City General Manager - Commercial Performance
Posted date [2026-08-24]
(ID: 50122)
 |
Talabat is the MENA region’s leading on-demand delivery platform, headquartered in Dubai and operating across eight markets. We leverage a tech-driven flywheel model to connect millions of users with food, groceries, and essential services. By bridging the gap between people and local businesses, we continue to scale our ecosystem and simplify everyday life through innovation. |
Job Description and Requirements
City General Manager - Commercial PerformanceJob Snapshot
Role: City General Manager - Commercial Performance
Location: Dubai, United Arab Emirates
Industry: Internet
Function: Business Unit Management
Experience: 8-10+ years in sales or commercial operations, including minimum 5 years leadership experience
Job Type: Full-time
Position Overview
City General Manager - Commercial Performance in Dubai, United Arab Emirates is a senior Internet industry opportunity with talabat focused on owning city-level commercial strategy, P&L performance, revenue growth, profitability, strategic partnerships, market competitiveness, and cross-functional execution. The role combines business leadership with hands-on commercial management, vendor negotiations, team development, performance analytics, and adoption of AI and automation to strengthen productivity, decision-making, and sustainable growth.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Internet
Function: Business Unit Management
Salary: 45000-65000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate
Nationality: Any
Job Type: Full-time
Role Context
The City General Manager carries end-to-end responsibility for commercial performance within the assigned market, translating company priorities into profitable city-level execution. The role requires clear ownership of revenue, cost effectiveness, growth opportunities, vendor relationships, strategic projects, team performance, and market positioning.
Success depends on balancing long-term strategy with disciplined daily execution. The manager must understand market dynamics, anticipate competitive threats, identify new revenue opportunities, and align Sales, Marketing, Logistics, and other functions behind a shared commercial agenda.
The position also plays an important role in modernizing business operations by promoting practical use of artificial intelligence, automation, data visualization, and performance systems to improve speed, productivity, and decision quality.
Key Responsibilities
* Develop and execute the City\'s commercial strategy in line with topline growth, profitability, and market share objectives.
* Own overall city-level commercial performance and maintain clear accountability for agreed business outcomes.
* Manage revenue-generating initiatives including advertising, discount campaigns, preferred partnership programs, and other commercial levers.
* Monitor business performance against targets and take corrective action when results fall below expectations.
* Lead strategic projects designed to improve profitability, growth, operational efficiency, and customer or vendor outcomes.
* Identify market opportunities that can strengthen talabat\'s competitive position within the City.
* Monitor competitors, pricing activity, market trends, customer behavior, and food-industry developments.
* Develop offensive strategies to capture opportunities and defensive responses to emerging competitive risks.
* Maintain strong visibility of City P&L drivers and understand how commercial decisions affect revenue and profitability.
* Prepare structured City performance reports and management business reviews.
* Translate commercial data into concise insights, risks, opportunities, and recommended actions.
* Use performance systems and dashboards to maintain a consistent view of business health.
* Partner with Sales teams to improve commercial execution, account growth, and vendor performance.
* Work closely with Marketing on customer growth, promotional activity, market positioning, and local priorities.
* Coordinate with Logistics and operational teams to ensure commercial strategies can be delivered effectively.
* Align multiple functions around shared City targets, strategic priorities, and execution timelines.
* Manage relationships with strategic vendors and high-value commercial partners.
* Lead major negotiations covering commercial terms, partnerships, growth opportunities, and performance expectations.
* Conduct regular business reviews with key vendors and establish clear improvement actions.
* Identify opportunities to expand advertising revenues and other monetization streams.
* Assess discount programs and commercial investments to ensure they support sustainable returns.
* Strengthen preferred partnership programs and other initiatives designed to increase vendor commitment and platform value.
* Set clear team goals and establish accountability for delivery against commercial objectives.
* Monitor team performance and address execution barriers before they materially affect results.
* Recruit and develop strong commercial talent according to future business requirements.
* Coach and mentor team members to improve judgment, commercial capability, and leadership effectiveness.
* Create space for team members to take ownership while maintaining high standards of performance.
* Build a collaborative, inclusive, and results-oriented City culture.
* Partner with Public Relations and Communications teams on industry events, stakeholder meetings, and external representation.
* Represent talabat professionally in relevant market forums and external engagements.
* Promote adoption of AI tools that improve planning, analysis, forecasting, and commercial decision-making.
* Identify manual processes that can be streamlined through automation.
* Encourage teams to use AI and automation responsibly to increase productivity and reduce repetitive work.
* Use Salesforce to improve visibility of commercial pipelines, account activity, and performance.
