Program Manager – Customer Experience
Posted date [2026-04-03]
(ID: 43387)
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Program Manager – Customer Experience
Job Snapshot
* Role: Program Manager
* Location: Dubai, UAE
* Industry: Internet
* Function: Project-Program Management
* Experience: 1–3 years
* Job Type: Full-time
Position Overview
Program Manager Customer Experience Dubai UAE internet hiring opportunity focused on improving seller and customer journeys through data-driven programs, operational enhancements, and cross-functional collaboration across regional marketplaces. This role is ideal for professionals passionate about innovation, analytics, and scalable program delivery.
Job Details
Country: UAE
City: Dubai
Industry: Internet
Function: Project-Program Management
Salary: 16000–26000
(Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Content Deep Clean Layer Applied
Role Context
This role drives strategic initiatives that enhance customer and seller experiences across the marketplace ecosystem. It connects data insights with operational execution, ensuring programs are aligned with business goals and deliver measurable impact.
Key Responsibilities
* Develop and execute program strategies aligned with customer experience and business objectives
* Analyze data sets to identify trends, insights, and opportunities for improvement
* Conduct market research and competitive analysis to support strategic decisions
* Lead customer-focused initiatives to understand behaviors, preferences, and challenges
* Optimize operational processes across fulfillment and marketplace workflows
* Track performance of programs and pilot initiatives using defined metrics
* Collaborate with cross-functional teams across product, operations, and business units
* Communicate program progress, insights, and recommendations to stakeholders
Ideal Profile
* Bachelor’s degree or equivalent qualification
* Experience in program or project management environments
* Strong analytical skills with ability to interpret complex datasets
* Familiarity with marketplace, e-commerce, or operational processes
* Ability to manage multiple initiatives in a fast-paced environment
* Good communication skills with stakeholder engagement experience
Skills Set
* Program and project management
* Data analysis using Excel and SQL
* Market research and competitive analysis
* Process optimization
* KPI tracking and reporting
* Cross-functional coordination
Why Join Us
* Opportunity to shape customer and seller experiences in a fast-growing region
* Exposure to strategic programs across marketplace and fulfillment operations
* Work in a data-driven and innovation-focused environment
* Strong career growth within a global technology and e-commerce leader
About the Company
Amazon operates a global digital marketplace and logistics ecosystem, continuously innovating to improve customer experience and operational efficiency across regions including the Middle East and North Africa.
