Program Manager - Alternate Fulfillment
Posted date [2026-07-22]
(ID: 48525)
 |
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Job Description and Requirements
Program Manager - Alternate FulfillmentJob Snapshot
Role: Program Manager - Alternate Fulfillment
Location: Dubai, United Arab Emirates
Industry: Internet
Function: Program Management
Experience: 3+ years of program or project management experience
Job Type: Full-time
Position Overview
Program Manager - Alternate Fulfillment in Dubai, United Arab Emirates is an Internet industry opportunity leading the regional growth of Seller Flex, Vendor Flex, and Direct Fulfillment programs across Africa, the Middle East, and Türkiye. The role will design scalable solutions, improve operational performance, and expand fulfillment channels that allow Amazon to ship customer orders directly from seller and vendor warehouses.
The successful candidate will use data, research, and strategic planning to solve complex operational challenges. Working with senior leaders and cross-functional teams, the program manager will take initiatives from initial concept through implementation, measurement, and continuous improvement.
Job Details
Country: United Arab Emirates
City: Dubai
Industry:
Internet
Function: Program Management
Salary: 26000-38000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Program Manager - Alternate Fulfillment will support Amazon\'s Unified Alternate Fulfillment network across the AMET region. These programs enable Amazon to expand customer selection by fulfilling eligible orders directly from seller or vendor facilities while maintaining the customer experience standards expected from Amazon fulfillment centers.
The role will evaluate regional business needs, define program requirements, and establish implementation plans for new and existing fulfillment channels. Success will require strong stakeholder coordination, advanced data analysis, and the ability to build mechanisms that improve service quality, operational consistency, and network scale.
Key Responsibilities
* Manage regional programs supporting Seller Flex, Vendor Flex, and Direct Fulfillment channels.
* Develop strategies that expand alternate fulfillment coverage across Africa, the Middle East, and Türkiye.
* Translate long-term business objectives into clear programs, workstreams, milestones, and performance measures.
* Research operational challenges and use data to develop innovative and scalable solutions.
* Analyze business operations from a regional perspective and identify opportunities that benefit multiple teams and countries.
* Define program requirements based on customer needs, seller capabilities, vendor operations, and business priorities.
* Lead improvement initiatives from initial assessment through planning, execution, launch, and performance evaluation.
* Partner with senior leadership to establish priorities and secure alignment for strategic programs.
* Prepare structured recommendations that explain program value, operational impact, resource needs, risks, and expected outcomes.
* Coordinate with technical and non-technical teams to deliver program requirements.
* Work with operations, product, technology, supply chain, commercial, finance, and seller-facing stakeholders.
* Build detailed project plans covering scope, schedules, dependencies, accountable owners, and implementation risks.
* Monitor progress and address delays, resource constraints, or execution barriers before they affect launch commitments.
* Use advanced Microsoft Excel and SQL to analyze operational and program data.
* Build reporting mechanisms that track network growth, fulfillment performance, customer experience, and stakeholder commitments.
* Use Pivot Tables, VLookUps, and other analytical techniques to identify patterns and improvement opportunities.
* Define metrics that measure program adoption, operational quality, service performance, and business impact.
* Investigate recurring performance gaps and determine their underlying causes.
* Implement process improvements based on data, operational feedback, and structured root-cause analysis.
* Improve operational performance across alternate fulfillment programs in partnership with regional stakeholders.
* Standardize processes where consistency supports scale while adapting implementation to individual market requirements.
* Develop mechanisms that preserve Amazon Prime customer experience standards for orders shipped from seller and vendor warehouses.
* Communicate program results, risks, progress, and recommendations to senior leadership.
* Maintain clear project documentation, program trackers, decision records, and performance reports.
* Contribute to broader organizational initiatives, including operational inclusion and workforce improvement programs where relevant.
Ideal Profile
* Bachelor\'s degree in business administration, supply chain, engineering, operations, technology, or a related discipline.
* At least 3 years of program management or project management experience.
* Minimum 3 years of experience working cross-functionally with technical and non-technical teams.
