Manager - Partner Product and Digital Automation
Posted date [2026-07-31]
(ID: 48883)
 |
Talabat is the MENA region’s leading on-demand delivery platform, headquartered in Dubai and operating across eight markets. We leverage a tech-driven flywheel model to connect millions of users with food, groceries, and essential services. By bridging the gap between people and local businesses, we continue to scale our ecosystem and simplify everyday life through innovation. |
Job Description and Requirements
Manager - Partner Product and Digital AutomationJob Snapshot
Role: Manager - Partner Product and Digital Automation
Location: Dubai, United Arab Emirates
Industry: Internet
Function: Product Management
Experience: Minimum 7 years
Job Type: Full-time
Position Overview
The Manager - Partner Product and Digital Automation role in Dubai, United Arab Emirates is a product-leadership opportunity within the Internet industry. talabat is hiring an experienced manager to own partner-facing products, increase digital self-service and automate operational processes for Food and Local Shop partners across the Middle East and North Africa.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Internet
Function: Product Management
Salary: 25000-35000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
Manual partner support can limit scale and consume valuable Account Manager capacity. This role will connect product development with
operational efficiency by improving the Partner Portal and digitizing common service journeys. As the single owner of this agenda, the manager will guide solutions from problem discovery through rollout, adoption and measurable business impact.
Key Responsibilities
The position will lead the regional strategy for a low-friction, self-service partner experience.
* Own the development, enhancement and review of partner-facing products.
* Establish the digital automation roadmap for Food and Local Shop partners.
* Increase the proportion of partner needs completed through self-service.
* Work with the central Product team to improve existing capabilities.
* Identify manual contacts that consume Account Manager time.
* Automate operational processes involving order cancellations.
* Improve digital handling of refunds, claims and partner disputes.
* Reduce unnecessary one-to-one support through scalable product solutions.
* Lead optimization of the Partner Portal experience.
* Ensure the portal remains intuitive and useful for daily business management.
* Enable partners to manage performance and growth with greater independence.
* Coordinate the regional rollout of new products and portal features.
* Promote adoption across markets in the Middle East and North Africa.
* Track whether released features improve operational efficiency.
* Own the Self-Service Ratio as a primary product-performance measure.
* Define supporting indicators for partner experience and product usage.
* Monitor performance across countries and partner segments.
* Build regular reports containing actionable product insights.
* Use behavioural and operational data to identify scalable opportunities.
* Translate evidence into a prioritized product roadmap.
* Act as a product-automation thought leader within Partner Growth.
* Communicate program progress, outcomes and risks to senior leadership.
* Build and coach a high-performing product or program team.
* Set ambitious standards and provide continuous performance feedback.
* Manage team budgets, staffing and other available resources.
* Coordinate roadmap discussions with regional Sales teams.
* Align global stakeholders with talabat Product and Operations functions.
* Maintain structured documentation throughout solution delivery.
* Promote ownership, curiosity, urgency and constructive collaboration.
* Use lessons from setbacks and diverse perspectives to improve decisions.
Ideal Profile
Candidates must possess at least seven years of program or project-management experience. Previous work in e-commerce, food technology or consulting is strongly preferred.
Applicants should have owned program strategy, end-to-end implementation and senior-leadership reporting. A deep understanding of product methods, structured documentation and on-time delivery is essential.
Proficiency in Tableau, Data Studio and Looker is required for dashboard creation and performance visualization. Experience working with CRM information, including Salesforce data, is also mandatory.
Skills Set
Partner product strategy
Digital process automation
Self-service optimization
Partner Portal management
Product roadmap development
Feature rollout
Feature adoption
Product performance tracking
North Star metrics
Self-Service Ratio analysis
Operational process redesign
Account Manager efficiency
Food partner technology
Local Shop partner technology
Program management
End-to-end product delivery
Product documentation
Dashboard development
Tableau
Data Studio
Looker
Salesforce
CRM data analysis
Resource management
Team coaching
Why Join Us
This role offers ownership of a regional product agenda with clear operational and commercial value. It provides the opportunity to simplify how thousands of partners work, reduce manual effort and lead scalable digital transformation across talabat\'s diverse marketplace.
About the Company
talabat is a leading online delivery platform and part of Delivery Hero, a global local-delivery group. The company uses technology, logistics and regional partnerships to connect customers across the Middle East and North Africa with restaurants, grocery stores and other local businesses.
Key Responsibilities
The position will lead the regional strategy for a low-friction, self-service partner experience.
* Own the development, enhancement and review of partner-facing products.
* Establish the digital automation roadmap for Food and Local Shop partners.
* Increase the proportion of partner needs completed through self-service.
* Work with the central Product team to improve existing capabilities.
* Identify manual contacts that consume Account Manager time.
* Automate operational processes involving order cancellations.
* Improve digital handling of refunds, claims and partner disputes.
* Reduce unnecessary one-to-one support through scalable product solutions.
* Lead optimization of the Partner Portal experience.
* Ensure the portal remains intuitive and useful for daily business management.
* Enable partners to manage performance and growth with greater independence.
* Coordinate the regional rollout of new products and portal features.
* Promote adoption across markets in the Middle East and North Africa.
* Track whether released features improve operational efficiency.
* Own the Self-Service Ratio as a primary product-performance measure.
* Define supporting indicators for partner experience and product usage.
* Monitor performance across countries and partner segments.
* Build regular reports containing actionable product insights.
* Use behavioural and operational data to identify scalable opportunities.
* Translate evidence into a prioritized product roadmap.
* Act as a product-automation thought leader within Partner Growth.
* Communicate program progress, outcomes and risks to senior leadership.
* Build and coach a high-performing product or program team.
* Set ambitious standards and provide continuous performance feedback.
* Manage team budgets, staffing and other available resources.
* Coordinate roadmap discussions with regional Sales teams.
* Align global stakeholders with talabat Product and Operations functions.
* Maintain structured documentation throughout solution delivery.
* Promote ownership, curiosity, urgency and constructive collaboration.
* Use lessons from setbacks and diverse perspectives to improve decisions.
Ideal Profile
Candidates must possess at least seven years of program or project-management experience. Previous work in e-commerce, food technology or consulting is strongly preferred.
Applicants should have owned program strategy, end-to-end implementation and senior-leadership reporting. A deep understanding of product methods, structured documentation and on-time delivery is essential.
Proficiency in Tableau, Data Studio and Looker is required for dashboard creation and performance visualization. Experience working with CRM information, including Salesforce data, is also mandatory.
Skills Set
Partner product strategy
Digital process automation
Self-service optimization
Partner Portal management
Product roadmap development
Feature rollout
Feature adoption
Product performance tracking
North Star metrics
Self-Service Ratio analysis
Operational process redesign
Account Manager efficiency
Food partner technology
Local Shop partner technology
Program management
End-to-end product delivery
Product documentation
Dashboard development
Tableau
Data Studio
Looker
Salesforce
CRM data analysis
Resource management
Team coaching
Why Join Us
This role offers ownership of a regional product agenda with clear operational and commercial value. It provides the opportunity to simplify how thousands of partners work, reduce manual effort and lead scalable digital transformation across talabat\'s diverse marketplace.
About the Company
talabat is a leading online delivery platform and part of Delivery Hero, a global local-delivery group. The company uses technology, logistics and regional partnerships to connect customers across the Middle East and North Africa with restaurants, grocery stores and other local businesses.