* Leverage Tableau and other analytical tools to communicate trends and support data-driven decisions.
* Maintain strong execution standards while navigating changing priorities, incomplete information, and market uncertainty.
Ideal Profile
Candidates should bring approximately 8-10+ years of experience across Sales, commercial operations, business management, or related functions within food delivery, e-commerce, marketplace, or platform businesses.
A background combining operational commercial leadership with consulting or strategy experience is particularly valuable.
At least 5 years of leadership and team-management experience is required.
Applicants should demonstrate direct responsibility for P&L outcomes, commercial performance systems, strategic planning, and large-scale cross-functional initiatives.
The role requires exceptional analytical and problem-solving capability, with the ability to anticipate commercial risks and opportunities before they become obvious.
Candidates should be confident challenging assumptions, influencing senior stakeholders, and aligning teams around difficult decisions.
Strong resilience and judgment are important because the position operates in an environment where market conditions and priorities can shift quickly.
Practical knowledge of AI tools is expected, together with experience using technology to improve productivity and decision-making.
Strong working knowledge of Salesforce and Tableau is required.
Candidates should be able to communicate business performance through data and turn complex analysis into clear executive narratives.
Advanced written and spoken English is required. Arabic language capability is an advantage.
Strong knowledge of food-industry economics, platform dynamics, restaurant partnerships, and local market competition will support success.
Skills Set
P&L management
Commercial strategy
Business unit management
Revenue growth
Profitability management
City operations
Sales leadership
Commercial operations
Strategic planning
Business performance management
Market analysis
Competitor analysis
Vendor management
Strategic partnerships
Commercial negotiations
Advertising revenue
Discount campaigns
Preferred partnerships
Revenue optimization
Business reviews
Executive reporting
Performance dashboards
Cross-functional leadership
Salesforce
Tableau
AI tools
Artificial intelligence
Workflow automation
Process automation
Data storytelling
Performance analytics
Commercial forecasting
Strategic projects
Operational excellence
Stakeholder management
Team leadership
Talent development
Coaching
Performance management
Market expansion
Food industry knowledge
E-commerce
Platform business models
Why Join Us
This role offers broad commercial ownership within Dubai\'s fast-moving Internet sector, combining P&L responsibility, revenue growth, vendor strategy, market leadership, team development, and cross-functional execution. It provides the scale and visibility required to influence how an entire city performs rather than focusing on one narrow commercial function.
The position is also strongly future-facing, with explicit responsibility for integrating AI, automation, and advanced performance tools into everyday decision-making. For experienced commercial leaders, this creates a compelling pathway toward broader country management, regional commercial leadership, general management, or executive business roles.
About the Company
talabat is a technology-driven local delivery platform and part of Delivery Hero Group. The company connects customers with restaurants, grocery providers, and other local commerce services across multiple markets. Its business model combines marketplace technology, logistics, commercial partnerships, advertising, data, and operational execution to drive growth and improve customer and partner experiences.
Job Type: Full-time
Role Context
The City General Manager carries end-to-end responsibility for commercial performance within the assigned market, translating company priorities into profitable city-level execution. The role requires clear ownership of revenue, cost effectiveness, growth opportunities, vendor relationships, strategic projects, team performance, and market positioning.
Success depends on balancing long-term strategy with disciplined daily execution. The manager must understand market dynamics, anticipate competitive threats, identify new revenue opportunities, and align Sales, Marketing, Logistics, and other functions behind a shared commercial agenda.
The position also plays an important role in modernizing business operations by promoting practical use of artificial intelligence, automation, data visualization, and performance systems to improve speed, productivity, and decision quality.
Key Responsibilities
* Develop and execute the City\'s commercial strategy in line with topline growth, profitability, and market share objectives.
* Own overall city-level commercial performance and maintain clear accountability for agreed business outcomes.
* Manage revenue-generating initiatives including advertising, discount campaigns, preferred partnership programs, and other commercial levers.
* Monitor business performance against targets and take corrective action when results fall below expectations.
* Lead strategic projects designed to improve profitability, growth, operational efficiency, and customer or vendor outcomes.
* Identify market opportunities that can strengthen talabat\'s competitive position within the City.
* Monitor competitors, pricing activity, market trends, customer behavior, and food-industry developments.
* Develop offensive strategies to capture opportunities and defensive responses to emerging competitive risks.
* Maintain strong visibility of City P&L drivers and understand how commercial decisions affect revenue and profitability.
* Prepare structured City performance reports and management business reviews.
* Translate commercial data into concise insights, risks, opportunities, and recommended actions.
* Use performance systems and dashboards to maintain a consistent view of business health.
