Delivery Supervisor - Last Mile
Posted date [2026-06-27]
(ID: 47146)
 |
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, home, properties and logistics sectors. On a mission to inspire others to live well and win in ways that make the world better. |
Job Description and Requirements
Delivery Supervisor - Last MileJob Snapshot
Role: Delivery Supervisor - Last Mile
Location: Dubai, United Arab Emirates
Industry: Logistics and Supply Chain
Function: Logistics-Transportation
Experience: Minimum 3-5 years in logistics, transportation, distribution operations, or last-mile delivery supervision
Job Type: Full-time
Position Overview
Delivery Supervisor - Last Mile in Dubai, United Arab Emirates is a Logistics and Supply Chain hiring opportunity focused on daily delivery supervision, fleet readiness, route planning, driver management, cold-chain compliance, and efficient distribution operations. This role is responsible for ensuring products move accurately and on time from distribution centers to customers, GMG outlets, and business accounts while maintaining strong service levels, regulatory compliance, and operational control.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Logistics and Supply Chain
Function: Logistics-Transportation
Salary: 8000-12000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender:
Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Delivery Supervisor - Last Mile supports smooth distribution performance by managing delivery teams, vehicles, schedules, routes, incidents, and delivery performance across the assigned business unit. The position has a direct impact on customer satisfaction, outlet replenishment, delivery accuracy, food safety standards, and operating efficiency. By coordinating with warehouse, sales, customer service, accounts, drivers, and delivery helpers, the role helps reduce delays, improve route productivity, maintain compliance, and strengthen last-mile logistics performance in Dubai.
Key Responsibilities
* Supervise daily last-mile delivery operations to ensure accurate, timely, and efficient deliveries to customers, GMG outlets, and business accounts.
* Manage drivers and delivery helpers by coordinating schedules, attendance, route assignments, performance follow-up, and policy compliance.
* Plan daily routes, vehicle allocation, manpower deployment, and delivery resources to improve service levels and reduce operational delays.
* Monitor fleet utilization, vehicle availability, documentation, maintenance status, cleanliness, and readiness before daily delivery movement.
* Review delivery exceptions, missed deliveries, route delays, customer complaints, vehicle breakdowns, accidents, and driver-reported incidents.
* Escalate operational risks and coordinate corrective actions to keep delivery performance stable during high-volume or urgent distribution periods.
* Ensure delivery activities comply with UAE transportation rules, company procedures, food safety standards, cold-chain requirements, temperature-controlled delivery practices, and permit regulations.
* Use Logistics Management Systems and Transport Management Systems to monitor delivery movement, track orders, review route status, and support performance improvement.
* Coordinate with warehouse teams to align dispatch readiness, loading schedules, stock movement, delivery sequencing, and documentation requirements.
* Work closely with sales, customer service, and accounts teams to resolve delivery escalations, customer issues, credit-related concerns, and proof-of-delivery follow-ups.
* Monitor delivery KPIs including on-time delivery, route efficiency, fleet utilization, failed deliveries, delivery accuracy, driver productivity, and incident trends.
* Prepare daily, weekly, and monthly operational reports with clear updates on delivery performance, route issues, manpower status, and improvement actions.
* Support continuous improvement initiatives by identifying recurring delivery gaps, process delays, route inefficiencies, and service-level risks.
* Maintain proper delivery records, vehicle documents, incident logs, temperature records where applicable, and operational evidence for review.
* Guide delivery teams on safe driving practices, customer handling, product care, hygiene standards, and company delivery expectations.
* Remain flexible to support urgent operational requirements, extended schedules, peak delivery periods, and business-critical distribution needs.
Ideal Profile
* Diploma or Bachelor\'s Degree in Logistics, Supply Chain, Business Administration, or a related field is preferred.
* Minimum 3-5 years of experience in logistics, transportation, distribution, fleet operations, or last-mile delivery management.
* Previous experience supervising drivers, delivery helpers, routes, vehicles, and daily distribution activity.
