Channel Lead - Hub Delivery Partners
Posted date [2026-08-20]
(ID: 49919)
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Job Description and Requirements
Channel Lead - Hub Delivery PartnersJob Snapshot
Role: Channel Lead - Hub Delivery Partners
Location: Dubai, United Arab Emirates
Industry: Logistics & Supply Chain
Function: Operations
Experience: Data analysis experience; operations management experience preferred
Job Type: Full-time
Position Overview
The Channel Lead - Hub Delivery Partners vacancy in Dubai, United Arab Emirates offers a Logistics & Supply Chain leadership opportunity within Amazon\'s local delivery network. The role is hiring a capable team leader to develop Account Development Executives, accelerate retail partner activation, strengthen territory performance, and protect delivery quality as the Hub Delivery program expands.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Logistics & Supply Chain
Function: Operations
Salary: 18000-28000
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
Hub Delivery works with local retail businesses that provide delivery capacity
within their communities. The Channel Lead will help Account Development Executives identify suitable partners, guide them through activation, and manage their ongoing contribution to the network.
This position brings together people leadership, field execution, partner development, and operational analysis. Consistent team direction will help improve market coverage, partner readiness, delivery reliability, and the scalability of the program across assigned territories.
Key Responsibilities
The Channel Lead will create the structure and field discipline required for Account Development Executives to deliver sustainable results.
* Manage and develop a team of Account Development Executives
* Translate Hub Delivery priorities into clear territory and activation targets
* Coach team members on prospecting and assessing potential retail partners
* Support ADEs during onboarding discussions and early partner development
* Establish regular field reviews covering activity, conversion, activation, and performance
* Monitor operational KPIs and identify patterns affecting delivery quality
* Use data to distinguish isolated partner issues from broader territory problems
* Introduce corrective action plans and track progress through completion
* Strengthen individual accountability through clear expectations and constructive feedback
* Recognize capability gaps and provide targeted coaching or development support
* Coordinate with Operations, Last Mile, and Program teams on shared delivery challenges
* Escalate systemic risks with accurate evidence and recommended actions
* Consolidate field observations into useful insights for program leadership
* Recommend improvements to partner onboarding, communications, and performance processes
* Help standardize successful practices for adoption in additional territories
* Maintain high execution standards while responding to changing market conditions
Ideal Profile
The ideal candidate can lead a field-based team while remaining highly attentive to operational data. Experience analyzing performance information is required, and previous responsibility within operations management is preferred. A bachelor\'s degree would provide additional value but is not essential to the practical leadership focus of the position.
Success will require confident coaching, structured problem-solving, and the ability to build alignment across commercial and delivery teams. The candidate should also understand how partner behavior, territory conditions, and internal processes can combine to influence customer outcomes.
Skills Set
* Channel team leadership
* Retail partner development
* Field performance management
* Prospecting and onboarding guidance
* Territory planning
* Partner activation
* KPI analysis
* Delivery quality monitoring
* Operational problem-solving
* Corrective action management
* Account Development Executive coaching
* Last-mile coordination
* Cross-functional collaboration
* Field insight consolidation
* Program improvement
* Scalable process development
Why Join Us
This role provides an opportunity to lead the growth of a community-based delivery channel and influence how local businesses participate in Amazon\'s logistics network. It offers valuable experience across team development, retail partnerships, territory operations, and last-mile performance. The position can support future growth into channel management, regional operations, partner programs, or broader delivery network leadership.
About the Company
Amazon is a global technology and e-commerce business supported by an extensive fulfillment and delivery network. Q-Express Documents Transport operates logistics activities in the United Arab Emirates, including programs that engage local partners to increase flexible last-mile delivery capacity.
This position brings together people leadership, field execution, partner development, and operational analysis. Consistent team direction will help improve market coverage, partner readiness, delivery reliability, and the scalability of the program across assigned territories.
Key Responsibilities
The Channel Lead will create the structure and field discipline required for Account Development Executives to deliver sustainable results.
* Manage and develop a team of Account Development Executives
* Translate Hub Delivery priorities into clear territory and activation targets
* Coach team members on prospecting and assessing potential retail partners
* Support ADEs during onboarding discussions and early partner development
* Establish regular field reviews covering activity, conversion, activation, and performance
* Monitor operational KPIs and identify patterns affecting delivery quality
* Use data to distinguish isolated partner issues from broader territory problems
* Introduce corrective action plans and track progress through completion
* Strengthen individual accountability through clear expectations and constructive feedback
* Recognize capability gaps and provide targeted coaching or development support
* Coordinate with Operations, Last Mile, and Program teams on shared delivery challenges
* Escalate systemic risks with accurate evidence and recommended actions
* Consolidate field observations into useful insights for program leadership
* Recommend improvements to partner onboarding, communications, and performance processes
* Help standardize successful practices for adoption in additional territories
* Maintain high execution standards while responding to changing market conditions
Ideal Profile
The ideal candidate can lead a field-based team while remaining highly attentive to operational data. Experience analyzing performance information is required, and previous responsibility within operations management is preferred. A bachelor\'s degree would provide additional value but is not essential to the practical leadership focus of the position.
Success will require confident coaching, structured problem-solving, and the ability to build alignment across commercial and delivery teams. The candidate should also understand how partner behavior, territory conditions, and internal processes can combine to influence customer outcomes.
Skills Set
* Channel team leadership
* Retail partner development
* Field performance management
* Prospecting and onboarding guidance
* Territory planning
* Partner activation
* KPI analysis
* Delivery quality monitoring
* Operational problem-solving
* Corrective action management
* Account Development Executive coaching
* Last-mile coordination
* Cross-functional collaboration
* Field insight consolidation
* Program improvement
* Scalable process development
Why Join Us
This role provides an opportunity to lead the growth of a community-based delivery channel and influence how local businesses participate in Amazon\'s logistics network. It offers valuable experience across team development, retail partnerships, territory operations, and last-mile performance. The position can support future growth into channel management, regional operations, partner programs, or broader delivery network leadership.
About the Company
Amazon is a global technology and e-commerce business supported by an extensive fulfillment and delivery network. Q-Express Documents Transport operates logistics activities in the United Arab Emirates, including programs that engage local partners to increase flexible last-mile delivery capacity.