* Partner with Sales teams to improve commercial execution, account growth, and vendor performance.
* Work closely with Marketing on customer growth, promotional activity, market positioning, and local priorities.
* Coordinate with Logistics and operational teams to ensure commercial strategies can be delivered effectively.
* Align multiple functions around shared City targets, strategic priorities, and execution timelines.
* Manage relationships with strategic vendors and high-value commercial partners.
* Lead major negotiations covering commercial terms, partnerships, growth opportunities, and performance expectations.
* Conduct regular business reviews with key vendors and establish clear improvement actions.
* Identify opportunities to expand advertising revenues and other monetization streams.
* Assess discount programs and commercial investments to ensure they support sustainable returns.
* Strengthen preferred partnership programs and other initiatives designed to increase vendor commitment and platform value.
* Set clear team goals and establish accountability for delivery against commercial objectives.
* Monitor team performance and address execution barriers before they materially affect results.
* Recruit and develop strong commercial talent according to future business requirements.
* Coach and mentor team members to improve judgment, commercial capability, and leadership effectiveness.
* Create space for team members to take ownership while maintaining high standards of performance.
* Build a collaborative, inclusive, and results-oriented City culture.
* Partner with Public Relations and Communications teams on industry events, stakeholder meetings, and external representation.
* Represent talabat professionally in relevant market forums and external engagements.
* Promote adoption of AI tools that improve planning, analysis, forecasting, and commercial decision-making.
* Identify manual processes that can be streamlined through automation.
* Encourage teams to use AI and automation responsibly to increase productivity and reduce repetitive work.
* Use Salesforce to improve visibility of commercial pipelines, account activity, and performance.
* Leverage Tableau and other analytical tools to communicate trends and support data-driven decisions.
* Maintain strong execution standards while navigating changing priorities, incomplete information, and market uncertainty.
Ideal Profile
Candidates should bring approximately 8-10+ years of experience across Sales, commercial operations, business management, or related functions within food delivery, e-commerce, marketplace, or platform businesses.
A background combining operational commercial leadership with consulting or strategy experience is particularly valuable.
At least 5 years of leadership and team-management experience is required.
Applicants should demonstrate direct responsibility for P&L outcomes, commercial performance systems, strategic planning, and large-scale cross-functional initiatives.
The role requires exceptional analytical and problem-solving capability, with the ability to anticipate commercial risks and opportunities before they become obvious.
Candidates should be confident challenging assumptions, influencing senior stakeholders, and aligning teams around difficult decisions.
Strong resilience and judgment are important because the position operates in an environment where market conditions and priorities can shift quickly.
Practical knowledge of AI tools is expected, together with experience using technology to improve productivity and decision-making.
Strong working knowledge of Salesforce and Tableau is required.
Candidates should be able to communicate business performance through data and turn complex analysis into clear executive narratives.
Advanced written and spoken English is required. Arabic language capability is an advantage.
Strong knowledge of food-industry economics, platform dynamics, restaurant partnerships, and local market competition will support success.
Skills Set
P&L management
Commercial strategy
Business unit management
Revenue growth
Profitability management
City operations
Sales leadership
Commercial operations
Strategic planning
Business performance management
Market analysis
Competitor analysis
Vendor management
Strategic partnerships
Commercial negotiations
Advertising revenue
Discount campaigns
Preferred partnerships
Revenue optimization
Business reviews
Executive reporting
Performance dashboards
Cross-functional leadership
Salesforce
Tableau
AI tools
Artificial intelligence
Workflow automation
Process automation
Data storytelling
Performance analytics
Commercial forecasting
Strategic projects
Operational excellence
Stakeholder management
Team leadership
Talent development
Coaching
Performance management
Market expansion
Food industry knowledge
E-commerce
Platform business models
Why Join Us
This role offers broad commercial ownership within Dubai\'s fast-moving Internet sector, combining P&L responsibility, revenue growth, vendor strategy, market leadership, team development, and cross-functional execution. It provides the scale and visibility required to influence how an entire city performs rather than focusing on one narrow commercial function.
The position is also strongly future-facing, with explicit responsibility for integrating AI, automation, and advanced performance tools into everyday decision-making. For experienced commercial leaders, this creates a compelling pathway toward broader country management, regional commercial leadership, general management, or executive business roles.
About the Company
talabat is a technology-driven local delivery platform and part of Delivery Hero Group. The company connects customers with restaurants, grocery providers, and other local commerce services across multiple markets. Its business model combines marketplace technology, logistics, commercial partnerships, advertising, data, and operational execution to drive growth and improve customer and partner experiences.