* Experience in FMCG, food distribution, retail logistics, pharmaceutical logistics, or temperature-controlled delivery operations is preferred.
* Valid UAE Driving License is mandatory.
* Strong understanding of last-mile delivery operations, fleet management, route optimization, delivery documentation, and distribution control.
* Good knowledge of UAE road networks, delivery zones, transportation regulations, and local distribution practices.
* Familiarity with food safety, cold-chain handling, temperature-controlled delivery, permit requirements, and product movement standards.
* Able to use Logistics Management Systems, Transport Management Systems, Microsoft Excel, and Microsoft Office applications for monitoring and reporting.
* Strong communication and leadership skills with the ability to manage delivery teams and coordinate with multiple departments.
* Practical problem-solving ability for delivery delays, vehicle issues, customer escalations, route changes, and operational emergencies.
* Organized and detail-focused approach to schedules, documents, reports, compliance checks, route plans, and delivery performance.
* Comfortable working in a fast-paced logistics environment with changing priorities and time-sensitive delivery requirements.
Skills Set
* Last-mile delivery operations
* Fleet management
* Route planning
* Route optimization
* Driver supervision
* Delivery helper management
* Distribution operations
* Transport coordination
* Logistics Management Systems
* Transport Management Systems
* Delivery KPI tracking
* On-time delivery monitoring
* Fleet utilization
* Vehicle readiness
* Vehicle maintenance follow-up
* Incident management
* Delivery escalation handling
* Cold-chain logistics
* Temperature-controlled delivery
* Food safety compliance
* UAE transportation regulations
* Permit compliance
* Warehouse coordination
* Customer service coordination
* Sales coordination
* Accounts follow-up
* Microsoft Office
* Operational reporting
* Team scheduling
* Stakeholder management
Why Join Us
This role offers a strong opportunity for a logistics professional to grow in last-mile delivery leadership within Dubai’s active Logistics and Supply Chain market. The position provides hands-on exposure to fleet operations, FMCG and retail distribution, cold-chain delivery standards, route optimization, team supervision, and cross-functional coordination. It is a practical career move for someone who enjoys field operations, service reliability, delivery performance, and leading teams in a fast-moving distribution environment.
About the Company
GMG is a global well-being company headquartered in Dubai, with a diversified portfolio across sport, food, health, consumer goods, logistics, and retail operations. Under the ownership and management of the Baker family, GMG has built partnerships with respected international and home-grown brands while expanding across the Middle East, North Africa, and Asia. Through its distribution and logistics capabilities, GMG supports reliable product movement, retail supply, customer delivery, and operational excellence across Dubai, United Arab Emirates.
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Delivery Supervisor - Last Mile supports smooth distribution performance by managing delivery teams, vehicles, schedules, routes, incidents, and delivery performance across the assigned business unit. The position has a direct impact on customer satisfaction, outlet replenishment, delivery accuracy, food safety standards, and operating efficiency. By coordinating with warehouse, sales, customer service, accounts, drivers, and delivery helpers, the role helps reduce delays, improve route productivity, maintain compliance, and strengthen last-mile logistics performance in Dubai.
Key Responsibilities
* Supervise daily last-mile delivery operations to ensure accurate, timely, and efficient deliveries to customers, GMG outlets, and business accounts.
* Manage drivers and delivery helpers by coordinating schedules, attendance, route assignments, performance follow-up, and policy compliance.
* Plan daily routes, vehicle allocation, manpower deployment, and delivery resources to improve service levels and reduce operational delays.
* Monitor fleet utilization, vehicle availability, documentation, maintenance status, cleanliness, and readiness before daily delivery movement.
* Review delivery exceptions, missed deliveries, route delays, customer complaints, vehicle breakdowns, accidents, and driver-reported incidents.
* Escalate operational risks and coordinate corrective actions to keep delivery performance stable during high-volume or urgent distribution periods.
* Ensure delivery activities comply with UAE transportation rules, company procedures, food safety standards, cold-chain requirements, temperature-controlled delivery practices, and permit regulations.
