Ops and CX Performance Coordinator - Analytics
Posted date [2026-08-24]
(ID: 50118)
 |
Talabat is the MENA region’s leading on-demand delivery platform, headquartered in Dubai and operating across eight markets. We leverage a tech-driven flywheel model to connect millions of users with food, groceries, and essential services. By bridging the gap between people and local businesses, we continue to scale our ecosystem and simplify everyday life through innovation. |
Job Description and Requirements
Ops and CX Performance Coordinator - AnalyticsJob Snapshot
Role: Ops and CX Performance Coordinator - Analytics
Location: Dubai, United Arab Emirates
Industry: Internet
Function: Business Analysis-Research
Experience: 1-2 years
Job Type: Full-time
Position Overview
Ops and CX Performance Coordinator - Analytics in Dubai, United Arab Emirates is an Internet industry opportunity with talabat focused on operations performance, customer experience analytics, KPI monitoring, and continuous improvement. The role supports data-driven decision-making across UAE Operations and CX by tracking performance indicators, identifying gaps, preparing actionable insights, and coordinating improvement initiatives between local and regional teams.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Internet
Function: Business Analysis-Research
Salary: 8000-12000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The position connects operational data with practical performance improvement. By developing consistent monitoring
and reporting processes, the coordinator helps Operations and Customer Experience teams understand where performance is strong, where service gaps are emerging, and which areas require further investigation or corrective action.
The role combines analytical work with cross-functional coordination. Success depends on turning performance information into clear insights while keeping local and regional stakeholders aligned on projects, priorities, risks, and improvement actions.
Key Responsibilities
* Monitor UAE Operations and Customer Experience performance metrics and maintain clear visibility of key trends.
* Support the development of repeatable processes for performance tracking, analysis, and reporting.
* Review operational and CX data to identify emerging issues, performance gaps, and areas requiring attention.
* Prepare preliminary analyses that help teams make informed operational decisions.
* Highlight significant deviations in performance and raise appropriate flags when intervention is required.
* Assist with investigating the factors behind changes in operational efficiency and customer experience.
* Translate data findings into concise observations that can be understood by operational stakeholders.
* Work with team members to track agreed KPIs and follow the progress of performance improvement actions.
* Assist in implementing improvement plans designed to strengthen operational efficiency and service outcomes.
* Coordinate projects and initiatives involving UAE teams and regional stakeholders.
* Maintain visibility of project actions, dependencies, deadlines, and outstanding deliverables.
* Follow up with relevant stakeholders to keep cross-functional initiatives moving according to agreed priorities.
* Organize meetings related to operational performance, projects, and improvement programmes.
* Prepare structured meeting agendas and ensure relevant information is available before discussions.
* Document meeting minutes, decisions, responsibilities, and follow-up actions accurately.
* Use Google Sheets to organise, review, and present operational and customer experience information.
* Prepare supporting documents and presentations using Google Docs and Google Slides.
* Use Google Forms and other Google Workspace tools where appropriate for structured information gathering.
* Communicate findings and performance observations clearly in written and verbal formats.
* Build productive working relationships with stakeholders from different functions and levels of the organisation.
* Work independently on routine monitoring and coordination while recognising situations requiring collaboration, delegation, or escalation.
* Contribute to a continuous-improvement culture by helping teams use performance data to identify practical opportunities for better execution.
Ideal Profile
Candidates should hold a Bachelor\'s Degree in a relevant discipline and bring approximately 1-2 years of professional experience.
Previous exposure to the food delivery, grocery technology, quick-commerce, or related digital platform industry is highly preferred and would provide useful familiarity with fast-moving operational and customer experience metrics.
The position requires strong analytical ability and an interest in understanding why performance changes rather than simply reporting numbers.
Practical proficiency with Google Workspace is important, particularly Google Sheets, Google Docs, Google Slides, and Google Forms.
Candidates should communicate confidently in English and be able to structure findings, observations, and ideas in a clear manner for different audiences.
Experience coordinating with multiple stakeholders is valuable. The successful candidate should be comfortable following up on actions, managing competing priorities, and working across local and regional teams.
The role suits someone capable of working independently on daily responsibilities while exercising sound judgement about when an issue needs broader collaboration or escalation.
Skills Set
Google Sheets
Google Docs
Google Slides
Google Forms
Google Workspace
Operations analytics
Customer experience analytics
KPI monitoring
Performance reporting
Performance analysis
Data analysis
Operational metrics
CX metrics
Performance gap analysis
Continuous improvement
Performance improvement plans
Data-driven decision making
Project coordination
Cross-functional coordination
Stakeholder management
Meeting coordination
Agenda preparation
Meeting minutes
Action tracking
Performance dashboards
Operational reporting
Business analysis
Issue escalation
Why Join Us
Digital delivery platforms operate in a highly measurable environment where customer experience, fulfilment performance, operational efficiency, and service quality can change quickly. This role provides hands-on exposure to the data and operating decisions behind those outcomes, creating a strong foundation for progression into operations analytics, business performance, CX strategy, programme management, or operational excellence.
