Customer Services Executive - Licensing and Leasing Operations Dubai
Posted date [2025-07-31]
(ID: 36535)
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About the Company DP World is a global leader in smart logistics and trade solutions, enabling seamless and sustainable supply chain operations across the world. Headquartered in Dubai, the company operates in over 80 countries with more than 560 business units and a diverse workforce of 119,000 professionals representing 164 nationalities. With integrated operations across ports and terminals, marine services, logistics, and supply chain technology, DP World delivers end-to-end solutions that connect global trade flows more efficiently. Their mission is to drive economic growth by accelerating the movement of goods and transforming supply chain ecosystems to meet the demands of modern commerce. By investing in advanced technologies—from automated warehouses to intelligent delivery platforms—DP World is pioneering a new era of trade that minimizes disruption and maximizes efficiency from origin to destination.... |
Customer Services Executive - Licensing and Leasing Operations Dubai
Position Overview
DP World is seeking a Customer Services Executive to manage business registration, licensing, leasing, and document processing operations within our parks and free zone business units. This customer-facing role ensures a smooth experience for new and existing clients by handling inquiries, processing applications, and coordinating with government and internal departments for regulatory compliance.
Job Details
Job Location: Dubai, UAE
Industry: Transportation, Logistics, Supply Chain and Storage
Function: Customer Service
Salary: 10000–13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
What You’ll Do
* Receive and review customer-submitted documents for licensing, registration, lease agreements, and related transactions
* Validate submissions against standard requirements and escalate to relevant departments when needed
* Prepare lease agreements and ensure accuracy and completion by all parties involved
* Calculate customer packages and raise invoices for processing through the finance team
* Respond to escalated customer queries and provide in-depth clarifications as required
* Input customer and company data into internal systems to maintain accurate, up-to-date records
* Track and process daily and online requests to ensure timely service delivery
* Liaise with government entities for required approvals and coordinate with internal departments on regulatory compliance
* Meet prospects and explain procedures related to licensing, registration fees, bank deposits, and share capital requirements
* Allocate facilities in the GIS system and generate transaction reports for licensing and leasing activities
* Review initial legal documents (e.g., MOA, POA) and coordinate with Legal when escalation is needed
* Coordinate handover and maintenance of facilities released from legal actions to third-party providers
Ideal Profile
* Strong experience in customer service, administration, or government relations
* Knowledge of UAE licensing and leasing procedures, particularly within free zones
* Excellent organizational, data entry, and documentation skills
* Familiar with legal and regulatory documents such as MOAs, POAs, and lease contracts
* Strong communication skills and the ability to manage client expectations effectively
* Proficient in Microsoft Office and business workflow systems
Why Join Us
This role offers an exciting opportunity to contribute to customer success and operational efficiency at one of Dubai’s most prominent logistics and trade hubs. As a key part of DP World\'s Parks and Zones division, you’ll support growing enterprises and help shape the experience of global companies establishing themselves in the UAE.
About the Company
DP World is a global smart logistics leader operating in over 80 countries with more than 119,000 employees worldwide. We provide end-to-end trade solutions across ports, terminals, marine services, and digital infrastructure. Join us in delivering seamless, secure, and future-ready solutions that power global commerce.
Position Overview
DP World is seeking a Customer Services Executive to manage business registration, licensing, leasing, and document processing operations within our parks and free zone business units. This customer-facing role ensures a smooth experience for new and existing clients by handling inquiries, processing applications, and coordinating with government and internal departments for regulatory compliance.
Job Details
Job Location: Dubai, UAE
Industry: Transportation, Logistics, Supply Chain and Storage
Function: Customer Service
Salary: 10000–13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
What You’ll Do
* Receive and review customer-submitted documents for licensing, registration, lease agreements, and related transactions
* Validate submissions against standard requirements and escalate to relevant departments when needed
* Prepare lease agreements and ensure accuracy and completion by all parties involved
* Calculate customer packages and raise invoices for processing through the finance team
* Respond to escalated customer queries and provide in-depth clarifications as required
* Input customer and company data into internal systems to maintain accurate, up-to-date records
* Track and process daily and online requests to ensure timely service delivery
* Liaise with government entities for required approvals and coordinate with internal departments on regulatory compliance
* Meet prospects and explain procedures related to licensing, registration fees, bank deposits, and share capital requirements
* Allocate facilities in the GIS system and generate transaction reports for licensing and leasing activities
* Review initial legal documents (e.g., MOA, POA) and coordinate with Legal when escalation is needed
* Coordinate handover and maintenance of facilities released from legal actions to third-party providers
Ideal Profile
* Strong experience in customer service, administration, or government relations
* Knowledge of UAE licensing and leasing procedures, particularly within free zones
* Excellent organizational, data entry, and documentation skills
* Familiar with legal and regulatory documents such as MOAs, POAs, and lease contracts
* Strong communication skills and the ability to manage client expectations effectively
* Proficient in Microsoft Office and business workflow systems
Why Join Us
This role offers an exciting opportunity to contribute to customer success and operational efficiency at one of Dubai’s most prominent logistics and trade hubs. As a key part of DP World\'s Parks and Zones division, you’ll support growing enterprises and help shape the experience of global companies establishing themselves in the UAE.
About the Company
DP World is a global smart logistics leader operating in over 80 countries with more than 119,000 employees worldwide. We provide end-to-end trade solutions across ports, terminals, marine services, and digital infrastructure. Join us in delivering seamless, secure, and future-ready solutions that power global commerce.
