Channel Team Leader - Reverse Logistics
Posted date [2026-08-21]
(ID: 49947)
 |
Join Amazon in the UAE: Exciting Job Opportunities Await! Amazon, a world leader in e-commerce and cloud computing, has a dynamic and expanding presence in the UAE, providing a diverse array of products and services to millions of customers. We are currently seeking talented individuals to join our innovative team and participate in shaping the future of retail and technology. At Amazon, you’ll find a culture that values creativity, empowerment, and professional growth. We offer a range of exciting career opportunities in various fields, including logistics, customer service, software development, product management, and digital marketing. Our work environment encourages collaboration and innovation, allowing you to make an impactful difference and drive success in the rapidly evolving e-commerce landscape. **Why Choose Amazon in the UAE?** - **Diverse Career Pathways:** Whether you’re a recent graduate or an experienced professional, Amazon provides an array of career options tailored to your skills and ambitions. - **Competitive Benefits:** Enjoy comprehensive health benefits, stock options, and a robust work-life balance. - **Innovative Work Culture:** Be a part of a company that nurtures creativity and celebrates diversity, all while working on cutting-edge technology and projects that challenge the status quo. - **Professional Development:** Access to ongoing training, mentorship programs, and opportunities for advancement to enhance your career trajectory. Suppose you’re passionate about technology and innovation and are looking for a fulfilling career in one of the fastest-growing markets in the world. In that case, Amazon in the UAE is the place for you. Explore our job openings today and embark on an exciting journey with a company transforming lives globally.... |
Job Description and Requirements
Channel Team Leader - Reverse LogisticsJob Snapshot
Role: Channel Team Leader - Reverse Logistics
Location: Dubai, United Arab Emirates
Industry: Logistics and Supply Chain
Function: Distribution/Transportation/Traffic/Logistics
Experience: Operational experience preferred
Job Type: Full-time
Position Overview
Channel Team Leader - Reverse Logistics in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity supporting Amazon\'s MENA reverse logistics network, transportation performance, site compliance, and returns operations. Amazon is hiring a data-driven operations professional to monitor multiple sites, manage vendor relationships, improve reverse logistics performance, coordinate operational launches, and deliver measurable improvements in customer experience, cycle times, and network efficiency.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Logistics and Supply Chain
Function: Distribution/Transportation/Traffic/Logistics
Salary: 12000-18000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Channel Team Leader will
support Amazon\'s MENA Reverse Logistics Operations team by overseeing performance and compliance across multiple operational sites. The position connects transportation operations, returns management, vendor coordination, program execution, and performance analytics.
The role requires strong ownership of daily results while also looking beyond immediate operational issues. By identifying patterns in performance data, investigating disruptions, and translating findings into structured action plans, the Channel Team Leader will help strengthen returns processing, delivery experience, cost control, and overall network reliability.
Key Responsibilities
* Monitor reverse logistics program performance across multiple sites on a daily basis.
* Review operational and compliance results and identify locations requiring corrective action.
* Develop action plans to improve performance and achieve established program targets.
* Analyze transportation operations to identify business challenges, strengths, weaknesses, and improvement opportunities.
* Map business requirements and evaluate existing operational processes and workflows.
* Translate operational needs into practical solutions and functional requirements.
* Develop and report performance metrics that provide clear visibility of network results.
* Prepare executive updates, operational summaries, forecasts, budgets, and analytical reports.
* Use performance data to identify opportunities for improving customer experience and operational efficiency.
* Conduct detailed investigations into recurring problems, disruptions, and performance trends.
* Maintain awareness of relevant logistics and transportation practices and apply appropriate methods to business challenges.
* Design and support enterprise-wide programs focused on performance improvement.
* Develop initiatives that reduce reverse logistics cycle times and improve return processing.
* Contribute to projects designed to improve customer delivery and returns experience.
* Support financial auditing activities related to operational programs and network performance.
* Explore alternate delivery or service models where they may improve operational outcomes.
* Coordinate program ramp-ups, new site readiness, and scouting activities.
* Manage relationships with vendors and ensure expectations for operational delivery are clearly understood.
* Work with internal and external stakeholders to support timely launches and maintain performance standards.
* Prepare daily program performance summaries for leadership and operational stakeholders.
* Track agreed actions through completion and escalate risks or delays where necessary.
* Maintain a high level of attention to detail when reviewing data, compliance requirements, and operational performance.
Ideal Profile
Candidates should hold a bachelor\'s degree and be fluent in spoken, written, and read English.
Previous experience in an operational environment is preferred, particularly within logistics, transportation, distribution, fulfillment, returns management, or similar high-volume operations.
The role is suited to someone who is comfortable working with performance metrics, business processes, vendors, operational stakeholders, and detailed datasets. Strong analytical thinking is important because the Channel Team Leader will be expected to identify patterns, investigate abnormalities, and understand the wider implications of operational data.
Candidates should also demonstrate strong ownership, customer focus, and the ability to coordinate multiple workstreams across different sites and stakeholder groups.
