Operations Project Manager - Local Shops
Posted date [2026-05-25]
(ID: 45650)
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Talabat is the MENA region’s leading on-demand delivery platform, headquartered in Dubai and operating across eight markets. We leverage a tech-driven flywheel model to connect millions of users with food, groceries, and essential services. By bridging the gap between people and local businesses, we continue to scale our ecosystem and simplify everyday life through innovation. |
Job Description and Requirements
Operations Project Manager - Local ShopsJob Snapshot
Role: Operations Project Manager - Local Shops
Location: Dubai, United Arab Emirates
Industry: Internet
Function: Project Management
Experience: Minimum 5 years
Job Type: Full-time
Position Overview
Operations Project Manager - Local Shops in Dubai, United Arab Emirates is an Internet industry opportunity focused on leading operational projects, improving local shop performance, and driving cross-functional initiatives across e-commerce, logistics, product, customer experience, and market operations. This role is suitable for an experienced operations and project management professional who can use data, process design, stakeholder collaboration, and structured execution to improve order experience and operational KPIs.
The position plays a key role in identifying high-impact business problems, prioritizing operational improvements, validating opportunities through experiments, and supporting scalable rollouts across mature and developing markets.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Internet
Function: Project Management
Salary: 18000-30000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Operations Project Manager will own operational projects for the Local Shops vertical, ensuring that the most important opportunities are properly scoped, prioritized, planned, and delivered across global, regional, and local teams. The role focuses on improving operational health, building stronger processes, enabling better reporting, and ensuring that project outcomes are measurable and commercially relevant.
This position requires a strong mix of operational understanding, project leadership, data analysis, process improvement, and senior stakeholder communication. The successful candidate will help shape operational roadmaps across vendor fulfilment, inventory management, product, logistics, and customer experience.
Key Responsibilities
Drive operational health across the Local Shops vertical to support a smooth, reliable, and customer-focused order experience.
Own operational projects from scope to delivery, including cadence, cost tracking, expected impact, cross-functional support, and change management.
Ensure accurate data, reporting, dashboards, and measurement frameworks are in place to evaluate operational impact consistently.
Work closely with logistics, product, customer experience, commercial, and operations teams to improve the local shop value proposition.
Identify, prioritize, and structure business problems across mature and developing markets to support better efficiency, automation, and service quality.
Create clear proposals that define business issues, root causes, expected benefits, required resources, and implementation plans.
Lead experiments and pilots to validate operational opportunities before scaling larger project investments.
Support product rollouts as a project management partner, working with product teams on experimentation, go-to-market planning, launch readiness, and operational procedures.
Partner with Operations Managers to ensure processes, workflows, and standard operating procedures are prepared before new initiatives go live.
Work with Heads of Markets to scope quarterly business problems, size improvement opportunities, and prioritize initiatives based on impact.
Build strong relationships with regional and central teams to influence roadmaps across vendor fulfilment, inventory management, product, and logistics.
Plan and run workshops to understand operational challenges, brainstorm solutions, align stakeholders, and convert ideas into an actionable roadmap.
Analyze different data sources to identify trends, performance gaps, process failures, and improvement opportunities.
Present complex operational problems in a simple, structured, and data-supported way for senior stakeholders.
Communicate problem statements, root causes, business impact, proposed solutions, and resolution plans clearly to drive alignment and action.
Ideal Profile
The ideal candidate should have at least 5 years of experience in e-commerce, food technology, marketplace operations, delivery platforms, Q-commerce, retail operations, or a related digital business environment.
The role requires strong experience working with multiple cross-functional stakeholders across logistics, product, customer experience, operations, regional teams, and market leadership.
The candidate should be confident working with data, data structures, reporting tools, dashboards, and operational performance metrics.
Strong process knowledge is essential, including the ability to create procedures, frameworks, workflows, business reviews, and implementation plans.
The successful candidate should have strong analytical skills and the ability to navigate different data sources to identify operational problems and improvement opportunities.
This role suits someone who is highly collaborative, objective-focused, structured, and able to influence teams by clearly demonstrating business value.
The candidate should be comfortable leading workshops, prioritizing initiatives, managing change, and presenting data-backed recommendations to senior stakeholders.
Skills Set
Project Management
Operations Management
E-Commerce Operations
Local Shops Operations
Q-Commerce Operations
Process Improvement
Operational KPIs
Data Analysis
Data Reporting
Dashboard Review
Cross-Functional Collaboration
Stakeholder Management
Change Management
Product Rollout Support
Go-To-Market Planning
Experiment Management
Workshop Facilitation
Roadmap Planning
Inventory Management
Vendor Fulfilment
Logistics Coordination
Customer Experience Improvement
Automation Opportunities
Root Cause Analysis
Business Impact Assessment
Senior Stakeholder Communication
Why Join Us
This role offers the chance to influence operational performance across a growing local shop and Q-commerce ecosystem in Dubai, United Arab Emirates. It gives professionals exposure to regional operations, marketplace improvement projects, product rollouts, logistics coordination, and customer experience initiatives within a fast-moving digital commerce environment.
As customer expectations continue to rise across online delivery, convenience retail, and local shop platforms, operations project leaders who can connect data, process quality, technology, and execution discipline are increasingly valuable. This position is well suited for candidates who want to shape scalable operational improvements and lead high-impact initiatives across multiple markets.
About the Company
talabat is part of Delivery Hero Group and operates as a leading food delivery, grocery, Q-commerce, and local marketplace platform across the region. The company supports customers, restaurants, retailers, local shops, and riders through technology-led delivery services focused on speed, convenience, reliability, and continuous operational improvement.
