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Executive Customer Relations Specialist - Customer Service

Job Overview
Amazon is hiring a dedicated Executive Customer Relations Specialist for its UAE operations in Dubai. This role focuses on resolving highly escalated customer issues, analyzing root causes, and enhancing the overall customer experience. As part of the Customer Service team, you will act as a strategic liaison between Amazon’s customers and internal departments to drive long-term improvements and customer satisfaction.

Job Details
Job Location: Dubai, United Arab Emirates
Industry: Internet
Function: Customer Service
Salary: 10000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Nationals only
Candidate Current Location: Any
Job Type: Full Time

Job Overview
This customer-facing role requires a proactive individual who can resolve executive-level escalations and ensure each interaction meets Amazon’s customer obsession standard. The Executive Customer Relations Specialist will respond to inquiries from top executives, government authorities, and high-priority customers while identifying systemic issues and driving internal improvements. This is a high-impact role with visibility across multiple departments.

Key Responsibilities

* Handle escalated customer inquiries and complaints from corporate executives and government authorities
* Act as a trusted advisor to Customer Service teams on handling complex cases
* Investigate root causes of customer dissatisfaction and communicate findings to senior stakeholders
* Submit Voice of the Customer proposals, contact coaching forms, and updates to enhance team awareness
* Lead or participate in continuous improvement (Kaizen) initiatives
* Collaborate with internal teams to resolve systemic service and product issues
* Represent Customer Service in cross-functional communications and escalations
* Document findings, track trends, and propose solutions to reduce recurrence of issues

Job Requirements

* UAE National with family book
* Exceptional verbal and written English communication skills
* 1+ years of customer service experience, preferably in escalations or executive relations
* Ability to resolve conflicts and make decisions independently
* Flexible with work schedules based on customer demand
* Analytical mindset with strong judgment and discretion
* Skilled in Microsoft Outlook, Word, and Excel

Preferred Qualifications

* Bilingual in Arabic and English
* Experience in handling high-pressure customer-facing roles
* Strong organizational, self-learning, and multitasking capabilities

What We Offer

* A strategic and high-visibility role in Amazon’s Customer Service division
* Exposure to senior-level communications and root cause analysis projects
* Growth opportunities within one of the world’s most customer-obsessed companies
* A collaborative and inclusive work environment committed to continuous improvement

About the Company
Q-Express Documents Transport, a subsidiary of Amazon in the Middle East, powers last-mile delivery and customer service operations in the UAE. As part of the Amazon global network, Q-Express plays a key role in delivering seamless customer experiences and driving service excellence across the region.

Job Title Executive Customer Relations Specialist - Customer Service Job Description Executive Customer Relations Specialist - Customer Service Job Overview Amazon is hiring a dedicated Executive Customer Relations Specialist for its UAE operations in Dubai. This role focuses on resolving highly escalated customer issues, analyzing root causes, and enhancing the overall customer experience. As part of the Customer Service team, you will act as a strategic liaison between Amazon’s customers and internal departments to drive long-term improvements and customer satisfaction. Job Details Job Location: Dubai, United Arab Emirates Industry: Internet Function: Customer Service Salary: 10000-13000 monthly (Market estimated) Gender: Any Candidate Nationality: UAE Nationals only Candidate Current Location: Any Job Type: Full Time Job Overview This customer-facing role requires a proactive individual who can resolve executive-level escalations and ensure each interaction meets Amazon’s customer obsession standard. The Executive Customer Relations Specialist will respond to inquiries from top executives, government authorities, and high-priority customers while identifying systemic issues and driving internal improvements. This is a high-impact role with visibility across multiple departments. Key Responsibilities * Handle escalated customer inquiries and complaints from corporate executives and government authorities * Act as a trusted advisor to Customer Service teams on handling complex cases * Investigate root causes of customer dissatisfaction and communicate findings to senior stakeholders * Submit Voice of the Customer proposals, contact coaching forms, and updates to enhance team awareness * Lead or participate in continuous improvement (Kaizen) initiatives * Collaborate with internal teams to resolve systemic service and product issues * Represent Customer Service in cross-functional communications and escalations * Document findings, track trends, and propose solutions to reduce recurrence of issues Job Requirements * UAE National with family book * Exceptional verbal and written English communication skills * 1+ years of customer service experience, preferably in escalations or executive relations * Ability to resolve conflicts and make decisions independently * Flexible with work schedules based on customer demand * Analytical mindset with strong judgment and discretion * Skilled in Microsoft Outlook, Word, and Excel Preferred Qualifications * Bilingual in Arabic and English * Experience in handling high-pressure customer-facing roles * Strong organizational, self-learning, and multitasking capabilities What We Offer * A strategic and high-visibility role in Amazon’s Customer Service division * Exposure to senior-level communications and root cause analysis projects * Growth opportunities within one of the world’s most customer-obsessed companies * A collaborative and inclusive work environment committed to continuous improvement About the Company Q-Express Documents Transport, a subsidiary of Amazon in the Middle East, powers last-mile delivery and customer service operations in the UAE. As part of the Amazon global network, Q-Express plays a key role in delivering seamless customer experiences and driving service excellence across the region. Post Details

Job Start Date Salary from 10000.00 Salary to 13000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Internet Job Function Job Functions -> Customer Servic Employers Details Company Amazon UAE Contact Person HR Manager Designation HRM Telephone 800 035 702 555 Email cs-replyamazon.ae