Channel Team Lead - Hub Delivery
Posted date [2026-08-21]
(ID: 49948)
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Job Description and Requirements
Channel Team Lead - Hub DeliveryJob Snapshot
Role: Channel Team Lead - Hub Delivery
Location: Dubai, United Arab Emirates
Industry: Logistics and Supply Chain
Function: Account Management-Non-Commissioned
Experience: Experience in data analysis; operations management experience preferred
Job Type: Full-time
Position Overview
Channel Team Lead - Hub Delivery in Dubai, United Arab Emirates is a Logistics and Supply Chain leadership opportunity focused on expanding and strengthening Amazon\'s Hub Delivery partner network. Amazon is hiring a results-oriented team leader to manage Account Development Executives, improve retail partner onboarding, drive activation and delivery performance, and strengthen field execution across assigned territories.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Logistics and Supply Chain
Function: Account Management-Non-Commissioned
Salary: 14000-22000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Channel Team Lead will
manage and develop a team of Account Development Executives responsible for identifying, onboarding, and supporting local retail partners participating in Amazon\'s Hub Delivery program.
The role connects field execution with broader last-mile delivery objectives. By improving prospecting activity, partner activation, operating performance, and delivery quality, the Channel Team Lead will help expand the program while maintaining consistent service standards.
Success requires strong people leadership, disciplined performance management, data-driven problem solving, and close collaboration with Operations, Last Mile, and Program teams.
Key Responsibilities
* Lead, mentor, and develop a team of Account Development Executives responsible for Hub Delivery partner growth.
* Ensure consistent execution of Amazon\'s Hub Delivery operating model across assigned territories.
* Coach team members on retail partner prospecting, engagement, onboarding, activation, and ongoing performance management.
* Establish clear performance expectations and reinforce accountability across field activities.
* Monitor team KPIs covering partner activation, operational performance, delivery quality, and field execution.
* Analyze performance data to identify trends, underperforming territories, and improvement opportunities.
* Develop corrective action plans when activation, service, or delivery standards fall below expectations.
* Identify systemic issues affecting multiple partners or territories and coordinate appropriate resolution.
* Work closely with Operations, Last Mile, and Program teams to address problems affecting delivery quality.
* Support Account Development Executives with challenging partner situations and operational escalations.
* Consolidate field observations and partner feedback into actionable business insights.
* Provide recommendations that improve program design, partner experience, operational efficiency, and scalability.
* Strengthen communication between field teams and internal stakeholders to ensure operational issues are addressed quickly.
* Track progress against team goals and maintain visibility of actions required to improve results.
* Promote consistent field standards while allowing practical solutions for different territory conditions.
* Help build a team culture centered on ownership, execution quality, customer focus, and continuous improvement.
Ideal Profile
Candidates should have practical experience working with data analysis and be comfortable using performance information to identify issues, prioritize actions, and measure progress.
Experience in operations management is preferred, particularly within logistics, last-mile delivery, partner networks, retail operations, field sales, or other performance-driven environments.
A bachelor\'s degree is preferred.
The role is suited to someone with strong coaching and team leadership capabilities who can improve individual performance while maintaining accountability against operational and activation targets.
Candidates should also be confident working across multiple stakeholder groups and able to translate field-level challenges into clear recommendations for Operations, Program, and Last Mile teams.
Skills Set
Account Management-Non-Commissioned
Hub Delivery
Last-mile delivery
Retail partner management
Partner onboarding
Partner activation
Account development
Team leadership
Field team management
Performance coaching
KPI monitoring
Data analysis
Territory management
Operations management
Partner performance management
Delivery quality
Corrective action planning
Root cause analysis
Field execution
Stakeholder management
Program operations
Last-mile operations
Performance reporting
Partner experience
Process improvement
Operational scalability
Cross-functional collaboration
Why Join Us
Amazon\'s Hub Delivery program creates an opportunity to work at the intersection of local retail partnerships, last-mile logistics, field leadership, and scalable delivery innovation. The Channel Team Lead can directly influence how effectively new partners are activated, supported, and integrated into the delivery network.
