews
Cross-functional leadership
Sales coordination
Marketing coordination
Logistics coordination
Team recruitment
Performance coaching
Leadership development
Artificial-intelligence adoption
Process automation
Salesforce
Tableau
Data storytelling
Why Join Us
This appointment offers broad authority over the commercial direction and performance of a major city market. It provides the opportunity to shape growth strategy, lead influential partnerships and develop high-performing teams within one of the region\'s best-known digital delivery businesses.
About the Company
talabat is a leading online delivery platform and part of Delivery Hero, a global local-delivery group. Through technology, logistics and local partnerships, talabat connects customers across the Middle East and North Africa with restaurants, grocery stores and other everyday services.
Key Responsibilities
The role requires clear commercial ownership and the ability to convert city priorities into measurable business results.
* Develop the city\'s commercial strategy and implementation roadmap.
* Deliver agreed topline-growth and profitability targets.
* Own overall commercial performance across the local market.
* Increase advertising revenue and improve campaign contribution.
* Manage discount programs against growth and efficiency objectives.
* Expand preferred-partnership initiatives with suitable vendors.
* Identify additional revenue opportunities within the marketplace.
* Lead strategic projects that improve business and operational performance.
* Monitor customer, vendor and competitor developments.
* Recognize emerging opportunities and commercial threats at an early stage.
* Develop offensive and defensive responses to changing market conditions.
* Prepare regular city-level performance reports.
* Lead business reviews with management and relevant stakeholders.
* Explain performance gaps, material risks and growth opportunities.
* Recommend initiatives supported by clear commercial evidence.
* Coordinate priorities across Sales, Marketing and Logistics.
* Maintain alignment with other functions contributing to city objectives.
* Build senior relationships with strategically important vendors.
* Lead high-impact commercial negotiations and joint business reviews.
* Establish ambitious but realistic team targets.
* Address execution challenges before they affect delivery.
* Recruit and retain capable commercial and operational talent.
* Coach employees and establish clear performance expectations.
* Develop team members through mentoring and meaningful ownership.
* Maintain an inclusive, accountable and results-oriented culture.
* Partner with Public Relations and Communications teams on external representation.
* Represent talabat during industry events and stakeholder engagements.
* Promote artificial-intelligence tools that improve productivity.
* Introduce automation to reduce manual work and simplify processes.
* Use data and technology to enhance commercial decision-making.
* Maintain high execution standards during ambiguity and shifting priorities.
Ideal Profile
Candidates should offer at least eight years of experience in sales or commercial operations within food delivery, e-commerce or platform businesses. A background combining commercial leadership with consulting or strategy would be advantageous. At least five years of team-management experience is required.
Applicants must have demonstrated ownership of P and L results, performance systems and large cross-functional initiatives. Strong planning, analytical and problem-solving skills are essential, together with the confidence to challenge assumptions and influence senior stakeholders.
Advanced English proficiency is required, while Arabic would be an advantage. Candidates should understand food-industry economics and local market dynamics and be comfortable using artificial intelligence, Salesforce and Tableau.
Skills Set
City-level business management
Commercial strategy
P and L ownership
Topline growth
Profitability management
Advertising revenue
Discount-campaign management
Preferred partnerships
Strategic vendor management
Commercial negotiation
Market intelligence
Competitor analysis
Business performance reviews
Cross-functional leadership
Sales coordination
Marketing coordination
Logistics coordination
Team recruitment
Performance coaching
Leadership development
Artificial-intelligence adoption
Process automation
Salesforce
Tableau
Data storytelling
Why Join Us
This appointment offers broad authority over the commercial direction and performance of a major city market. It provides the opportunity to shape growth strategy, lead influential partnerships and develop high-performing teams within one of the region\'s best-known digital delivery businesses.
About the Company
talabat is a leading online delivery platform and part of Delivery Hero, a global local-delivery group. Through technology, logistics and local partnerships, talabat connects customers across the Middle East and North Africa with restaurants, grocery stores and other everyday services.