Working across UAE and regional teams also provides broader exposure than a purely administrative coordinator position, allowing the successful candidate to build experience in analytics, stakeholder management, project execution, and continuous improvement within a large-scale digital delivery business.
About the Company
talabat is a technology-driven local delivery platform and part of Delivery Hero Group. The business connects customers with restaurants, grocery providers, and other local commerce services through digital ordering and delivery operations. Its UAE teams operate in a fast-moving environment where technology, customer experience, operational performance, and data-led improvement are central to everyday execution.
The role combines analytical work with cross-functional coordination. Success depends on turning performance information into clear insights while keeping local and regional stakeholders aligned on projects, priorities, risks, and improvement actions.
Key Responsibilities
* Monitor UAE Operations and Customer Experience performance metrics and maintain clear visibility of key trends.
* Support the development of repeatable processes for performance tracking, analysis, and reporting.
* Review operational and CX data to identify emerging issues, performance gaps, and areas requiring attention.
* Prepare preliminary analyses that help teams make informed operational decisions.
* Highlight significant deviations in performance and raise appropriate flags when intervention is required.
* Assist with investigating the factors behind changes in operational efficiency and customer experience.
* Translate data findings into concise observations that can be understood by operational stakeholders.
* Work with team members to track agreed KPIs and follow the progress of performance improvement actions.
* Assist in implementing improvement plans designed to strengthen operational efficiency and service outcomes.
* Coordinate projects and initiatives involving UAE teams and regional stakeholders.
* Maintain visibility of project actions, dependencies, deadlines, and outstanding deliverables.
* Follow up with relevant stakeholders to keep cross-functional initiatives moving according to agreed priorities.
* Organize meetings related to operational performance, projects, and improvement programmes.
* Prepare structured meeting agendas and ensure relevant information is available before discussions.
* Document meeting minutes, decisions, responsibilities, and follow-up actions accurately.
* Use Google Sheets to organise, review, and present operational and customer experience information.
* Prepare supporting documents and presentations using Google Docs and Google Slides.
* Use Google Forms and other Google Workspace tools where appropriate for structured information gathering.
* Communicate findings and performance observations clearly in written and verbal formats.
* Build productive working relationships with stakeholders from different functions and levels of the organisation.
* Work independently on routine monitoring and coordination while recognising situations requiring collaboration, delegation, or escalation.
* Contribute to a continuous-improvement culture by helping teams use performance data to identify practical opportunities for better execution.
Ideal Profile
Candidates should hold a Bachelor\'s Degree in a relevant discipline and bring approximately 1-2 years of professional experience.
Previous exposure to the food delivery, grocery technology, quick-commerce, or related digital platform industry is highly preferred and would provide useful familiarity with fast-moving operational and customer experience metrics.
The position requires strong analytical ability and an interest in understanding why performance changes rather than simply reporting numbers.
Practical proficiency with Google Workspace is important, particularly Google Sheets, Google Docs, Google Slides, and Google Forms.
Candidates should communicate confidently in English and be able to structure findings, observations, and ideas in a clear manner for different audiences.
Experience coordinating with multiple stakeholders is valuable. The successful candidate should be comfortable following up on actions, managing competing priorities, and working across local and regional teams.
The role suits someone capable of working independently on daily responsibilities while exercising sound judgement about when an issue needs broader collaboration or escalation.
Skills Set
Google Sheets
Google Docs
Google Slides
Google Forms
Google Workspace
Operations analytics
Customer experience analytics
KPI monitoring
Performance reporting
Performance analysis
Data analysis
Operational metrics
CX metrics
Performance gap analysis
Continuous improvement
Performance improvement plans
Data-driven decision making
Project coordination
Cross-functional coordination
Stakeholder management
Meeting coordination
Agenda preparation
Meeting minutes
Action tracking
Performance dashboards
Operational reporting
Business analysis
Issue escalation
Why Join Us
Digital delivery platforms operate in a highly measurable environment where customer experience, fulfilment performance, operational efficiency, and service quality can change quickly. This role provides hands-on exposure to the data and operating decisions behind those outcomes, creating a strong foundation for progression into operations analytics, business performance, CX strategy, programme management, or operational excellence.
Working across UAE and regional teams also provides broader exposure than a purely administrative coordinator position, allowing the successful candidate to build experience in analytics, stakeholder management, project execution, and continuous improvement within a large-scale digital delivery business.
About the Company
talabat is a technology-driven local delivery platform and part of Delivery Hero Group. The business connects customers with restaurants, grocery providers, and other local commerce services through digital ordering and delivery operations. Its UAE teams operate in a fast-moving environment where technology, customer experience, operational performance, and data-led improvement are central to everyday execution.