* Use Logistics Management Systems and Transport Management Systems to monitor delivery movement, track orders, review route status, and support performance improvement.
* Coordinate with warehouse teams to align dispatch readiness, loading schedules, stock movement, delivery sequencing, and documentation requirements.
* Work closely with sales, customer service, and accounts teams to resolve delivery escalations, customer issues, credit-related concerns, and proof-of-delivery follow-ups.
* Monitor delivery KPIs including on-time delivery, route efficiency, fleet utilization, failed deliveries, delivery accuracy, driver productivity, and incident trends.
* Prepare daily, weekly, and monthly operational reports with clear updates on delivery performance, route issues, manpower status, and improvement actions.
* Support continuous improvement initiatives by identifying recurring delivery gaps, process delays, route inefficiencies, and service-level risks.
* Maintain proper delivery records, vehicle documents, incident logs, temperature records where applicable, and operational evidence for review.
* Guide delivery teams on safe driving practices, customer handling, product care, hygiene standards, and company delivery expectations.
* Remain flexible to support urgent operational requirements, extended schedules, peak delivery periods, and business-critical distribution needs.
Ideal Profile
* Diploma or Bachelor\'s Degree in Logistics, Supply Chain, Business Administration, or a related field is preferred.
* Minimum 3-5 years of experience in logistics, transportation, distribution, fleet operations, or last-mile delivery management.
* Previous experience supervising drivers, delivery helpers, routes, vehicles, and daily distribution activity.
* Experience in FMCG, food distribution, retail logistics, pharmaceutical logistics, or temperature-controlled delivery operations is preferred.
* Valid UAE Driving License is mandatory.
* Strong understanding of last-mile delivery operations, fleet management, route optimization, delivery documentation, and distribution control.
* Good knowledge of UAE road networks, delivery zones, transportation regulations, and local distribution practices.
* Familiarity with food safety, cold-chain handling, temperature-controlled delivery, permit requirements, and product movement standards.
* Able to use Logistics Management Systems, Transport Management Systems, Microsoft Excel, and Microsoft Office applications for monitoring and reporting.
* Strong communication and leadership skills with the ability to manage delivery teams and coordinate with multiple departments.
* Practical problem-solving ability for delivery delays, vehicle issues, customer escalations, route changes, and operational emergencies.
* Organized and detail-focused approach to schedules, documents, reports, compliance checks, route plans, and delivery performance.
* Comfortable working in a fast-paced logistics environment with changing priorities and time-sensitive delivery requirements.
Skills Set
* Last-mile delivery operations
* Fleet management
* Route planning
* Route optimization
* Driver supervision
* Delivery helper management
* Distribution operations
* Transport coordination
* Logistics Management Systems
* Transport Management Systems
* Delivery KPI tracking
* On-time delivery monitoring
* Fleet utilization
* Vehicle readiness
* Vehicle maintenance follow-up
* Incident management
* Delivery escalation handling
* Cold-chain logistics
* Temperature-controlled delivery
* Food safety compliance
* UAE transportation regulations
* Permit compliance
* Warehouse coordination
* Customer service coordination
* Sales coordination
* Accounts follow-up
* Microsoft Office
* Operational reporting
* Team scheduling
* Stakeholder management
Why Join Us
This role offers a strong opportunity for a logistics professional to grow in last-mile delivery leadership within Dubai’s active Logistics and Supply Chain market. The position provides hands-on exposure to fleet operations, FMCG and retail distribution, cold-chain delivery standards, route optimization, team supervision, and cross-functional coordination. It is a practical career move for someone who enjoys field operations, service reliability, delivery performance, and leading teams in a fast-moving distribution environment.
About the Company
GMG is a global well-being company headquartered in Dubai, with a diversified portfolio across sport, food, health, consumer goods, logistics, and retail operations. Under the ownership and management of the Baker family, GMG has built partnerships with respected international and home-grown brands while expanding across the Middle East, North Africa, and Asia. Through its distribution and logistics capabilities, GMG supports reliable product movement, retail supply, customer delivery, and operational excellence across Dubai, United Arab Emirates.