Skills Set
Reverse logistics
Transportation operations
Distribution/Transportation/Traffic/Logistics
Returns operations
Multi-site operations
Program performance monitoring
Operational compliance
Vendor management
Performance metrics
Data analysis
Business process mapping
Workflow analysis
Functional specifications
Forecasting
Budgeting
Executive reporting
Daily performance reporting
Customer experience improvement
Cycle time improvement
Operational auditing
Financial auditing
Program rollout
Program ramp-up
Site launch coordination
Scouting
Root cause analysis
Process improvement
Operational planning
Stakeholder management
Network performance
Action planning
Why Join Us
This role provides exposure to a critical part of Amazon\'s Logistics and Supply Chain network where returns, transportation performance, customer experience, and operational efficiency intersect. Reverse logistics continues to grow in importance as e-commerce volumes increase, creating strong demand for professionals who understand how to manage returns networks, vendor performance, operational data, and complex transportation processes.
The position also offers valuable experience in multi-site oversight, program development, performance analytics, stakeholder management, and enterprise-scale operational improvement. These capabilities can support future progression into operations management, transportation, supply chain, program management, or broader network leadership roles.
About the Company
Amazon is a global technology and e-commerce company supported by extensive fulfillment, transportation, customer service, and reverse logistics networks. Its operations teams use data, technology, structured processes, and partner relationships to move products efficiently, manage returns, improve delivery experiences, and maintain reliable service for customers across regional markets.
The role requires strong ownership of daily results while also looking beyond immediate operational issues. By identifying patterns in performance data, investigating disruptions, and translating findings into structured action plans, the Channel Team Leader will help strengthen returns processing, delivery experience, cost control, and overall network reliability.
Key Responsibilities
* Monitor reverse logistics program performance across multiple sites on a daily basis.
* Review operational and compliance results and identify locations requiring corrective action.
* Develop action plans to improve performance and achieve established program targets.
* Analyze transportation operations to identify business challenges, strengths, weaknesses, and improvement opportunities.
* Map business requirements and evaluate existing operational processes and workflows.
* Translate operational needs into practical solutions and functional requirements.
* Develop and report performance metrics that provide clear visibility of network results.
* Prepare executive updates, operational summaries, forecasts, budgets, and analytical reports.
* Use performance data to identify opportunities for improving customer experience and operational efficiency.
* Conduct detailed investigations into recurring problems, disruptions, and performance trends.
* Maintain awareness of relevant logistics and transportation practices and apply appropriate methods to business challenges.
* Design and support enterprise-wide programs focused on performance improvement.
* Develop initiatives that reduce reverse logistics cycle times and improve return processing.
* Contribute to projects designed to improve customer delivery and returns experience.
* Support financial auditing activities related to operational programs and network performance.
* Explore alternate delivery or service models where they may improve operational outcomes.
* Coordinate program ramp-ups, new site readiness, and scouting activities.
* Manage relationships with vendors and ensure expectations for operational delivery are clearly understood.
* Work with internal and external stakeholders to support timely launches and maintain performance standards.
* Prepare daily program performance summaries for leadership and operational stakeholders.
* Track agreed actions through completion and escalate risks or delays where necessary.
* Maintain a high level of attention to detail when reviewing data, compliance requirements, and operational performance.
Ideal Profile
Candidates should hold a bachelor\'s degree and be fluent in spoken, written, and read English.
Previous experience in an operational environment is preferred, particularly within logistics, transportation, distribution, fulfillment, returns management, or similar high-volume operations.
The role is suited to someone who is comfortable working with performance metrics, business processes, vendors, operational stakeholders, and detailed datasets. Strong analytical thinking is important because the Channel Team Leader will be expected to identify patterns, investigate abnormalities, and understand the wider implications of operational data.
Candidates should also demonstrate strong ownership, customer focus, and the ability to coordinate multiple workstreams across different sites and stakeholder groups.
Skills Set
Reverse logistics
Transportation operations
Distribution/Transportation/Traffic/Logistics
Returns operations
Multi-site operations
Program performance monitoring
Operational compliance
Vendor management
Performance metrics
Data analysis
Business process mapping
Workflow analysis
Functional specifications
Forecasting
Budgeting
Executive reporting
Daily performance reporting
Customer experience improvement
Cycle time improvement
Operational auditing
Financial auditing
Program rollout
Program ramp-up
Site launch coordination
Scouting
Root cause analysis
Process improvement
Operational planning
Stakeholder management
Network performance
Action planning
Why Join Us
This role provides exposure to a critical part of Amazon\'s Logistics and Supply Chain network where returns, transportation performance, customer experience, and operational efficiency intersect. Reverse logistics continues to grow in importance as e-commerce volumes increase, creating strong demand for professionals who understand how to manage returns networks, vendor performance, operational data, and complex transportation processes.
The position also offers valuable experience in multi-site oversight, program development, performance analytics, stakeholder management, and enterprise-scale operational improvement. These capabilities can support future progression into operations management, transportation, supply chain, program management, or broader network leadership roles.
About the Company
Amazon is a global technology and e-commerce company supported by extensive fulfillment, transportation, customer service, and reverse logistics networks. Its operations teams use data, technology, structured processes, and partner relationships to move products efficiently, manage returns, improve delivery experiences, and maintain reliable service for customers across regional markets.
