Channel Team Lead - Hub Delivery
Posted date [2026-08-20]
(ID: 49909)
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Job Description and Requirements
Channel Team Lead - Hub DeliveryJob Snapshot
Role: Channel Team Lead - Hub Delivery
Location: Dubai, United Arab Emirates
Industry: Logistics & Supply Chain
Function: Operations
Experience: Experience in data analysis; operations management experience preferred
Job Type: Full-time
Position Overview
The Channel Team Lead - Hub Delivery role in Dubai, United Arab Emirates is a Logistics & Supply Chain leadership opportunity supporting Amazon\'s local delivery partner network. The successful candidate will guide Account Development Executives, strengthen partner activation, improve delivery performance, and convert field insights into practical improvements for the Hub Delivery program.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Logistics & Supply Chain
Function: Operations
Salary: 18000-28000
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position connects commercial partner development with last-mile delivery operations. The Channel Team
Lead will give ADEs the direction, coaching, and operational support needed to onboard suitable retail partners and maintain reliable service standards. Strong leadership in this role will directly influence territory coverage, partner productivity, delivery quality, and the long-term scalability of the Hub Delivery model.
Key Responsibilities
The role requires visible leadership in the field and disciplined follow-through on performance priorities.
* Lead, mentor, and develop a team of Account Development Executives responsible for local retail partner acquisition and management
* Establish clear territory objectives covering prospecting, onboarding, activation, and delivery performance
* Coach team members through partner discussions, operational challenges, and performance improvement activities
* Monitor operational KPIs, activation results, delivery quality, and partner compliance
* Review performance data to identify recurring problems, missed targets, and emerging territory risks
* Prepare and implement corrective action plans for underperforming markets or partner accounts
* Build a culture of accountability, ownership, commitment, and consistent field execution
* Coordinate with Operations, Last Mile, and Program teams to remove obstacles affecting service quality
* Consolidate field feedback and translate it into recommendations for program design and partner experience
* Support the expansion of the Hub Delivery network while protecting Amazon\'s customer and delivery standards
* Maintain accurate reporting on team activity, operational progress, and unresolved issues
Ideal Profile
The preferred candidate is an analytical people leader who can balance daily field execution with broader program objectives. Experience managing operations or partner-facing teams will be valuable, particularly in last-mile delivery, logistics, retail networks, or territory development. A bachelor\'s degree is preferred, alongside the confidence to coach employees, investigate performance gaps, and make decisions using operational data.
Skills Set
* Team leadership and performance coaching
* Data analysis and KPI interpretation
* Last-mile delivery operations
* Retail partner onboarding
* Territory and account development
* Operational performance management
* Corrective action planning
* Partner relationship management
* Cross-functional coordination
* Field execution and problem-solving
* Reporting and business insights
* Program scalability support
Why Join Us
This opportunity provides direct exposure to a growing delivery model that connects established local retailers with Amazon\'s last-mile network. The position offers meaningful leadership responsibility, experience across commercial and operational functions, and the chance to influence how delivery capacity develops across Dubai. It is well suited to someone seeking progression in logistics operations, partner network management, and technology-enabled delivery services.
About the Company
Amazon is a global technology and e-commerce company operating customer-focused retail, logistics, cloud, and digital services. Through Q-Express Documents Transport, its delivery operations support dependable order fulfilment and last-mile services in the United Arab Emirates.
Key Responsibilities
The role requires visible leadership in the field and disciplined follow-through on performance priorities.
* Lead, mentor, and develop a team of Account Development Executives responsible for local retail partner acquisition and management
* Establish clear territory objectives covering prospecting, onboarding, activation, and delivery performance
* Coach team members through partner discussions, operational challenges, and performance improvement activities
* Monitor operational KPIs, activation results, delivery quality, and partner compliance
* Review performance data to identify recurring problems, missed targets, and emerging territory risks
* Prepare and implement corrective action plans for underperforming markets or partner accounts
* Build a culture of accountability, ownership, commitment, and consistent field execution
* Coordinate with Operations, Last Mile, and Program teams to remove obstacles affecting service quality
* Consolidate field feedback and translate it into recommendations for program design and partner experience
* Support the expansion of the Hub Delivery network while protecting Amazon\'s customer and delivery standards
* Maintain accurate reporting on team activity, operational progress, and unresolved issues
Ideal Profile
The preferred candidate is an analytical people leader who can balance daily field execution with broader program objectives. Experience managing operations or partner-facing teams will be valuable, particularly in last-mile delivery, logistics, retail networks, or territory development. A bachelor\'s degree is preferred, alongside the confidence to coach employees, investigate performance gaps, and make decisions using operational data.
Skills Set
* Team leadership and performance coaching
* Data analysis and KPI interpretation
* Last-mile delivery operations
* Retail partner onboarding
* Territory and account development
* Operational performance management
* Corrective action planning
* Partner relationship management
* Cross-functional coordination
* Field execution and problem-solving
* Reporting and business insights
* Program scalability support
Why Join Us
This opportunity provides direct exposure to a growing delivery model that connects established local retailers with Amazon\'s last-mile network. The position offers meaningful leadership responsibility, experience across commercial and operational functions, and the chance to influence how delivery capacity develops across Dubai. It is well suited to someone seeking progression in logistics operations, partner network management, and technology-enabled delivery services.
About the Company
Amazon is a global technology and e-commerce company operating customer-focused retail, logistics, cloud, and digital services. Through Q-Express Documents Transport, its delivery operations support dependable order fulfilment and last-mile services in the United Arab Emirates.
