Channel Team Lead - Hub Delivery
Posted date [2026-08-21]
(ID: 49955)
 |
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Job Description and Requirements
Channel Team Lead - Hub DeliveryJob Snapshot
Role: Channel Team Lead - Hub Delivery
Location: Dubai, United Arab Emirates
Industry: Logistics and Supply Chain
Function: Account Management-Non-Commissioned
Experience: Experience in data analysis, planning, performance metrics, and process improvement
Job Type: Full-time
Position Overview
Channel Team Lead - Hub Delivery in Dubai, United Arab Emirates is a Logistics and Supply Chain leadership opportunity focused on expanding Amazon\'s Hub Delivery partner network, improving field execution, and strengthening last-mile delivery performance. Amazon is hiring a team leader to guide Account Development Executives responsible for prospecting, onboarding, activating, and managing local retail partners while ensuring operational targets and delivery quality standards are consistently achieved.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Logistics and Supply Chain
Function: Account Management-Non-Commissioned
Salary: 14000-22000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with
the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Channel Team Lead will oversee a field-based team of Account Development Executives supporting Amazon\'s Hub Delivery program. The role connects partner acquisition and onboarding with day-to-day delivery performance, ensuring local retail partners are activated successfully and continue operating in line with program requirements.
This position has a direct impact on network scalability and customer experience. By coaching ADEs, monitoring territory performance, identifying recurring operational issues, and sharing structured field insights, the Channel Team Lead will help Amazon improve partner productivity, delivery quality, and the overall effectiveness of the Hub Delivery model.
Key Responsibilities
* Lead, mentor, and develop Account Development Executives responsible for Hub Delivery partner growth and performance.
* Establish clear expectations for prospecting, partner onboarding, activation, and ongoing account management.
* Coach team members in the field to strengthen execution quality and improve individual performance.
* Ensure consistent application of the Hub Delivery operating model across assigned territories.
* Monitor KPIs covering partner activation, operational performance, delivery quality, and field productivity.
* Analyze performance data to identify trends, gaps, and opportunities for improvement.
* Develop action plans for territories or partners that are not meeting required performance standards.
* Identify systemic issues affecting multiple locations and escalate them with clear supporting data.
* Partner with Operations, Last Mile, and Program teams to resolve problems affecting delivery quality and partner performance.
* Track corrective actions through completion and verify that improvements are sustained.
* Support ADEs in resolving complex partner concerns and operational escalations.
* Promote accountability, strong ownership, and disciplined field execution across the team.
* Review planning assumptions and performance metrics to ensure resources are focused on the highest-impact priorities.
* Identify process improvements that simplify partner onboarding, activation, or ongoing management.
* Consolidate feedback from field teams and retail partners into actionable business insights.
* Provide recommendations that improve program design, partner experience, and scalability.
* Maintain clear communication between field operations and internal stakeholder teams.
* Support expansion activity by helping prepare the team for increased partner volumes and new territory requirements.
Ideal Profile
Candidates should have practical experience in data analysis and be comfortable using performance information to identify operational trends, prioritize actions, and evaluate results.
Experience with planning, performance metrics, and process improvement is required. The position suits someone who can combine analytical thinking with hands-on people leadership and field execution.
Previous operations management experience is preferred, particularly within logistics, last-mile delivery, partner networks, retail operations, field sales, or another performance-driven environment.
A bachelor\'s degree is preferred.
The successful candidate should be confident coaching team members, handling underperformance, working across different stakeholder groups, and translating field-level problems into structured improvement actions.
Skills Set
Account Management-Non-Commissioned
Hub Delivery
Retail partner management
Partner onboarding
Partner activation
Account development
Field team leadership
Team coaching
Territory management
Last-mile delivery
Delivery quality
Operations management
Data analysis
Performance metrics
KPI monitoring
Planning
Process improvement
Corrective action planning
Root cause analysis
Partner performance management
Field execution
Stakeholder management
Cross-functional collaboration
Program operations
Partner experience
Performance reporting
Operational scalability
Team development
Continuous improvement
Why Join Us
Amazon\'s Hub Delivery program combines local business partnerships with last-mile logistics, creating an opportunity to work in a growing operational model where field leadership can directly influence partner success and delivery performance.
