EF Prime Analyst - Customer Experience Operations
Posted date [2026-04-09]
(ID: 43700)
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Job Snapshot
* Role: Analyst
* Location: Dubai, UAE
* Industry: Logistics and Supply Chain
* Function: Business Analysis-Research
* Experience: Entry to Mid level
* Job Type: Full-time
Position Overview
EF Prime Analyst Dubai UAE Logistics and Supply Chain industry role with Amazon focused on enhancing Prime customer experience across external fulfillment channels in MENA. This opportunity combines data-driven analysis, operational strategy, and program execution to improve delivery performance and customer satisfaction.
Job Details
Country: UAE
City: Dubai
Industry: Logistics and Supply Chain
Function: Business Analysis-Research
Salary: 10000-15000
ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This role supports strategic initiatives aimed at improving customer experience within external fulfillment operations. It contributes to business growth by analyzing performance data, identifying process improvements, and ensuring operational excellence across fulfillment channels.
Key Responsibilities
* Analyze operational and customer experience data to identify improvement opportunities
* Support planning and execution of projects to enhance Prime delivery performance
* Collaborate with cross-functional teams across fulfillment, operations, and product
* Monitor key performance indicators and ensure alignment with customer experience goals
* Drive process improvements using data insights and automation solutions
* Support day-to-day operational strategy and execution for external fulfillment channels
* Prepare reports and dashboards to communicate performance trends and recommendations
* Identify gaps in processes and contribute to continuous improvement initiatives
Ideal Profile
* Bachelor’s degree in a quantitative field such as engineering, statistics, finance, or computer science
* Strong analytical skills with ability to interpret complex datasets
* Experience in project or program management preferred
* Ability to work in a fast-paced environment and manage multiple priorities
* Strong communication and stakeholder management skills
* Problem-solving mindset with focus on operational efficiency
Skills Set
* Data analysis and reporting
* Excel and analytical tools proficiency
* Process improvement and automation
* Project coordination and execution
* Stakeholder collaboration
* Customer experience optimization
Why Join Us
* Work with Amazon’s high-impact fulfillment and Prime operations teams
* Exposure to large-scale logistics and customer experience strategies
* Career growth in analytics, operations, and program management
* Collaborative and innovation-driven environment
* Opportunity to influence customer satisfaction across MENA markets
About the Company
Amazon is a global leader in e-commerce, logistics, and technology, known for delivering exceptional customer experiences through innovation and scale. Its Dubai operations support regional growth across the Middle East, offering professionals the opportunity to work on impactful projects within a fast-paced and data-driven environment.
