Principal Employee Relations – Customer Service
Posted date [2026-04-03]
(ID: 43388)
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Principal Employee Relations – Customer Service
Job Snapshot
* Role: Principal Employee Relations
* Location: Dubai, UAE
* Industry: Internet / E-commerce
* Function: Human Resources
* Experience: 10+ years
* Job Type: Full-time
Position Overview
Principal Employee Relations Dubai UAE hiring role focused on leading regional ER strategy across APAC and MENA. This position plays a critical role in shaping employee engagement, mitigating workplace risks, and strengthening leadership capabilities across customer service operations in a fast-paced global environment.
Job Details
Country: UAE
City: Dubai
Industry: Internet / E-commerce
Function: Human Resources
Salary: 35000–55000
(Estimated salary range based on senior HR roles in Dubai; confirm with employer.)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Content Deep Clean Layer Applied
Role Context
This leadership role is responsible for designing and executing employee relations strategies across multiple countries. It focuses on building positive workplace environments, supporting leadership teams, and ensuring alignment between HR practices and operational goals.
Key Responsibilities
* Design and implement Employee Relations strategy across APAC and MENA regions
* Partner with operations and HR leadership to align ER initiatives with business objectives
* Analyze employee feedback and organizational data to identify risks and improvement areas
* Develop and deliver training programs to enhance leadership and employee engagement
* Lead crisis management and resolve complex employee relations issues
* Support and guide in-country ER teams on local and regional strategies
* Create and sustain programs that promote a positive and compliant workplace culture
* Identify hidden risks within virtual and on-site workforce environments and implement mitigation plans
Ideal Profile
* 10+ years of experience in employee relations, labor relations, or employment law
* Strong leadership and team management experience
* Ability to influence senior stakeholders across multiple regions
* Experience working in fast-paced, global, or matrix organizations
* Strong analytical skills with the ability to interpret workforce data
* Excellent communication skills for engaging diverse stakeholders
Skills Set
* Employee and labor relations strategy
* Leadership and stakeholder management
* Conflict resolution and crisis handling
* Organizational risk analysis
* Training and development
* Cross-regional collaboration
Why Join Us
* Strategic leadership role with regional impact across APAC and MENA
* Opportunity to shape workplace culture in a global organization
* Exposure to complex HR challenges and large-scale operations
* Work alongside experienced HR, legal, and operational leaders
About the Company
Amazon is a global technology and e-commerce leader focused on delivering world-class customer experiences through innovation, operational excellence, and a strong commitment to employee engagement across its international workforce.