The role provides valuable experience in team management, partner development, territory execution, operational analytics, and cross-functional problem solving. These capabilities can support future progression into operations management, program management, account leadership, last-mile strategy, or broader logistics roles as the delivery network continues to expand.
About the Company
Amazon is a global technology and e-commerce company supported by extensive fulfillment, transportation, and last-mile delivery networks. Its Hub Delivery program works with local retail partners to increase delivery capacity, strengthen community-based network coverage, and provide customers with reliable and scalable delivery services.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Channel Team Lead will oversee a field-based team of Account Development Executives supporting Amazon\'s Hub Delivery program. The role connects partner acquisition and onboarding with day-to-day delivery performance, ensuring local retail partners are activated successfully and continue operating in line with program requirements.
This position has a direct impact on network scalability and customer experience. By coaching ADEs, monitoring territory performance, identifying recurring operational issues, and sharing structured field insights, the Channel Team Lead will help Amazon improve partner productivity, delivery quality, and the overall effectiveness of the Hub Delivery model.
Key Responsibilities
* Lead, mentor, and develop Account Development Executives responsible for Hub Delivery partner growth and performance.
* Establish clear expectations for prospecting, partner onboarding, activation, and ongoing account management.
* Coach team members in the field to strengthen execution quality and improve individual performance.
* Ensure consistent application of the Hub Delivery operating model across assigned territories.
* Monitor KPIs covering partner activation, operational performance, delivery quality, and field productivity.
* Analyze performance data to identify trends, gaps, and opportunities for improvement.
* Develop action plans for territories or partners that are not meeting required performance standards.
* Identify systemic issues affecting multiple locations and escalate them with clear supporting data.
* Partner with Operations, Last Mile, and Program teams to resolve problems affecting delivery quality and partner performance.
* Track corrective actions through completion and verify that improvements are sustained.
* Support ADEs in resolving complex partner concerns and operational escalations.
* Promote accountability, strong ownership, and disciplined field execution across the team.
* Review planning assumptions and performance metrics to ensure resources are focused on the highest-impact priorities.
* Identify process improvements that simplify partner onboarding, activation, or ongoing management.
* Consolidate feedback from field teams and retail partners into actionable business insights.
* Provide recommendations that improve program design, partner experience, and scalability.
* Maintain clear communication between field operations and internal stakeholder teams.
* Support expansion activity by helping prepare the team for increased partner volumes and new territory requirements.
Ideal Profile
Candidates should have practical experience in data analysis and be comfortable using performance information to identify operational trends, prioritize actions, and evaluate results.
Experience with planning, performance metrics, and process improvement is required. The position suits someone who can combine analytical thinking with hands-on people leadership and field execution.
Previous operations management experience is preferred, particularly within logistics, last-mile delivery, partner networks, retail operations, field sales, or another performance-driven environment.
A bachelor\'s degree is preferred.
The successful candidate should be confident coaching team members, handling underperformance, working across different stakeholder groups, and translating field-level problems into structured improvement actions.
Skills Set
Account Management-Non-Commissioned
Hub Delivery
Retail partner management
Partner onboarding
Partner activation
Account development
Field team leadership
Team coaching
Territory management
Last-mile delivery
Delivery quality
Operations management
Data analysis
Performance metrics
KPI monitoring
Planning
Process improvement
Corrective action planning
Root cause analysis
Partner performance management
Field execution
Stakeholder management
Cross-functional collaboration
Program operations
Partner experience
Performance reporting
Operational scalability
Team development
Continuous improvement
Why Join Us
Amazon\'s Hub Delivery program combines local business partnerships with last-mile logistics, creating an opportunity to work in a growing operational model where field leadership can directly influence partner success and delivery performance.
The role provides valuable experience in team management, partner development, territory execution, operational analytics, and cross-functional problem solving. These capabilities can support future progression into operations management, program management, account leadership, last-mile strategy, or broader logistics roles as the delivery network continues to expand.
About the Company
Amazon is a global technology and e-commerce company supported by extensive fulfillment, transportation, and last-mile delivery networks. Its Hub Delivery program works with local retail partners to increase delivery capacity, strengthen community-based network coverage, and provide customers with reliable and scalable delivery services.
