Senior Director - Local Shops Marketplace
Posted date [2026-07-31]
(ID: 48877)
 |
Talabat is the MENA region’s leading on-demand delivery platform, headquartered in Dubai and operating across eight markets. We leverage a tech-driven flywheel model to connect millions of users with food, groceries, and essential services. By bridging the gap between people and local businesses, we continue to scale our ecosystem and simplify everyday life through innovation. |
Job Description and Requirements
Senior Director - Local Shops MarketplaceJob Snapshot
Role: Senior Director - Local Shops Marketplace
Location: Dubai, United Arab Emirates
Industry: Internet
Function: Business-Strategic Management
Experience: Minimum 10 years
Job Type: Full-time
Position Overview
The Senior Director - Local Shops Marketplace position in Dubai, United Arab Emirates is a regional leadership opportunity within the Internet industry. talabat is hiring a commercially focused executive to scale its grocery and retail marketplace across eight markets, accelerate GMV growth and strengthen gross-profit performance.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Internet
Function: Business-Strategic Management
Salary: 50000-75000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
Local Shops is a high-growth regional vertical connecting customers with grocery, retail, health and beauty partners. This position owns consolidated financial performance, strategic account relationships, category expansion
and marketplace innovation. The Senior Director will align country leaders with regional Product and Technology, Operations, Content and Delivery Hero teams while balancing rapid growth with sustainable profitability.
Key Responsibilities
The position carries regional commercial accountability and leadership influence across multiple markets and partner categories.
* Own the consolidated regional Local Shops P and L.
* Direct country performance across eight talabat markets and two Instashop markets.
* Guide country Local Shops Heads through clear priorities, targets and performance reviews.
* Analyse commission revenue structures, NCR, NMR and fulfilment-related costs.
* Monitor basket value, basket size and country or vertical mix effects.
* Improve the commercial contribution of talabat Pro subscriptions.
* Establish regional growth plans covering marketplace choice and assortment.
* Lead the launch and expansion of new partner shops.
* Own commercial relationships with major strategic accounts.
* Increase GMV and gross profit across priority regional partners.
* Improve the efficiency of NCR investments and promotional spending.
* Develop Joint Business Plans with leading account groups.
* Lead Quarterly Business Reviews and align regional commitments with market execution.
* Maintain accountability for regional GMV, GP and NCR targets.
* Identify performance gaps and deploy corrective commercial actions.
* Optimize the balance between revenue expansion and long-term profitability.
* Co-own inventory-management and order-fulfilment strategy with Regional Operations.
* Ensure product, content and operational plans support commercial targets.
* Partner with Product and Technology teams on future shopping and fulfilment capabilities.
* Increase strategic-account participation in talabat Pro.
* Deploy Pro Exclusive Deals and other subscription-program enablers.
* Track loyalty-program activation and its effect on Local Shops results.
* Build the regional playbook for Health and Beauty expansion.
* Identify priority brands, strategic partnerships and market opportunities.
* Coordinate category implementation across local and regional stakeholders.
* Define the strategy for entering new retail verticals.
* Evaluate marketplace whitespace and develop supporting business cases.
* Lead cross-functional pilots and scale successful new concepts.
* Coordinate third-party loyalty programs and specialized platform integrations.
* Establish a consistent QBR governance framework for major account groups.
* Ensure each priority group completes four effective business reviews annually.
* Monitor action-item ownership and delivery following commercial reviews.
* Act as the regional coordination point between local teams and central functions.
* Build, mentor and lead a high-performing team of two direct reports.
* Promote commercial ownership, analytical discipline and career development.
Ideal Profile
Candidates must hold a Bachelor\'s Degree in Business, Commerce, Economics or a related discipline. An MBA would be advantageous. At least ten years of experience in commercial management, account management or business development is required within marketplace, grocery, retail or e-commerce organizations.
Applicants should have spent three to five years in a senior leadership role with regional or multi-market responsibility. A successful record of managing strategic accounts, large-scale P and L performance, GMV growth and investment-efficiency targets is essential.
The position requires strong knowledge of marketplace economics, supplier commercials and category expansion. Candidates must be highly analytical and able to influence senior stakeholders across functions and countries. Previous experience in the Middle East and North Africa is strongly preferred.
