Channel Team Lead - Hub Delivery
Posted date [2026-08-22]
(ID: 49932)
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Job Description and Requirements
Channel Team Lead - Hub DeliveryJob Snapshot
Role: Channel Team Lead - Hub Delivery
Location: Dubai, United Arab Emirates
Industry: Logistics and Supply Chain
Function: Account Management-Non-Commissioned
Experience: Experience in data analysis, partner operations, team leadership, or operations management
Job Type: Full-time
Position Overview
Channel Team Lead - Hub Delivery in Dubai, United Arab Emirates is a Logistics and Supply Chain leadership opportunity focused on expanding and strengthening Amazon\'s Hub Delivery partner network. Amazon is hiring a field-oriented team leader to guide Account Development Executives, improve retail partner onboarding, drive activation and performance targets, and maintain consistent delivery quality across assigned territories.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Logistics and Supply Chain
Function: Account Management-Non-Commissioned
Salary: 18000-28000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The
Channel Team Lead will manage a team of Account Development Executives responsible for identifying, onboarding, and supporting local retail businesses participating in Amazon\'s Hub Delivery program. The position combines field leadership with partner development, operational oversight, data analysis, and continuous improvement.
The role has direct impact on the growth and reliability of the Hub Delivery network. By improving prospecting quality, accelerating partner activation, and addressing recurring operational issues, the Channel Team Lead will help create a scalable network of local businesses capable of supporting dependable last-mile delivery.
Key Responsibilities
* Lead, coach, and develop a team of Account Development Executives operating across assigned territories.
* Guide team members in prospecting and identifying suitable local retail partners for the Hub Delivery program.
* Support ADEs through partner onboarding, activation, and early-stage performance management.
* Establish clear expectations for field execution, partner engagement, and operational follow-through.
* Monitor team performance against activation, operational, and delivery quality KPIs.
* Use performance data to identify underperforming territories, partners, or processes.
* Develop corrective action plans for recurring operational and partner performance issues.
* Coach team members on how to resolve partner objections and overcome onboarding barriers.
* Strengthen accountability by maintaining structured follow-up on open actions and performance commitments.
* Work closely with Operations, Last Mile, and Program teams to resolve issues affecting delivery quality.
* Identify systemic field problems that cannot be solved at individual partner level and escalate them appropriately.
* Consolidate observations from Account Development Executives into actionable regional insights.
* Provide recommendations that improve partner experience, program execution, and long-term scalability.
* Support consistent implementation of the Hub Delivery operating model across different locations.
* Review partner performance trends and help the team prioritize interventions where business impact is highest.
* Encourage sharing of successful field practices across the ADE team.
* Maintain strong communication between field teams and internal program stakeholders.
* Help create a results-focused team culture built around ownership, operational discipline, and partner success.
Ideal Profile
* Experience working with data and using analysis to support operational decisions.
* Previous exposure to operations management is preferred.
* Bachelor\'s degree is advantageous.
* Experience leading, coaching, or coordinating field-based teams is valuable.
* Comfortable managing performance through measurable targets and operational KPIs.
* Strong understanding of partner onboarding, account development, or field execution environments.
* Able to identify patterns behind recurring operational problems and translate findings into corrective actions.
* Effective communicator who can work with field teams, business partners, and internal operational stakeholders.
* Strong organizational skills with the ability to manage several territories and priorities simultaneously.
* Confident providing performance feedback and coaching team members toward improved results.
* Capable of balancing strategic program objectives with practical day-to-day execution.
* Comfortable operating in a goal-driven environment where delivery standards and partner performance are closely measured.
Skills Set
* Partner account management
* Hub Delivery operations
* Last-mile logistics
* Account development
* Retail partner onboarding
* Partner activation
* Field team leadership
* Team coaching
* Performance management
* KPI monitoring
* Data analysis
* Territory management
* Partner performance improvement
* Corrective action planning
* Prospecting support
* Operational problem solving
* Delivery quality
* Partner experience
* Cross-functional collaboration
* Program execution
* Field operations
* Stakeholder management
* Team development
* Operational reporting
* Continuous improvement
Why Join Us
This position offers the opportunity to help expand a delivery model that connects Amazon\'s Logistics and Supply Chain capabilities with local retail businesses. The role provides direct responsibility for team performance, partner development, operational quality, and field execution while contributing insights that can influence how the Hub Delivery program grows.
