Senior Specialist - CX Strategy
Posted date [2026-04-08]
(ID: 43688)
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Talabat is the MENA region’s leading on-demand delivery platform, headquartered in Dubai and operating across eight markets. We leverage a tech-driven flywheel model to connect millions of users with food, groceries, and essential services. By bridging the gap between people and local businesses, we continue to scale our ecosystem and simplify everyday life through innovation. |
Job Snapshot
* Role: Senior Specialist - CX Strategy
* Location: Dubai, UAE
* Industry: Internet
* Function: Strategy/Planning
* Experience: 5-8 years
* Job Type: Full-time
Position Overview
Senior Specialist - CX Strategy Dubai UAE Internet role is a strategic hiring opportunity focused on transforming customer journeys through data-driven insights and program execution. This position drives customer experience improvements by identifying friction points, designing scalable solutions, and delivering measurable business impact across the platform.
Job Details
Country: UAE
City: Dubai
Industry: Internet
Function: Strategy/Planning
Salary: 18000-26000
ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This role is central to enhancing customer experience by owning end-to-end CX programs and ensuring they deliver tangible improvements in engagement, retention, and satisfaction. It connects data insights with execution, enabling continuous optimization of customer journeys at scale.
Key Responsibilities
* Design and execute customer experience strategies aligned with business goals
* Analyze customer data using cohort analysis, funnel diagnostics, and segmentation
* Define success metrics and measure impact of CX initiatives through structured analysis
* Lead CX programs end-to-end from problem definition to rollout and optimization
* Identify opportunities for predictive models such as churn and customer behavior insights
* Collaborate with data science, product, and operations teams to implement solutions
* Monitor program performance and continuously refine based on feedback and results
* Develop scalable playbooks to replicate successful initiatives across markets
* Communicate insights, progress, and recommendations to senior stakeholders
* Align cross-functional teams to ensure successful execution of CX initiatives
Ideal Profile
* 5+ years of experience in consulting, strategy, or customer experience roles
* Strong analytical capabilities with proficiency in SQL and Excel
* Experience managing programs end-to-end with measurable outcomes
* Ability to translate complex data into actionable insights
* Strong communication and presentation skills
* High ownership mindset with focus on results and impact
* Experience in fast-paced or high-growth environments preferred
Skills Set
* Customer experience strategy and journey mapping
* Data analysis and SQL-based insights
* Program management and execution
* KPI tracking and performance measurement
* Stakeholder communication and alignment
Why Join Us
* Opportunity to shape customer experience strategy in a leading tech platform
* Work on high-impact programs influencing millions of users
* Exposure to advanced analytics and data-driven decision making
* Career growth within a rapidly scaling digital ecosystem
About the Company
talabat is a leading online food and q-commerce platform in the MENA region, part of Delivery Hero. The company focuses on innovation, operational excellence, and customer-centric solutions, offering professionals the opportunity to drive impact at scale within a dynamic technology environment.