* At least 3 years of experience defining and implementing process improvements using data and performance metrics.
* Experience defining program requirements and using analysis to determine operational improvements.
* Advanced Microsoft Excel knowledge, including Pivot Tables and VLookUps.
* Practical SQL skills for extracting, combining, and analyzing operational data.
* Strong project-planning capability with experience managing schedules, dependencies, and multiple stakeholders.
* Ability to develop scalable mechanisms for complex regional programs.
* Strong analytical judgment with the ability to interpret data and recommend practical actions.
* Experience working in an environment with changing priorities and incomplete information.
* Strong written communication skills for preparing business documents, proposals, and leadership updates.
* Ability to communicate effectively with stakeholders across different countries and levels of seniority.
* Experience delivering programs from initial concept through implementation and performance review is preferred.
* At least 3 years of experience driving end-to-end delivery and reporting results to senior leadership is advantageous.
* Experience leading process-improvement initiatives is preferred.
* Previous exposure to e-commerce, fulfillment, seller operations, vendor operations, supply chain, or logistics is beneficial.
Skills Set
* Program management
* Unified Alternate Fulfillment
* Seller Flex
* Vendor Flex
* Direct Fulfillment
* Regional program management
* Fulfillment operations
* Seller warehouse fulfillment
* Vendor warehouse fulfillment
* Program strategy
* Process improvement
* Operational performance
* Program requirements
* Project planning
* End-to-end delivery
* Stakeholder management
* Cross-functional leadership
* Data analysis
* Performance metrics
* Root-cause analysis
* Microsoft Excel
* Pivot Tables
* VLookUps
* SQL
* Program reporting
* Schedule management
* Operational standardization
* Customer experience
* Prime fulfillment standards
* Senior leadership communication
* Continuous improvement
Why Join Us
This role offers the opportunity to shape fulfillment programs that expand the selection available to Amazon customers across a large and diverse region. The program manager will work on initiatives that connect seller and vendor inventory directly with customers while maintaining dependable delivery and service standards.
The position provides broad exposure to e-commerce operations, regional expansion, supply chain design, technology, analytics, and senior-level decision-making. It is well suited to an experienced program professional seeking meaningful ownership and the ability to build scalable solutions across multiple markets.
About the Company
Amazon is a global technology, e-commerce, and logistics company serving customers through digital marketplaces, fulfillment centers, transportation networks, and specialized delivery programs. Its Unified Alternate Fulfillment channels enable eligible sellers and vendors to fulfill customer orders directly from their facilities while using Amazon systems and service standards to support selection, speed, and customer experience.
Function: Program Management
Salary: 26000-38000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Program Manager - Alternate Fulfillment will support Amazon\'s Unified Alternate Fulfillment network across the AMET region. These programs enable Amazon to expand customer selection by fulfilling eligible orders directly from seller or vendor facilities while maintaining the customer experience standards expected from Amazon fulfillment centers.
The role will evaluate regional business needs, define program requirements, and establish implementation plans for new and existing fulfillment channels. Success will require strong stakeholder coordination, advanced data analysis, and the ability to build mechanisms that improve service quality, operational consistency, and network scale.
Key Responsibilities
* Manage regional programs supporting Seller Flex, Vendor Flex, and Direct Fulfillment channels.
* Develop strategies that expand alternate fulfillment coverage across Africa, the Middle East, and Türkiye.
* Translate long-term business objectives into clear programs, workstreams, milestones, and performance measures.
* Research operational challenges and use data to develop innovative and scalable solutions.
* Analyze business operations from a regional perspective and identify opportunities that benefit multiple teams and countries.
* Define program requirements based on customer needs, seller capabilities, vendor operations, and business priorities.
* Lead improvement initiatives from initial assessment through planning, execution, launch, and performance evaluation.
* Partner with senior leadership to establish priorities and secure alignment for strategic programs.
* Prepare structured recommendations that explain program value, operational impact, resource needs, risks, and expected outcomes.
* Coordinate with technical and non-technical teams to deliver program requirements.
