Senior Specialist - Customer Experience Strategy
Posted date [2026-04-08]
(ID: 43687)
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Talabat is the MENA region’s leading on-demand delivery platform, headquartered in Dubai and operating across eight markets. We leverage a tech-driven flywheel model to connect millions of users with food, groceries, and essential services. By bridging the gap between people and local businesses, we continue to scale our ecosystem and simplify everyday life through innovation. |
Job Snapshot
* Role: Senior Specialist - Customer Experience Strategy
* Location: Dubai, UAE
* Industry: Internet
* Function: Strategy/Planning
* Experience: 5-8 years
* Job Type: Full-time
Position Overview
Senior Specialist - Customer Experience Strategy Dubai UAE Internet role is a strategic opportunity focused on optimizing end-to-end customer journeys through data-driven insights and impactful initiatives. This role is responsible for identifying experience gaps, designing solutions, and driving measurable improvements in customer satisfaction and business performance.
Job Details
Country: UAE
City: Dubai
Industry: Internet
Function: Strategy/Planning
Salary: 18000-26000
ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position plays a critical role in shaping customer experience strategy by combining analytics, business understanding, and execution excellence. It directly contributes to improving customer retention, satisfaction, and overall platform performance through targeted CX initiatives.
Key Responsibilities
* Own and manage customer experience programs from ideation to execution
* Analyze customer journey data to identify pain points and improvement opportunities
* Develop CX strategies and roadmaps aligned with business objectives
* Conduct cohort analysis, funnel diagnostics, and segmentation to generate insights
* Collaborate with cross-functional teams to implement CX improvements
* Monitor performance of CX initiatives and optimize outcomes continuously
* Translate data insights into actionable recommendations for stakeholders
* Drive initiatives that enhance customer satisfaction and engagement
Ideal Profile
* Strong experience in customer experience, strategy, or analytics roles
* Proven ability to work with large datasets and extract meaningful insights
* Experience with data analysis tools and reporting platforms
* Strong communication skills with ability to present insights clearly
* Ability to manage projects end-to-end in cross-functional environments
* Strategic thinker with strong problem-solving abilities
* Experience in digital platforms or e-commerce is an advantage
Skills Set
* Customer journey mapping and CX strategy
* Data analysis and segmentation techniques
* Funnel analysis and performance optimization
* Stakeholder management and communication
* Project management and execution
Why Join Us
* Opportunity to shape customer experience strategy in a leading tech platform
* Work on high-impact initiatives that directly affect customer satisfaction
* Exposure to data-driven decision-making at scale
* Career growth within a fast-paced digital environment
About the Company
talabat is a leading online delivery platform in the MENA region and part of Delivery Hero, operating across multiple countries with a focus on innovation, digital transformation, and customer-centric solutions.
