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Program Manager - Packaging Operations

Job Overview
Amazon’s MENA UFG division in Dubai is seeking a highly driven Program Manager to lead cross-functional initiatives in packaging operations and innovation. This role is crucial in driving large-scale program delivery across technical and non-technical teams, enhancing packaging processes, and reporting metrics that directly impact customer experience and operational efficiency in the United Arab Emirates and broader GCC markets.

Job Details
Job Location: Dubai, United Arab Emirates
Industry: Internet
Function: Program / Project Management
Salary: 22000-27000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Job Overview
As a Program Manager in Amazon’s Packaging team, you will lead strategic initiatives from concept to implementation. This includes program scoping, cross-team coordination, KPI reporting, post-launch support, and senior-level communication. The role demands a strong command of data analysis tools and experience driving scalable, customer-centric process improvements in fast-paced environments.

Key Responsibilities

* Lead cross-organizational packaging programs across multiple technical and non-technical teams
* Design and implement strategic, scalable solutions aligned with Amazon’s operational goals
* Define program milestones, allocate resources, and track delivery using KPI dashboards
* Own program communication and stakeholder engagement to drive alignment and execution
* Identify risks and remove roadblocks, escalating where necessary for timely resolution
* Partner with global Amazon business units to share best practices and enhance packaging innovation
* Analyze program performance using SQL, Excel, and custom dashboards to influence data-driven decisions
* Lead post-launch review processes, identifying opportunities for improvement and operational excellence

Job Requirements

* Bachelor’s degree in Business, Engineering, Operations, or related discipline
* 3+ years of experience in program or project management
* 3+ years working with both technical and non-technical cross-functional teams
* Proficiency in advanced Excel (Pivot Tables, VLookups) and SQL
* Experience in defining KPIs, managing large-scale projects, and executing process improvement initiatives

Preferred Qualifications

* Proven experience delivering results across multiple functions with measurable business impact
* Strong communication and stakeholder management skills, especially with senior leadership
* Demonstrated ability to scale processes and manage long-term operational strategies
* Background in supply chain, packaging, or logistics-related program management

What We Offer

* Be part of a global brand leading e-commerce innovation in the UAE and Middle East
* Work in a data-driven, high-performance culture with access to world-class tools
* Career development opportunities in one of the fastest-growing Amazon regions
* Inclusive workplace that values customer obsession, ownership, and operational excellence

About the Company
Q-Express Documents Transport is a key logistics and delivery arm of Amazon in the Middle East. Operating under the Amazon umbrella, it supports last-mile delivery, fulfillment, and regional logistics innovation. Joining Amazon’s UAE operations offers professionals the opportunity to influence and optimize one of the most critical parts of the global customer experience.

Job Title Program Manager - Packaging Operations Job Description Program Manager - Packaging Operations Job Overview Amazon’s MENA UFG division in Dubai is seeking a highly driven Program Manager to lead cross-functional initiatives in packaging operations and innovation. This role is crucial in driving large-scale program delivery across technical and non-technical teams, enhancing packaging processes, and reporting metrics that directly impact customer experience and operational efficiency in the United Arab Emirates and broader GCC markets. Job Details Job Location: Dubai, United Arab Emirates Industry: Internet Function: Program / Project Management Salary: 22000-27000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview As a Program Manager in Amazon’s Packaging team, you will lead strategic initiatives from concept to implementation. This includes program scoping, cross-team coordination, KPI reporting, post-launch support, and senior-level communication. The role demands a strong command of data analysis tools and experience driving scalable, customer-centric process improvements in fast-paced environments. Key Responsibilities * Lead cross-organizational packaging programs across multiple technical and non-technical teams * Design and implement strategic, scalable solutions aligned with Amazon’s operational goals * Define program milestones, allocate resources, and track delivery using KPI dashboards * Own program communication and stakeholder engagement to drive alignment and execution * Identify risks and remove roadblocks, escalating where necessary for timely resolution * Partner with global Amazon business units to share best practices and enhance packaging innovation * Analyze program performance using SQL, Excel, and custom dashboards to influence data-driven decisions * Lead post-launch review processes, identifying opportunities for improvement and operational excellence Job Requirements * Bachelor’s degree in Business, Engineering, Operations, or related discipline * 3+ years of experience in program or project management * 3+ years working with both technical and non-technical cross-functional teams * Proficiency in advanced Excel (Pivot Tables, VLookups) and SQL * Experience in defining KPIs, managing large-scale projects, and executing process improvement initiatives Preferred Qualifications * Proven experience delivering results across multiple functions with measurable business impact * Strong communication and stakeholder management skills, especially with senior leadership * Demonstrated ability to scale processes and manage long-term operational strategies * Background in supply chain, packaging, or logistics-related program management What We Offer * Be part of a global brand leading e-commerce innovation in the UAE and Middle East * Work in a data-driven, high-performance culture with access to world-class tools * Career development opportunities in one of the fastest-growing Amazon regions * Inclusive workplace that values customer obsession, ownership, and operational excellence About the Company Q-Express Documents Transport is a key logistics and delivery arm of Amazon in the Middle East. Operating under the Amazon umbrella, it supports last-mile delivery, fulfillment, and regional logistics innovation. Joining Amazon’s UAE operations offers professionals the opportunity to influence and optimize one of the most critical parts of the global customer experience. Post Details

Job Start Date Salary from 22000.00 Salary to 27000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Internet Job Function Job Functions -> Project-Program Management Employers Details Company Amazon UAE Contact Person HR Manager Designation HRM Telephone 800 035 702 555 Email cs-replyamazon.ae