The position provides valuable exposure to team management, operational analytics, partner development, territory performance, and cross-functional program execution. These capabilities can support future progression into broader operations, account management, last-mile leadership, program management, or network development roles.
About the Company
Amazon is a global technology and e-commerce company supported by extensive fulfillment, transportation, and last-mile delivery networks. Its Hub Delivery program works with local businesses to expand delivery capacity while improving network reach, operational flexibility, and customer service across local communities.
The role connects field execution with broader last-mile delivery objectives. By improving prospecting activity, partner activation, operating performance, and delivery quality, the Channel Team Lead will help expand the program while maintaining consistent service standards.
Success requires strong people leadership, disciplined performance management, data-driven problem solving, and close collaboration with Operations, Last Mile, and Program teams.
Key Responsibilities
* Lead, mentor, and develop a team of Account Development Executives responsible for Hub Delivery partner growth.
* Ensure consistent execution of Amazon\'s Hub Delivery operating model across assigned territories.
* Coach team members on retail partner prospecting, engagement, onboarding, activation, and ongoing performance management.
* Establish clear performance expectations and reinforce accountability across field activities.
* Monitor team KPIs covering partner activation, operational performance, delivery quality, and field execution.
* Analyze performance data to identify trends, underperforming territories, and improvement opportunities.
* Develop corrective action plans when activation, service, or delivery standards fall below expectations.
* Identify systemic issues affecting multiple partners or territories and coordinate appropriate resolution.
* Work closely with Operations, Last Mile, and Program teams to address problems affecting delivery quality.
* Support Account Development Executives with challenging partner situations and operational escalations.
* Consolidate field observations and partner feedback into actionable business insights.
* Provide recommendations that improve program design, partner experience, operational efficiency, and scalability.
* Strengthen communication between field teams and internal stakeholders to ensure operational issues are addressed quickly.
* Track progress against team goals and maintain visibility of actions required to improve results.
* Promote consistent field standards while allowing practical solutions for different territory conditions.
* Help build a team culture centered on ownership, execution quality, customer focus, and continuous improvement.
Ideal Profile
Candidates should have practical experience working with data analysis and be comfortable using performance information to identify issues, prioritize actions, and measure progress.
Experience in operations management is preferred, particularly within logistics, last-mile delivery, partner networks, retail operations, field sales, or other performance-driven environments.
A bachelor\'s degree is preferred.
The role is suited to someone with strong coaching and team leadership capabilities who can improve individual performance while maintaining accountability against operational and activation targets.
Candidates should also be confident working across multiple stakeholder groups and able to translate field-level challenges into clear recommendations for Operations, Program, and Last Mile teams.
Skills Set
Account Management-Non-Commissioned
Hub Delivery
Last-mile delivery
Retail partner management
Partner onboarding
Partner activation
Account development
Team leadership
Field team management
Performance coaching
KPI monitoring
Data analysis
Territory management
Operations management
Partner performance management
Delivery quality
Corrective action planning
Root cause analysis
Field execution
Stakeholder management
Program operations
Last-mile operations
Performance reporting
Partner experience
Process improvement
Operational scalability
Cross-functional collaboration
Why Join Us
Amazon\'s Hub Delivery program creates an opportunity to work at the intersection of local retail partnerships, last-mile logistics, field leadership, and scalable delivery innovation. The Channel Team Lead can directly influence how effectively new partners are activated, supported, and integrated into the delivery network.
The position provides valuable exposure to team management, operational analytics, partner development, territory performance, and cross-functional program execution. These capabilities can support future progression into broader operations, account management, last-mile leadership, program management, or network development roles.
About the Company
Amazon is a global technology and e-commerce company supported by extensive fulfillment, transportation, and last-mile delivery networks. Its Hub Delivery program works with local businesses to expand delivery capacity while improving network reach, operational flexibility, and customer service across local communities.