* Work with operations, product, technology, supply chain, commercial, finance, and seller-facing stakeholders.
* Build detailed project plans covering scope, schedules, dependencies, accountable owners, and implementation risks.
* Monitor progress and address delays, resource constraints, or execution barriers before they affect launch commitments.
* Use advanced Microsoft Excel and SQL to analyze operational and program data.
* Build reporting mechanisms that track network growth, fulfillment performance, customer experience, and stakeholder commitments.
* Use Pivot Tables, VLookUps, and other analytical techniques to identify patterns and improvement opportunities.
* Define metrics that measure program adoption, operational quality, service performance, and business impact.
* Investigate recurring performance gaps and determine their underlying causes.
* Implement process improvements based on data, operational feedback, and structured root-cause analysis.
* Improve operational performance across alternate fulfillment programs in partnership with regional stakeholders.
* Standardize processes where consistency supports scale while adapting implementation to individual market requirements.
* Develop mechanisms that preserve Amazon Prime customer experience standards for orders shipped from seller and vendor warehouses.
* Communicate program results, risks, progress, and recommendations to senior leadership.
* Maintain clear project documentation, program trackers, decision records, and performance reports.
* Contribute to broader organizational initiatives, including operational inclusion and workforce improvement programs where relevant.
Ideal Profile
* Bachelor\'s degree in business administration, supply chain, engineering, operations, technology, or a related discipline.
* At least 3 years of program management or project management experience.
* Minimum 3 years of experience working cross-functionally with technical and non-technical teams.
* At least 3 years of experience defining and implementing process improvements using data and performance metrics.
* Experience defining program requirements and using analysis to determine operational improvements.
* Advanced Microsoft Excel knowledge, including Pivot Tables and VLookUps.
* Practical SQL skills for extracting, combining, and analyzing operational data.
* Strong project-planning capability with experience managing schedules, dependencies, and multiple stakeholders.
* Ability to develop scalable mechanisms for complex regional programs.
* Strong analytical judgment with the ability to interpret data and recommend practical actions.
* Experience working in an environment with changing priorities and incomplete information.
* Strong written communication skills for preparing business documents, proposals, and leadership updates.
* Ability to communicate effectively with stakeholders across different countries and levels of seniority.
* Experience delivering programs from initial concept through implementation and performance review is preferred.
* At least 3 years of experience driving end-to-end delivery and reporting results to senior leadership is advantageous.
* Experience leading process-improvement initiatives is preferred.
* Previous exposure to e-commerce, fulfillment, seller operations, vendor operations, supply chain, or logistics is beneficial.
Skills Set
* Program management
* Unified Alternate Fulfillment
* Seller Flex
* Vendor Flex
* Direct Fulfillment
* Regional program management
* Fulfillment operations
* Seller warehouse fulfillment
* Vendor warehouse fulfillment
* Program strategy
* Process improvement
* Operational performance
* Program requirements
* Project planning
* End-to-end delivery
* Stakeholder management
* Cross-functional leadership
* Data analysis
* Performance metrics
* Root-cause analysis
* Microsoft Excel
* Pivot Tables
* VLookUps
* SQL
* Program reporting
* Schedule management
* Operational standardization
* Customer experience
* Prime fulfillment standards
* Senior leadership communication
* Continuous improvement
Why Join Us
This role offers the opportunity to shape fulfillment programs that expand the selection available to Amazon customers across a large and diverse region. The program manager will work on initiatives that connect seller and vendor inventory directly with customers while maintaining dependable delivery and service standards.
The position provides broad exposure to e-commerce operations, regional expansion, supply chain design, technology, analytics, and senior-level decision-making. It is well suited to an experienced program professional seeking meaningful ownership and the ability to build scalable solutions across multiple markets.
About the Company
Amazon is a global technology, e-commerce, and logistics company serving customers through digital marketplaces, fulfillment centers, transportation networks, and specialized delivery programs. Its Unified Alternate Fulfillment channels enable eligible sellers and vendors to fulfill customer orders directly from their facilities while using Amazon systems and service standards to support selection, speed, and customer experience.