For a leader who enjoys combining people management with partner operations and data-driven decision making, the position provides valuable exposure to last-mile delivery, network expansion, account development, and scalable logistics programs.
About the Company
Amazon operates a global technology, e-commerce, fulfillment, and Logistics and Supply Chain network supported by delivery partners, local businesses, and advanced operational systems. Q-Express Documents Transport supports Amazon delivery activities in the United Arab Emirates, including last-mile programs designed to expand delivery capacity, improve operational flexibility, and provide customers with dependable service.
The role has direct impact on the growth and reliability of the Hub Delivery network. By improving prospecting quality, accelerating partner activation, and addressing recurring operational issues, the Channel Team Lead will help create a scalable network of local businesses capable of supporting dependable last-mile delivery.
Key Responsibilities
* Lead, coach, and develop a team of Account Development Executives operating across assigned territories.
* Guide team members in prospecting and identifying suitable local retail partners for the Hub Delivery program.
* Support ADEs through partner onboarding, activation, and early-stage performance management.
* Establish clear expectations for field execution, partner engagement, and operational follow-through.
* Monitor team performance against activation, operational, and delivery quality KPIs.
* Use performance data to identify underperforming territories, partners, or processes.
* Develop corrective action plans for recurring operational and partner performance issues.
* Coach team members on how to resolve partner objections and overcome onboarding barriers.
* Strengthen accountability by maintaining structured follow-up on open actions and performance commitments.
* Work closely with Operations, Last Mile, and Program teams to resolve issues affecting delivery quality.
* Identify systemic field problems that cannot be solved at individual partner level and escalate them appropriately.
* Consolidate observations from Account Development Executives into actionable regional insights.
* Provide recommendations that improve partner experience, program execution, and long-term scalability.
* Support consistent implementation of the Hub Delivery operating model across different locations.
* Review partner performance trends and help the team prioritize interventions where business impact is highest.
* Encourage sharing of successful field practices across the ADE team.
* Maintain strong communication between field teams and internal program stakeholders.
* Help create a results-focused team culture built around ownership, operational discipline, and partner success.
Ideal Profile
* Experience working with data and using analysis to support operational decisions.
* Previous exposure to operations management is preferred.
* Bachelor\'s degree is advantageous.
* Experience leading, coaching, or coordinating field-based teams is valuable.
* Comfortable managing performance through measurable targets and operational KPIs.
* Strong understanding of partner onboarding, account development, or field execution environments.
* Able to identify patterns behind recurring operational problems and translate findings into corrective actions.
* Effective communicator who can work with field teams, business partners, and internal operational stakeholders.
* Strong organizational skills with the ability to manage several territories and priorities simultaneously.
* Confident providing performance feedback and coaching team members toward improved results.
* Capable of balancing strategic program objectives with practical day-to-day execution.
* Comfortable operating in a goal-driven environment where delivery standards and partner performance are closely measured.
Skills Set
* Partner account management
* Hub Delivery operations
* Last-mile logistics
* Account development
* Retail partner onboarding
* Partner activation
* Field team leadership
* Team coaching
* Performance management
* KPI monitoring
* Data analysis
* Territory management
* Partner performance improvement
* Corrective action planning
* Prospecting support
* Operational problem solving
* Delivery quality
* Partner experience
* Cross-functional collaboration
* Program execution
* Field operations
* Stakeholder management
* Team development
* Operational reporting
* Continuous improvement
Why Join Us
This position offers the opportunity to help expand a delivery model that connects Amazon\'s Logistics and Supply Chain capabilities with local retail businesses. The role provides direct responsibility for team performance, partner development, operational quality, and field execution while contributing insights that can influence how the Hub Delivery program grows.
For a leader who enjoys combining people management with partner operations and data-driven decision making, the position provides valuable exposure to last-mile delivery, network expansion, account development, and scalable logistics programs.
About the Company
Amazon operates a global technology, e-commerce, fulfillment, and Logistics and Supply Chain network supported by delivery partners, local businesses, and advanced operational systems. Q-Express Documents Transport supports Amazon delivery activities in the United Arab Emirates, including last-mile programs designed to expand delivery capacity, improve operational flexibility, and provide customers with dependable service.