Skills Set
Regional P and L ownership
Marketplace commercial strategy
GMV growth management
Gross-profit optimization
NCR investment efficiency
NMR performance analysis
Strategic account management
Joint Business Planning
Quarterly Business Reviews
Marketplace economics
Commission revenue analysis
Basket-value optimization
Multi-market leadership
Grocery marketplace strategy
Retail category expansion
Health and Beauty growth
New vertical launches
talabat Pro penetration
Subscription-program commercials
Loyalty-program integration
Inventory-management strategy
Order-fulfilment strategy
Commercial business cases
Cross-functional execution
Executive team development
Why Join Us
This appointment offers the authority to shape a major regional marketplace across eight diverse markets. It combines full commercial ownership, category innovation and multi-country leadership, giving an accomplished executive the opportunity to build the next stage of talabat\'s grocery and retail growth.
About the Company
talabat is part of Delivery Hero, a global local-delivery group operating across numerous international markets. Through its technology, logistics and partner network, talabat connects customers across the Middle East and North Africa with restaurants, grocery stores and a growing range of local retailers.
Key Responsibilities
The position carries regional commercial accountability and leadership influence across multiple markets and partner categories.
* Own the consolidated regional Local Shops P and L.
* Direct country performance across eight talabat markets and two Instashop markets.
* Guide country Local Shops Heads through clear priorities, targets and performance reviews.
* Analyse commission revenue structures, NCR, NMR and fulfilment-related costs.
* Monitor basket value, basket size and country or vertical mix effects.
* Improve the commercial contribution of talabat Pro subscriptions.
* Establish regional growth plans covering marketplace choice and assortment.
* Lead the launch and expansion of new partner shops.
* Own commercial relationships with major strategic accounts.
* Increase GMV and gross profit across priority regional partners.
* Improve the efficiency of NCR investments and promotional spending.
* Develop Joint Business Plans with leading account groups.
* Lead Quarterly Business Reviews and align regional commitments with market execution.
* Maintain accountability for regional GMV, GP and NCR targets.
* Identify performance gaps and deploy corrective commercial actions.
* Optimize the balance between revenue expansion and long-term profitability.
* Co-own inventory-management and order-fulfilment strategy with Regional Operations.
* Ensure product, content and operational plans support commercial targets.
* Partner with Product and Technology teams on future shopping and fulfilment capabilities.
* Increase strategic-account participation in talabat Pro.
* Deploy Pro Exclusive Deals and other subscription-program enablers.
* Track loyalty-program activation and its effect on Local Shops results.
* Build the regional playbook for Health and Beauty expansion.
* Identify priority brands, strategic partnerships and market opportunities.
* Coordinate category implementation across local and regional stakeholders.
* Define the strategy for entering new retail verticals.
* Evaluate marketplace whitespace and develop supporting business cases.
* Lead cross-functional pilots and scale successful new concepts.
* Coordinate third-party loyalty programs and specialized platform integrations.
* Establish a consistent QBR governance framework for major account groups.
* Ensure each priority group completes four effective business reviews annually.
* Monitor action-item ownership and delivery following commercial reviews.
* Act as the regional coordination point between local teams and central functions.
* Build, mentor and lead a high-performing team of two direct reports.
* Promote commercial ownership, analytical discipline and career development.
Ideal Profile
Candidates must hold a Bachelor\'s Degree in Business, Commerce, Economics or a related discipline. An MBA would be advantageous. At least ten years of experience in commercial management, account management or business development is required within marketplace, grocery, retail or e-commerce organizations.
Applicants should have spent three to five years in a senior leadership role with regional or multi-market responsibility. A successful record of managing strategic accounts, large-scale P and L performance, GMV growth and investment-efficiency targets is essential.
The position requires strong knowledge of marketplace economics, supplier commercials and category expansion. Candidates must be highly analytical and able to influence senior stakeholders across functions and countries. Previous experience in the Middle East and North Africa is strongly preferred.
Skills Set
Regional P and L ownership
Marketplace commercial strategy
GMV growth management
Gross-profit optimization
NCR investment efficiency
NMR performance analysis
Strategic account management
Joint Business Planning
Quarterly Business Reviews
Marketplace economics
Commission revenue analysis
Basket-value optimization
Multi-market leadership
Grocery marketplace strategy
Retail category expansion
Health and Beauty growth
New vertical launches
talabat Pro penetration
Subscription-program commercials
Loyalty-program integration
Inventory-management strategy
Order-fulfilment strategy
Commercial business cases
Cross-functional execution
Executive team development
Why Join Us
This appointment offers the authority to shape a major regional marketplace across eight diverse markets. It combines full commercial ownership, category innovation and multi-country leadership, giving an accomplished executive the opportunity to build the next stage of talabat\'s grocery and retail growth.
About the Company
talabat is part of Delivery Hero, a global local-delivery group operating across numerous international markets. Through its technology, logistics and partner network, talabat connects customers across the Middle East and North Africa with restaurants, grocery stores and a growing range of local retailers.
