Change Manager - Delivery Station Operations
Posted date [2026-09-22]
(ID: 52269)
 |
Join Amazon in the UAE: Exciting Job Opportunities Await! Amazon, a world leader in e-commerce and cloud computing, has a dynamic and expanding presence in the UAE, providing a diverse array of products and services to millions of customers. We are currently seeking talented individuals to join our innovative team and participate in shaping the future of retail and technology. At Amazon, you’ll find a culture that values creativity, empowerment, and professional growth. We offer a range of exciting career opportunities in various fields, including logistics, customer service, software development, product management, and digital marketing. Our work environment encourages collaboration and innovation, allowing you to make an impactful difference and drive success in the rapidly evolving e-commerce landscape. **Why Choose Amazon in the UAE?** - **Diverse Career Pathways:** Whether you’re a recent graduate or an experienced professional, Amazon provides an array of career options tailored to your skills and ambitions. - **Competitive Benefits:** Enjoy comprehensive health benefits, stock options, and a robust work-life balance. - **Innovative Work Culture:** Be a part of a company that nurtures creativity and celebrates diversity, all while working on cutting-edge technology and projects that challenge the status quo. - **Professional Development:** Access to ongoing training, mentorship programs, and opportunities for advancement to enhance your career trajectory. Suppose you’re passionate about technology and innovation and are looking for a fulfilling career in one of the fastest-growing markets in the world. In that case, Amazon in the UAE is the place for you. Explore our job openings today and embark on an exciting journey with a company transforming lives globally.... |
Job Description and Requirements
Change Manager - Delivery Station OperationsJob Snapshot
Role: Change Manager
Location: Dubai, UAE
Industry: Logistics and Supply Chain
Function: Project Management
Experience: 2+ years of performance metrics, process improvement, or lean techniques experience
Job Type: Full Time
Position Overview
Amazon is hiring a Change Manager in Dubai, UAE to lead change initiatives, project delivery, operational readiness, and continuous improvement within a Delivery Station environment. The role combines project management with hands-on operational support, including peak readiness, fixed cost and procurement activities, process implementation, site events, and performance management.
The Change Manager will work closely with site leadership and operational teams to improve processes through data, structured problem-solving, Kaizen, Gemba, and other continuous improvement practices. The position requires adaptability, strong organisational skills, and the ability to deliver results in a fast-paced and evolving operations environment.
Job Details
Country: UAE
City: Dubai
Industry: Logistics and
Supply Chain
Function: Project Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Change and Project Management
* Oversee the Station Project Road Map and regularly report progress to the site leader.
* Coordinate site change initiatives and project management activities.
* Ensure timely completion of the Peak Readiness Playbook.
* Provide required readiness inputs to the Network Control Manager.
* Apply structured project management methods with close attention to detail.
* Coordinate implementation of new systems and processes.
* Provide day-to-day support during rollouts and gather operational feedback.
* Map business requirements and evaluate existing business processes and workflows.
* Develop practical solutions that address operational requirements without compromising quality or core functionality.
Continuous Improvement
* Build and support a continuous improvement culture through regular Kaizen, Gemba, and related activities.
* Monitor operational metrics and investigate performance issues to identify root causes.
* Use performance data to determine where processes can be improved.
* Apply lean techniques and structured problem-solving to operational challenges.
* Identify simple and practical approaches to complex problems.
* Communicate improvement opportunities to business and technical stakeholders.
* Support implementation of approved process changes and monitor their effectiveness.
Delivery Station Support
The Change Manager will contribute to the day-to-day management of the Delivery Station while supporting Shift Managers, Operations Supervisors, Operations Assistants, and Delivery Service Providers.
The role also involves managing relationships and performance with external agencies, coordinating site activities, and helping operational teams maintain effective execution during periods of changing demand.
Site Readiness and Resources
* Support fixed cost and procurement activities associated with site operations.
* Ensure associates have the appropriate tools required to perform their work.
* Use relevant software and hardware tools to support normal daily operations.
