Program Manager - Seller Experience
Posted date [2026-08-20]
(ID: 49916)
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Job Description and Requirements
Program Manager - Seller ExperienceJob Snapshot
Role: Program Manager - Seller Experience
Location: Dubai, United Arab Emirates
Industry: Internet
Function: Program / Project Management
Experience: 1+ years of program or project management experience
Job Type: Full-time
Position Overview
The Program Manager - Seller Experience role in Dubai, United Arab Emirates is an Internet industry opportunity focused on improving how sellers and customers interact with Amazon across the Middle East and North Africa. Amazon is hiring an analytical program professional to shape product strategies, study customer needs, optimize fulfillment processes, and coordinate initiatives across regional teams.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Internet
Function: Program / Project Management
Salary: 18000-28000
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position will connect customer research, seller engagement, fulfillment operations, and
regional program execution. The Program Manager will identify where experiences can be simplified and turn those findings into practical initiatives with defined measures of success.
The role has regional scope and requires close collaboration across business units, countries, and functions. Its impact will be reflected in stronger seller participation, more intuitive customer journeys, better operating processes, and informed decisions about future products and services.
Key Responsibilities
The manager will move between strategic research and detailed program execution throughout the working day.
* Develop product and program strategies aligned with customer needs and commercial objectives
* Translate strategic priorities into structured workstreams, milestones, and measurable outcomes
* Analyze complex datasets to identify performance gaps and improvement opportunities
* Conduct market research and competitive analysis across relevant MENA markets
* Lead customer research covering preferences, pain points, behavior, and emerging expectations
* Build a detailed understanding of domestic and international fulfillment processes
* Identify process dependencies that may affect sellers, customers, or operational teams
* Establish tracking mechanisms for pilot programs and seller engagement initiatives
* Define KPIs and regularly evaluate progress against agreed targets
* Use test results and operational data to recommend program adjustments
* Facilitate communication across teams operating in different functions and locations
* Maintain stakeholder alignment on priorities, responsibilities, risks, and delivery dates
* Prepare clear updates for leadership and support evidence-based decisions
* Coordinate cross-functional problem-solving when projects encounter operational barriers
* Document successful approaches and support their adoption across additional markets
* Promote continuous improvement through structured analysis and practical experimentation
Ideal Profile
The successful candidate will hold a bachelor\'s degree or equivalent qualification and bring at least one year of program or project management experience. Intermediate Microsoft Excel capability is required, including pivot tables, charts, multiple-criteria lookups, nested logical formulas, data cleansing, and array formulas.
Experience using Microsoft Access and SQL is preferred because the role involves detailed analysis and performance tracking. Fluency in written and spoken Arabic is also advantageous for regional research and stakeholder communication. The ideal candidate is organized, intellectually curious, and comfortable managing ambiguous projects across multiple teams.
Skills Set
* Program and project management
* Seller experience improvement
* Customer journey analysis
* Product strategy development
* Market and competitive research
* Customer research
* Data-driven decision-making
* Fulfillment process analysis
* Pilot program management
* KPI design and performance tracking
* Seller engagement measurement
* Intermediate Microsoft Excel
* Pivot tables and charts
* Advanced lookup and logical formulas
* Data cleansing and array formulas
* Microsoft Access
* SQL
* Cross-functional stakeholder management
* Arabic communication
Why Join Us
This opportunity provides regional exposure to e-commerce strategy, seller programs, customer research, and fulfillment operations. The successful candidate will contribute to initiatives that can influence experiences across multiple MENA markets while developing expertise in data analysis and cross-functional delivery. The role can support future growth into senior program management, product management, regional operations, or seller experience leadership.
About the Company
Amazon Middle East and North Africa FZ-LLC supports Amazon\'s e-commerce business across the MENA region. The organization connects customers with local and international sellers while developing technology, fulfillment capabilities, and programs designed for the needs of regional markets.
The role has regional scope and requires close collaboration across business units, countries, and functions. Its impact will be reflected in stronger seller participation, more intuitive customer journeys, better operating processes, and informed decisions about future products and services.
Key Responsibilities
The manager will move between strategic research and detailed program execution throughout the working day.
* Develop product and program strategies aligned with customer needs and commercial objectives
* Translate strategic priorities into structured workstreams, milestones, and measurable outcomes
* Analyze complex datasets to identify performance gaps and improvement opportunities
* Conduct market research and competitive analysis across relevant MENA markets
* Lead customer research covering preferences, pain points, behavior, and emerging expectations
* Build a detailed understanding of domestic and international fulfillment processes
* Identify process dependencies that may affect sellers, customers, or operational teams
* Establish tracking mechanisms for pilot programs and seller engagement initiatives
* Define KPIs and regularly evaluate progress against agreed targets
* Use test results and operational data to recommend program adjustments
* Facilitate communication across teams operating in different functions and locations
* Maintain stakeholder alignment on priorities, responsibilities, risks, and delivery dates
* Prepare clear updates for leadership and support evidence-based decisions
* Coordinate cross-functional problem-solving when projects encounter operational barriers
* Document successful approaches and support their adoption across additional markets
* Promote continuous improvement through structured analysis and practical experimentation
Ideal Profile
The successful candidate will hold a bachelor\'s degree or equivalent qualification and bring at least one year of program or project management experience. Intermediate Microsoft Excel capability is required, including pivot tables, charts, multiple-criteria lookups, nested logical formulas, data cleansing, and array formulas.
Experience using Microsoft Access and SQL is preferred because the role involves detailed analysis and performance tracking. Fluency in written and spoken Arabic is also advantageous for regional research and stakeholder communication. The ideal candidate is organized, intellectually curious, and comfortable managing ambiguous projects across multiple teams.
Skills Set
* Program and project management
* Seller experience improvement
* Customer journey analysis
* Product strategy development
* Market and competitive research
* Customer research
* Data-driven decision-making
* Fulfillment process analysis
* Pilot program management
* KPI design and performance tracking
* Seller engagement measurement
* Intermediate Microsoft Excel
* Pivot tables and charts
* Advanced lookup and logical formulas
* Data cleansing and array formulas
* Microsoft Access
* SQL
* Cross-functional stakeholder management
* Arabic communication
Why Join Us
This opportunity provides regional exposure to e-commerce strategy, seller programs, customer research, and fulfillment operations. The successful candidate will contribute to initiatives that can influence experiences across multiple MENA markets while developing expertise in data analysis and cross-functional delivery. The role can support future growth into senior program management, product management, regional operations, or seller experience leadership.
About the Company
Amazon Middle East and North Africa FZ-LLC supports Amazon\'s e-commerce business across the MENA region. The organization connects customers with local and international sellers while developing technology, fulfillment capabilities, and programs designed for the needs of regional markets.
