Call Center Manager Openings Job Vacancy in UAE
Posted date [2021-06-05]   (ID: 20650)



We are looking for a Call Center Manager who can join immediately.

Responsibilities
Managing the daily activity of an Inbound /Outbound Call Center.
Setting Call Centre Strategies and Standard operation and procedures.
Manage the call center activities in coordination with delivery / operations.
Support all the Call center staff when needed in their daily duties (Taking calls, booking orders, resolving customer complaints and escalations)
Implement new processes in the Call center to enhance the level of services.
Tracking the performance of staff, provide tips and guidelines identifying Training needs and planning Training Sessions, motivating and retaining staff.
Monitor & supervise the implementation of the call center plans in coordination with operations, to maintain the highest standard of performance and services.
Advanced proficiency in developing relevant KPIs and conducting analysis based on learned metrics
Creating and maintaining a friendly and professional environment within the Department.
Remain available at all times for Agents questions and concerns, since the Call Center Department is 24/7 operational.
Ensure all Call Center Agents are performing at par.
Preparing Call Center Department Reports.
Organizing staffing, including shift patterns and number of staff required meeting the work demand.
Set a back-up ‚Staffing Rota‚, in case of Emergency Leave, assuring a smooth flow within the Department.

You
Previous experience in Cargo or Courier or E-commerce industry is mandatory. UAE experience will be an added advantage. Able to multi-task and can work under pressure. Able to demonstrate strong leadership and interpersonal skills. Excellent communication skills (written and verbal). Experience: Call Center Management: 4 years (Required); Education: Bachelor's (Required); Language: English (Required);
Post Details
Job Title Call Center Manager Openings
Description We are looking for a Call Center Manager who can join immediately.

Responsibilities
Managing the daily activity of an Inbound /Outbound Call Center.
Setting Call Centre Strategies and Standard operation and procedures.
Manage the call center activities in coordination with delivery / operations.
Support all the Call center staff when needed in their daily duties (Taking calls, booking orders, resolving customer complaints and escalations)
Implement new processes in the Call center to enhance the level of services.
Tracking the performance of staff, provide tips and guidelines identifying Training needs and planning Training Sessions, motivating and retaining staff.
Monitor & supervise the implementation of the call center plans in coordination with operations, to maintain the highest standard of performance and services.
Advanced proficiency in developing relevant KPIs and conducting analysis based on learned metrics
Creating and maintaining a friendly and professional environment within the Department.
Remain available at all times for Agents questions and concerns, since the Call Center Department is 24/7 operational.
Ensure all Call Center Agents are performing at par.
Preparing Call Center Department Reports.
Organizing staffing, including shift patterns and number of staff required meeting the work demand.
Set a back-up ‚Staffing Rota‚, in case of Emergency Leave, assuring a smooth flow within the Department.

You
Previous experience in Cargo or Courier or E-commerce industry is mandatory. UAE experience will be an added advantage. Able to multi-task and can work under pressure. Able to demonstrate strong leadership and interpersonal skills. Excellent communication skills (written and verbal). Experience: Call Center Management: 4 years (Required); Education: Bachelor's (Required); Language: English (Required);
Job Start Date 2021-08-28
Salary from 8500.00
Salary to 10000.00
Number of Vacancies 2
Location Job Location -> UAE
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality Nationality -> No Preference
Candidate Current Location Job Location -> UAE
Work Experience 3-6 Years
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Logistics and Supply Chain
Job Function Job Functions -> Call Center
Employers Details
Company UAE Logistics Company
Contact Person
Designation
Telephone
Email alphaconsultants2000(at)gmail.com



You may be interested in these jobs

careersingulf google play store