* Coordinate repair or replacement of operational equipment when required.
* Support readiness activities for peak operating periods.
* Communicate daily performance metrics and report operational exceptions.
* Coordinate special site activities including visits, Town Halls, and training events.
Basic Qualifications
* Bachelor\'s degree or equivalent, or 2+ years of Amazon blue badge-FTE experience.
* Ability to work a flexible schedule, shift, or work area, including weekends, nights, and holidays.
* 2+ years of experience with performance metrics, process improvement, or lean techniques.
Preferred Qualifications
* 1+ years of program or project management experience.
Key Capabilities
* Project and change management.
* Continuous improvement and lean techniques.
* Kaizen and Gemba practices.
* Performance metrics and root cause analysis.
* Business process and workflow analysis.
* Operational readiness planning.
* Problem-solving and process improvement.
* Stakeholder communication and influencing.
* Software and hardware coordination.
* Procurement and fixed cost support.
* Ability to work effectively in an ambiguous and fast-changing environment.
About the Company
Amazon operates technology, commerce, logistics, and customer-focused businesses across global markets. This Dubai position supports Amazon\'s Delivery Station operations, with the source vacancy identifying Q-Express Documents Transport as the employing company.
Function: Project Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Change and Project Management
* Oversee the Station Project Road Map and regularly report progress to the site leader.
* Coordinate site change initiatives and project management activities.
* Ensure timely completion of the Peak Readiness Playbook.
* Provide required readiness inputs to the Network Control Manager.
* Apply structured project management methods with close attention to detail.
* Coordinate implementation of new systems and processes.
* Provide day-to-day support during rollouts and gather operational feedback.
* Map business requirements and evaluate existing business processes and workflows.
* Develop practical solutions that address operational requirements without compromising quality or core functionality.
Continuous Improvement
* Build and support a continuous improvement culture through regular Kaizen, Gemba, and related activities.
* Monitor operational metrics and investigate performance issues to identify root causes.
* Use performance data to determine where processes can be improved.
* Apply lean techniques and structured problem-solving to operational challenges.
* Identify simple and practical approaches to complex problems.
* Communicate improvement opportunities to business and technical stakeholders.
* Support implementation of approved process changes and monitor their effectiveness.
Delivery Station Support
The Change Manager will contribute to the day-to-day management of the Delivery Station while supporting Shift Managers, Operations Supervisors, Operations Assistants, and Delivery Service Providers.
The role also involves managing relationships and performance with external agencies, coordinating site activities, and helping operational teams maintain effective execution during periods of changing demand.
Site Readiness and Resources
* Support fixed cost and procurement activities associated with site operations.
* Ensure associates have the appropriate tools required to perform their work.
* Use relevant software and hardware tools to support normal daily operations.
* Coordinate repair or replacement of operational equipment when required.
* Support readiness activities for peak operating periods.
* Communicate daily performance metrics and report operational exceptions.
* Coordinate special site activities including visits, Town Halls, and training events.
Basic Qualifications
* Bachelor\'s degree or equivalent, or 2+ years of Amazon blue badge-FTE experience.
* Ability to work a flexible schedule, shift, or work area, including weekends, nights, and holidays.
* 2+ years of experience with performance metrics, process improvement, or lean techniques.
Preferred Qualifications
* 1+ years of program or project management experience.
Key Capabilities
* Project and change management.
* Continuous improvement and lean techniques.
* Kaizen and Gemba practices.
* Performance metrics and root cause analysis.
* Business process and workflow analysis.
* Operational readiness planning.
* Problem-solving and process improvement.
* Stakeholder communication and influencing.
* Software and hardware coordination.
* Procurement and fixed cost support.
* Ability to work effectively in an ambiguous and fast-changing environment.
About the Company
Amazon operates technology, commerce, logistics, and customer-focused businesses across global markets. This Dubai position supports Amazon\'s Delivery Station operations, with the source vacancy identifying Q-Express Documents Transport as the employing company.
